Job summary
30 hour per week, Mon and Wed 8.30am - 8pm and Friday 8.30am - 5pm
We have a great part-time opportunity for a Receptionist to join our friendly Wirral Talking Therapies service in Birkenhead.
Reporting to the Client Contact Centre Team Lead, the Receptionist will greet and act as a secondary point of contact for patients, as well as providing telephone support including carrying out reception duties.
Duties and responsibilities
Provide reception duties including welcoming clients to service and providing general (non-clinical) assistance to clients (including completion of necessary forms), providing a welcoming entrance and excellent customer service.
Provide administrative support and postal services for the team, to support with getting key documents to clients to support with excellent customer service.
Entering data accurately according to CRM programme requirements and service procedures. Process and complete missing data from the patient records onto the CRM and update GP surgeries in order to support with accurate data and provide a summary of waiting list times for analysis and improvement to service
Responsible for providing high quality administrative support to the multi-disciplinary psychological therapies team including managing waiting list, booking/re-arranging/cancelling appointments, managing multiple email inbox and replying to patient and clinical enquiries.
Main duties of the job
About you
- Demonstrable experience in a similar role
- Demonstrable experience of administrative process
- Awareness of the sector
- Awareness of administrative processes
- Awareness of Mental Health Issue
- Developed communication skills, orally and in writing
- Developed IT skills including Office 365
- High level of enthusiasm and motivation
- Excellent time management skills
- Ability to undertake CPD as part of your role
- Ability to work individually or within a team and foster good working relationships
- Ability to manage a high volume, pressured role and seek support when required
- Regard for others and respect for individual rights of autonomy and confidentiality
- Commitment to the organisations aims and values, supporting and promoting an organisational culture that appreciates: compassion, accountability, respect, excellence, and innovation
About us
What we offer in return
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:
- 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day
- Enhanced pension
- Wagestream-ability torelease earnings, giving youinstant access to your pay
- Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
- Enhanced life assurance scheme, payment being three times your annual salary
- Plus, many more great benefits on offer
Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.
Job description
Job responsibilities
30 hour per week, Mon and Wed 8.30am - 8pm and Friday 8.30am - 5pm
We have a great part-time opportunity for a Receptionist to join our friendly Wirral Talking Therapies service in Birkenhead.
Reporting to the Client Contact Centre Team Lead, the Receptionist will greet and act as a secondary point of contact for patients, as well as providing telephone support including carrying out reception duties.
Duties and responsibilities
Provide reception duties including welcoming clients to service and providing general (non-clinical) assistance to clients (including completion of necessary forms), providing a welcoming entrance and excellent customer service.
Provide administrative support and postal services for the team, to support with getting key documents to clients to support with excellent customer service.
Entering data accurately according to CRM programme requirements and service procedures. Process and complete missing data from the patient records onto the CRM and update GP surgeries in order to support with accurate data and provide a summary of waiting list times for analysis and improvement to service
Responsible for providing high quality administrative support to the multi-disciplinary psychological therapies team including managing waiting list, booking/re-arranging/cancelling appointments, managing multiple email inbox and replying to patient and clinical enquiries.
Undertake Fire warden and First Aid duties for the site, to support health and safety regulation / requirements.
Undertake any reasonable duties/responsibilities to meet the needs of the organisation.
About you
- Demonstrable experience in a similar role
- Demonstrable experience of administrative process
- Awareness of the sector
- Awareness of administrative processes
- Awareness of Mental Health Issue
- Developed communication skills, orally and in writing
- Developed IT skills including Office 365
- High level of enthusiasm and motivation
- Excellent time management skills
- Ability to undertake CPD as part of your role
- Ability to work individually or within a team and foster good working relationships
- Ability to manage a high volume, pressured role and seek support when required
- Regard for others and respect for individual rights of autonomy and confidentiality
- Commitment to the organisations aims and values, supporting and promoting an organisational culture that appreciates: compassion, accountability, respect, excellence, and innovation
What we offer in return
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:
- 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day
- Enhanced pension
- Wagestream-ability torelease earnings, giving youinstant access to your pay
- Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
- Enhanced life assurance scheme, payment being three times your annual salary
- Plus, many more great benefits on offer
Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.
Job description
Job responsibilities
30 hour per week, Mon and Wed 8.30am - 8pm and Friday 8.30am - 5pm
We have a great part-time opportunity for a Receptionist to join our friendly Wirral Talking Therapies service in Birkenhead.
Reporting to the Client Contact Centre Team Lead, the Receptionist will greet and act as a secondary point of contact for patients, as well as providing telephone support including carrying out reception duties.
Duties and responsibilities
Provide reception duties including welcoming clients to service and providing general (non-clinical) assistance to clients (including completion of necessary forms), providing a welcoming entrance and excellent customer service.
Provide administrative support and postal services for the team, to support with getting key documents to clients to support with excellent customer service.
Entering data accurately according to CRM programme requirements and service procedures. Process and complete missing data from the patient records onto the CRM and update GP surgeries in order to support with accurate data and provide a summary of waiting list times for analysis and improvement to service
Responsible for providing high quality administrative support to the multi-disciplinary psychological therapies team including managing waiting list, booking/re-arranging/cancelling appointments, managing multiple email inbox and replying to patient and clinical enquiries.
Undertake Fire warden and First Aid duties for the site, to support health and safety regulation / requirements.
Undertake any reasonable duties/responsibilities to meet the needs of the organisation.
About you
- Demonstrable experience in a similar role
- Demonstrable experience of administrative process
- Awareness of the sector
- Awareness of administrative processes
- Awareness of Mental Health Issue
- Developed communication skills, orally and in writing
- Developed IT skills including Office 365
- High level of enthusiasm and motivation
- Excellent time management skills
- Ability to undertake CPD as part of your role
- Ability to work individually or within a team and foster good working relationships
- Ability to manage a high volume, pressured role and seek support when required
- Regard for others and respect for individual rights of autonomy and confidentiality
- Commitment to the organisations aims and values, supporting and promoting an organisational culture that appreciates: compassion, accountability, respect, excellence, and innovation
What we offer in return
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:
- 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day
- Enhanced pension
- Wagestream-ability torelease earnings, giving youinstant access to your pay
- Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
- Enhanced life assurance scheme, payment being three times your annual salary
- Plus, many more great benefits on offer
Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.
Person Specification
Qualifications
Essential
- Demonstrable experience in a similar role
- Demonstrable experience of administrative process
- Awareness of the sector
- Awareness of administrative processes
Person Specification
Qualifications
Essential
- Demonstrable experience in a similar role
- Demonstrable experience of administrative process
- Awareness of the sector
- Awareness of administrative processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
