Crisis Services Manager, Mental Health

Job description

Job responsibilities

Everyturn Mental Health has a fantastic opportunity to join us and take operational responsibility for Crisis Teams that deliver non-clinical crisis support to the local communities.

You will oversee our crisis teams that directly work with people experiencing mental health crisis to ensure that commissioned targets are met and exceeded.

Key Responsibilities

• Lead a team of approximately 5-7 direct reports who manage our crisis teams to deliver non-clinical crisis support to the local communities to ensure that high quality service provision is delivered to all those requiring our services.
• Analyse reports supplied by direct reports to ensure they are accurate before reporting back to the Head of Community and Crisis and commissioners to ensure that KPIs are accurately stated and contracts are adhered too.
• Provide the escalation point for informal complaints, investigate and seek to resolve complaints in a timely fashion to a satisfactory outcome.
• Manage the day-to-day operational risk for the teams, providing an escalation and decision making point for the teams escalating further (Safeguarding Lead) if required to ensure appropriate action taken.
• Delegated authority on crisis budgets, exploring opportunities for efficiencies, highlighting issues and concerns for financial sustainability.
• Manage the team to provide performance metrics, that enable the postholder to suggest data driven improvements to the services, that support with a culture of continuous improvement.
• Maintain and develop a key stakeholder engagement, with statutory and non-statutory services to support with awareness of the crisis service pathway.
• Undertake any reasonable duties/responsibilities to meet the needs of the organisation.

About you

Essential Requirements:

To be successful in this role, the following are essential: Relevant Management / Leadership Qualification or equivalent experience

Desirable:

Professional registration / qualification i.e RMN / General Nurse

What we offer in return

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day
• Enhanced pension
• Wagestream-ability torelease earnings, giving youinstant access to your pay
• Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
• Enhanced life assurance scheme, payment being three times your annual salary
• Plus, many more great benefits on offer

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.

Person Specification

Knowledge and experience

Essential

• To be successful in this role, the following are essential: Relevant Management / Leadership Qualification or equivalent experience

Desirable

• Professional registration / qualification i.e RMN / General Nurse

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Everyturn Mental Health

Address

2 Esh Plaza

Sir Bobby Robson Way

Gosforth

NE13 9BA

Employer's website

https://www.everyturn.org/careers-at-everyturn/ (Opens in a new tab)