Head of Partnerships

St Helena Hospice

The closing date is 21 June 2021

Job overview

We are looking for a Head of Partnerships who will continue to lead the development and delivery of St Helenas Compassionate Communities programme. The post holder will work with the statutory and voluntary sector, making the best use of the assets within the community to deliver services that contribute towards the goal of improving outcomes for the end of life population of North East Essex as well as increasing the resilience of the community to cope better with issues related to death and dying. The Head of Partnerships role has operational responsibility for a number of services which fall under the Compassionate Community Programme and will act as a senior member of the management team, supporting staff from across the whole of Patient and Family Services with day to day operational issues and be responsive and adaptable to these conflicting demands.

An informal chat prior to application is very much encouraged, please arrange via Claire Dalling.

Main duties of the job

The Head of Partnerships will lead the development of a model that supports the community to cope better with issues in relation to dying, death and bereavement.

This role will work as part of Patient and Family Services (PFS), to manage agreed commissioning areas and projects that develop and deliver the Compassionate Communities (CC) programme in line with the strategic objectives of St Helena. This will include, actively identifying community assets through partnership opportunities that improve outcomes for service users and identify alternative delivery models which are sustainable and scalable to meet the growing needs of the locality.

Identify opportunities within the Compassionate Communities programme to support St Helena and the End of Life Board achieve the Outcomes that Matter and lead on delivery of these projects.

About us

Please note that a DBS (Disclosure & Barring Service) check will be undertaken as part of our pre-employment screening for the successful candidate.

St Helena provides a friendly, supportive and positive working environment across all our sites and diverse teams. We are an ambitious organisation determined to make a difference to local people across North Essex who face incurable illness and bereavement. That means working with us is a demanding but hugely fulfilling experience.

In addition to a lovely work environment we currently offer the following discretionary benefits:

Competitive salaries and holiday allowance

We invest in you, providing a wide range of training and development opportunities

Free parking

Employee Assistance Programme

All of our staff, whatever their role, share a common goal: to be here every step of the way for everyone who needs us.

Job description

Job responsibilities

JOB TITLE:Head of Partnerships

DEPARTMENT: Patient and Family Services



Provide visible operational leadership to teams for the services post holder is responsible for and promote continual improvement in quality, performance and delivery of St Helena objectives

Lead the establishment of accountability structures within the services the post holder is responsible for ensuring that responsibility is delegated appropriately so decisions can be taken close to service provision

Lead, manage and motivate staff within the services post holder is responsible for to deliver and improve services so meeting the needs of service users

Develop the business and planning processes within the Bereavement Service, Breathlessness Service, Chaplaincy Service, Complementary Therapy Service, Safe Harbour Service and Compassionate Communities Programme to deliver services to required standards and within the available resource base

Manage relationship with St Elizabeth and St Nicholas CC leads to share learning and develop cross-area partnerships where there is mutual benefit. Be an active member of the East of England Strategic Clinical Network for End of Life sub group for Compassionate Communities.

Represent St Helena in any ICS or Essex wide forums/meetings relating to asset-based community development and CC.

Work with Marketing Manager to develop a marketing plan to promote CC locally to all key stakeholders.

Ensure the St Helena CC programme is fully aligned with the NEE Alliance Die Well domain outcomes and a population approach to end of life care.

Provide cross-support operationally within P&FS Directorate where necessary. Act as a senior member of the management team and support staff from across the whole of Patient and Family services with day to day operational issues and be responsive and adaptable to these conflicting demands. This will require the post holder to maintain a high level of knowledge and understanding regarding current issues across the whole directorate in order to respond appropriately.

Service Delivery and Improvement

Building on the work in relation to asset mapping that has been completed by the NEE Health and Wellbeing Alliance develop a diverse directory of community assets by actively seeking delivery partners who provide suitable services to which St Helena clients can be signposted to meet their needs.

Where gaps in provision are identified work with communities to develop new initiatives to address these gaps.

Work with local communities to increase their ability to support dying individuals such as the development of Community Connectors who would build expertise in relation to local services and be able to appropriately signpost individuals to these services.

Work with systems partners to increase their competence and confidence in supporting individuals at the End of Life.

Support awareness raising activities within the community in relation to death and dying such as Death Cafes, Dying Matters and the promotion of Advance Care Planning activities.

Develop relationships with local Social Prescribers to ensure they are fully appraised of the services available at St Helena and promote Social Prescribing as a mechanism for increasing community resilience.

In collaboration with the Director of Care, Head of Quality and Compliance and voluntary sector develop an approach to quality assurance that is compatible with the CC decentralised partnership approach and links with St Helena and Alliance governance structures.

Develop an understanding of population health needs such that services can be developed to meet these needs.

Ensure the efficient organisation of services the post holder is responsible for, making best use of capacity to deliver activity within the terms of St Helena Service Level Agreements (SLAs) and with cost effective utilisation of staff and non-pay resources. This will include seeking external funding to enable services to grow and expand.

