Patient Safety and Experience Officer

Job description

Job responsibilities

We have a brand new and exciting opportunity for a Patient Safety and Experience Officer to join our Governance and Quality Team!

This role is contracted at 37.5hours per week, Monday to Friday.

As a Patient and Experience Officer, you will work across all Everyturn services in the promotion, delivery and monitoring of patient safety, risk activity and continuous quality improvement. You will support patient safety initiatives including implementation of the Patient Safety Incident Response Framework (PSIRF) ensuring a consistent and thorough approach to incident investigations and learning, acting as a key point of contact for matters related to patient safety, experience, and PSIRF. You will assess and develop compliance against national quality standards, including professional and NHS codes, CQC, BACP, APPTS, NICE, IAPT and ISO standards.

Key Responsibilities

• Provide administration of the incident management system, ensuring all incidents are reported, investigated, and lessons are learnt to improve practice.
• Coordination of reviews and responses to incidents in line with PSIRF, ensuring timely and accurate reporting to national bodies.
• Ensuring accurate and thorough incident, complaint, safeguarding and service user information is collated, monitored and shared with key managers and leaders.
• Supporting staff training and awareness sessions and workshops to raise awareness of patient safety, PSIRF, and promoting best practice.
• Oversee and manage responses to the Central Alerting System and the assurance process for this ensuring that there is close collaboration with relevant staff and departments.
• Planning and delivering all aspects of the clinical audit and review programme.
• Supporting the design, implementation, and evaluation of initiatives aimed at improving patient experience and involvement, while meeting national standards and regulations.
• Support registered managers and clinical leads to ensure readiness and compliance against CQC standards and other accredited bodies.
• Working in close partnership with operational teams, service leads, and patients to identify opportunities for improving involvement, safety and experience.
• Attending contract and quality ICB meetings where required

About you

• Clinical qualification e.g. Registered Nurse, Psychologist, CBT Therapist, occupational therapist, PWP, Social Worker.
• Level 2 in Safety Investigation
• Experience of carrying out clinical audit
• Experience of planning over short- medium- and long-term timeframes and adjusting plans accordingly.
• A working knowledge and understanding of the principles of clinical governance, audit, data protection and information governance
• Understanding a wide range of governance guidelines and their impact on clinical practice
• Understanding of the clinical, contractual and governance requirements of working within an NHS framework

What we offer in return

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day
• Enhanced pension
• Wagestream-ability torelease earnings, giving youinstant access to your pay
• Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
• Enhanced life assurance scheme, payment being three times your annual salary
• Plus, many more great benefits on offer

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.

Person Specification

Qualifications

Essential

• Clinical qualification e.g. Registered Nurse, Psychologist, CBT Therapist, occupational therapist, PWP, Social Worker.
• Level 2 in Safety Investigation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Everyturn Mental Health

Address

2 Esh Plaza

Sir Bobby Robson Way

Gosforth

NE13 9BA

Employer's website

https://www.everyturn.org/careers-at-everyturn/ (Opens in a new tab)