Job responsibilities
JOB TITLE:Head of
Partnerships
DEPARTMENT: Patient
and Family Services
DUTIES & RESPONSIBILITIES
Leadership
Provide visible operational leadership to teams for the
services post holder is responsible for and promote continual improvement in
quality, performance and delivery of St Helena objectives
Lead the establishment of accountability structures
within the services the post holder is responsible for ensuring that
responsibility is delegated appropriately so decisions can be taken close to
service provision
Lead, manage and motivate staff within the services post
holder is responsible for to deliver and improve services so meeting the
needs of service users
Develop the business and planning processes within the
Bereavement Service, Breathlessness Service, Chaplaincy Service,
Complementary Therapy Service, Safe Harbour Service and Compassionate
Communities Programme to deliver services to required standards and within
the available resource base
Manage relationship with St
Elizabeth and St Nicholas CC leads to share learning and develop cross-area
partnerships where there is mutual benefit. Be an active member of the East
of England Strategic Clinical Network for End of Life sub group for
Compassionate Communities.
Represent St Helena in any
ICS or Essex wide forums/meetings relating to asset-based community
development and CC.
Work with Marketing Manager
to develop a marketing plan to promote CC locally to all key stakeholders.
Ensure the St Helena CC
programme is fully aligned with the NEE Alliance Die Well domain outcomes and
a population approach to end of life care.
Provide cross-support
operationally within P&FS Directorate where necessary. Act as a senior member of the management team and support staff from
across the whole of Patient and Family services with day to day operational
issues and be responsive and adaptable to these conflicting demands. This
will require the post holder to maintain a high level of knowledge and
understanding regarding current issues across the whole directorate in order
to respond appropriately.
Service
Delivery and Improvement
Building on the work in relation to asset mapping that
has been completed by the NEE Health and Wellbeing Alliance develop a diverse
directory of community assets by actively seeking delivery partners who
provide suitable services to which St Helena clients can be signposted to
meet their needs.
Where gaps in provision are identified work with
communities to develop new initiatives to address these gaps.
Work with local communities to increase their ability to
support dying individuals such as the development of Community Connectors who
would build expertise in relation to local services and be able to
appropriately signpost individuals to these services.
Work with systems partners to increase their competence
and confidence in supporting individuals at the End of Life.
Support awareness raising activities within the community
in relation to death and dying such as Death Cafes, Dying Matters and the
promotion of Advance Care Planning activities.
Develop relationships with local Social Prescribers to
ensure they are fully appraised of the services available at St Helena and
promote Social Prescribing as a mechanism for increasing community
resilience.
In collaboration with the Director of Care, Head of
Quality and Compliance and voluntary sector develop an approach to quality
assurance that is compatible with the CC decentralised partnership approach
and links with St Helena and Alliance governance structures.
Develop an understanding of
population health needs such that services can be developed to meet these
needs.
Ensure the efficient organisation of services the post
holder is responsible for, making best use of capacity to deliver activity
within the terms of St Helena Service Level Agreements (SLAs) and with cost
effective utilisation of staff and non-pay resources. This will include
seeking external funding to enable services to grow and expand.
Work with the Grants and Trusts Manager to seek funding
for projects and initiatives and maintain the ongoing relationships
supporting those funding streams.
Review national and local policies and assess local
service delivery against these - where necessary, develop and implement
action plans with the service team leads to ensure service models meet
recommendations and standards (e.g. National Service Frameworks, NICE
guidance, Improving Outcomes Guidance etc.)
Develop patient pathways with clinical staff, colleagues
in primary care, community services, mental health service and the voluntary
sector, which deliver best practice and make progress towards achievement of
milestones required
Ensure joint working across the local health economy for
projects within the scope of specialist palliative and end of life care,
providing a project management type function to ensure review, action and
delivery of commissioned services and project delivery plans. Including
establishing and chairing working groups as required in order to achieve
specific tasks in order to fulfil the EOL strategy and quality agenda.
Financial
and Performance Management
- Operate
as accountable budget holder for the services post holder is responsible
for and be accountable for all pay and non-pay expenditure
- Ensure
that budgets are managed in accordance with the St Helena Standing
Financial Instructions, working collaboratively with the Finance lead,
acting where necessary to prevent or address variance in performance,
and business recommendations of internal and external audit
- Ensure
services responsible for meet the required performance standards, e.g.
CQC, CCG
- Share
and communicate performance indicators and level of performance, taking
action where required to address variance from the standard/milestone
- Ensure
that unplanned variation in service delivery (activity, income,
expenditure, capacity, performance) is identified and appropriate, timely
action taken
- Work
collaboratively with the Head of Clinical Services and Director of Care
to lead in the development of cost improvement plans and their
implementation as part of financial recovery processes advising on the
part Compassionate Communities development could play within these
plans.
- Develop
capital and/or revenue business cases as required for services
responsible for
- Support
the development of future year SLAs through sharing activity and
development plans
Responsible for supporting the fundraising team to
achieve agreed income generation targets that support budget relief and new
service development.
Work with Director of
Fundraising and fundraising managers to ensure there is a specific strategy
to maximise income generation opportunities relating to the CC concept and
model.
Develop and maintain relationships with other local and
national voluntary sector organisations and potential business partners to
improve care and co-ordination for patients and access potential funding
streams to support the CC programme.
To conduct annual appraisal and progress reviews for
staff in your charge and, through this process, to identify and facilitate
development opportunities to improve the performance of the individual and St
Helena.
Ensure training and development needs identified in the
individuals personal development plan are followed up and assist staff to
identify their development needs and to promote a learning culture.
Ensure that Departmental Induction training and all
necessary training to meet health and safety and statutory requirements is in
place and is appropriately reviewed.
To be responsible for the quality of data recorded. The
data should be accurate, legible (if handwritten), recorded in a timely
manner, kept up to date and appropriately filed
Risk Management and
Governance
- Ensure that induction, mandatory training and all necessary
training to meet health and safety and statutory requirements is in
place and is appropriately reviewed
- Lead a culture that ensures that all medical, clinical and
operational employees comply with St Helena Infection Control policies
and clinical guidelines
- Work collaboratively with colleagues to ensure that effective
governance arrangements and performance management systems are in place
- Work collaboratively with colleagues to ensure that all risks are
identified and included as appropriate on the organisational risk
register and are progressed appropriately to reduce the risk profile
- Work collaboratively with colleagues to address complaints and
incidents appropriately lead the learning from such events to ensure
that business learning is achieved
Business
- With Senior Management Team (SMT) and Head
of Clinical Services to provide public interest entrepreneurial
leadership of St Helena, within a framework of prudent and effective
controls which enable risk to be assessed and managed
- Use specialist knowledge and experience to
assist SMT in consideration of strategic issues, and ensure that
decisions taken are in St Helenas best interests
- Work with SMT and Head of Clinical Services
to facilitate business and PFS performance through realistic, cross
referenced and measurable objectives
- Support the Director of Care in assessing
the impact of specified local, regional or national issues in St Helena
and provide, prepare and present briefing papers, undertaking necessary
action as appropriate
Represents the hospice as appropriate on regional and
national groups regarding commercial services provided and ensures
collaboration as necessary with regional and national agendas, using own
judgement in assessing whether to agree on the organisations behalf
direction of travel, specific action and investment (in principle) or to seek
more senior confirmation.