Work with the Grants and Trusts Manager to seek funding for projects and initiatives and maintain the ongoing relationships supporting those funding streams.

Review national and local policies and assess local service delivery against these - where necessary, develop and implement action plans with the service team leads to ensure service models meet recommendations and standards (e.g. National Service Frameworks, NICE guidance, Improving Outcomes Guidance etc.)

Develop patient pathways with clinical staff, colleagues in primary care, community services, mental health service and the voluntary sector, which deliver best practice and make progress towards achievement of milestones required

Ensure joint working across the local health economy for projects within the scope of specialist palliative and end of life care, providing a project management type function to ensure review, action and delivery of commissioned services and project delivery plans. Including establishing and chairing working groups as required in order to achieve specific tasks in order to fulfil the EOL strategy and quality agenda.

Financial and Performance Management

  • Operate as accountable budget holder for the services post holder is responsible for and be accountable for all pay and non-pay expenditure
  • Ensure that budgets are managed in accordance with the St Helena Standing Financial Instructions, working collaboratively with the Finance lead, acting where necessary to prevent or address variance in performance, and business recommendations of internal and external audit
  • Ensure services responsible for meet the required performance standards, e.g. CQC, CCG
  • Share and communicate performance indicators and level of performance, taking action where required to address variance from the standard/milestone
  • Ensure that unplanned variation in service delivery (activity, income, expenditure, capacity, performance) is identified and appropriate, timely action taken
  • Work collaboratively with the Head of Clinical Services and Director of Care to lead in the development of cost improvement plans and their implementation as part of financial recovery processes advising on the part Compassionate Communities development could play within these plans.
  • Develop capital and/or revenue business cases as required for services responsible for
  • Support the development of future year SLAs through sharing activity and development plans

Responsible for supporting the fundraising team to achieve agreed income generation targets that support budget relief and new service development.

Work with Director of Fundraising and fundraising managers to ensure there is a specific strategy to maximise income generation opportunities relating to the CC concept and model.

Develop and maintain relationships with other local and national voluntary sector organisations and potential business partners to improve care and co-ordination for patients and access potential funding streams to support the CC programme.

To conduct annual appraisal and progress reviews for staff in your charge and, through this process, to identify and facilitate development opportunities to improve the performance of the individual and St Helena.

Ensure training and development needs identified in the individuals personal development plan are followed up and assist staff to identify their development needs and to promote a learning culture.

Ensure that Departmental Induction training and all necessary training to meet health and safety and statutory requirements is in place and is appropriately reviewed.

To be responsible for the quality of data recorded. The data should be accurate, legible (if handwritten), recorded in a timely manner, kept up to date and appropriately filed

Risk Management and Governance

  • Ensure that induction, mandatory training and all necessary training to meet health and safety and statutory requirements is in place and is appropriately reviewed
  • Lead a culture that ensures that all medical, clinical and operational employees comply with St Helena Infection Control policies and clinical guidelines
  • Work collaboratively with colleagues to ensure that effective governance arrangements and performance management systems are in place
  • Work collaboratively with colleagues to ensure that all risks are identified and included as appropriate on the organisational risk register and are progressed appropriately to reduce the risk profile
  • Work collaboratively with colleagues to address complaints and incidents appropriately lead the learning from such events to ensure that business learning is achieved


  • With Senior Management Team (SMT) and Head of Clinical Services to provide public interest entrepreneurial leadership of St Helena, within a framework of prudent and effective controls which enable risk to be assessed and managed
  • Use specialist knowledge and experience to assist SMT in consideration of strategic issues, and ensure that decisions taken are in St Helenas best interests
  • Work with SMT and Head of Clinical Services to facilitate business and PFS performance through realistic, cross referenced and measurable objectives
  • Support the Director of Care in assessing the impact of specified local, regional or national issues in St Helena and provide, prepare and present briefing papers, undertaking necessary action as appropriate

Represents the hospice as appropriate on regional and national groups regarding commercial services provided and ensures collaboration as necessary with regional and national agendas, using own judgement in assessing whether to agree on the organisations behalf direction of travel, specific action and investment (in principle) or to seek more senior confirmation.

Person Specification



  • Leading and managing a diverse team
  • Management of projects involving multiple stakeholders, including user engagement
  • Business case preparation and presentation. Responding to tenders and bids
  • Experience in a commissioning or contract management role
  • Able to demonstrate good numeracy skills and management of budgets.


  • Business management/commercial experience



  • Masters degree relevant to role or equivalent demonstrable experience at Masters level
  • Relevant first degree


  • PRINCE2 or equivalent project management qualification
  • ILM Level 5

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Helena Hospice


Myland Hall

Barncroft Close




Employer's website


Date posted

07 June 2021

Pay scheme



£45,900 to £51,000 a year




365 days

Working pattern


Reference number


Job locations

Myland Hall

Barncroft Close




Supporting documents

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