Senior Clinical Case Manager

Job description

Job responsibilities

We have a brilliant opportunity for two Senior Clinical Case Managers to join our brand new Complex Transition Support Service!

The service will work closely with North East and North Cumbria (NENC) Integrated Care Board (IBC) Complex Case Management team. The overall aim for CTSS is to support the discharge of people from acute secondary care inpatient beds / private hospital beds into alternative community settings. CTSS will also assist in the repatriation of people back to the NENC region for those currently residing out of area. The service will provide assessments, discharge planning support and 12 weeks post transition support to settle people into their new accommodation.

We are keen to here from Registered Mental Health Nurses (RMN), Occupational Therapists (OT) and Social Workers who have experience working with complex mental health needs, autism and learning disabilities

Key responsibilities

• Manage the needs of service users, carers and partner services to ensure delivery (inclusive of all required resident records) meets all relevant quality standards and is person centred, outcomes focused and protective of individual service users dignity and safety.
• Ensure effective management of the caseload of either CTSS Team A or Team B, striving to find solutions that support timely and safe transition of service users their identified accommodations.
• Directly line manage up to 2 Clinical Case Managers.
• Ensure effective and efficient deployment of resources to achieve agreed outcomes and targets for your Team.
• Manage the service users and team outputs using audits, standards and investigations, to ensure a high quality and consistent service is delivered to service users, cares and partners.
• Carry out assessments and develop discharge plans when required.
• Oversee transition support plans that will be implemented with the receiving service and create / deliver relevant training to partners that will support effective transition and reduce likelihood of relapse and/or readmission to hospital.
• Work with ICB Case Management team on caseload management.
• Support funding panel decision making by providing timely case notes and information to ICB Case Managers / Local Autority Placement Coordinators.
• Horizon scan to ensure that service users accessing CTSS are receiving high quality support and ensure evidence based best practice is in place.
• Undertake any reasonable duties/responsibilities to meet the needs of the organisation.
• Deputise for CTSS Specialist Service Lead when required.

About you

• Registered Nurse or Registered Allied Professional.
• Substantial experience of managing teams and associated HR processes
• Substantial experience of meeting agreed performance targets
• Significant experience gained in a management role within a Mental Health service
• Substantial experience of working in a multidisciplined department with responsibility for managing projects and day-to-day activities and working with external partners
• Significant experience of developing new processes / systems to improve working practice
• Significant experience gained working with those experiencing mental health related illness
• Demonstrable experience of complaints management
• Detailed understanding of mental health diagnosis and the application of person centred support plans
• Understanding of community care pathways and alternatives to acute inpatient support
• Understanding of GDPR
• Awareness of project management principles

What we offer in return

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day
• Enhanced pension
• Wagestream-ability torelease earnings, giving youinstant access to your pay
• Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
• Enhanced life assurance scheme, payment being three times your annual salary
• Plus, many more great benefits on offer

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.

Person Specification

Experience

Essential

• Registered Nurse or Registered Allied Professional.
• Substantial experience of managing teams and associated HR processes
• Substantial experience of meeting agreed performance targets
• Significant experience gained in a management role within a Mental Health service
• Substantial experience of working in a multidisciplined department with responsibility for managing projects and day-to-day activities and working with external partners
• Significant experience of developing new processes / systems to improve working practice
• Significant experience gained working with those experiencing mental health related illness
• Demonstrable experience of complaints management
• Detailed understanding of mental health diagnosis and the application of person centred support plans
• Understanding of community care pathways and alternatives to acute inpatient support
• Understanding of GDPR
• Awareness of project management principles

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Everyturn Mental Health

Address

2 Esh Plaza

Sir Bobby Robson Way

Gosforth

NE13 9BA

Employer's website

https://www.everyturn.org/careers-at-everyturn/ (Opens in a new tab)