Job summary
Purpose of the Job:
The post holder will provide comprehensive, professional and effective administrative support to the Epping & Harlow Children and Young Peoples Mental Health Support team.
He/she will play a vital part in the success of the project as they will have a key role in the coordination of team members and coordination of the relationships with schools in addition to being a first point of call for the service.
Main duties of the job
Be responsible for ensuring all communication is accurately & appropriately undertaken using methods & terminology appropriate to the needs of the service & teams
To be highly skilled & experienced in the full range of organisational & administrative work practices, software programmes, & applicable policies & processes
To be highly proficient in ICT systems used by the service, advising & guiding others in team, supporting new users & instructing them as necessary & have the ability to set up & devise new administrative systems
Contribute to storage & retrieval of data relevant to the team, & support reporting of key performance data in liaison with the MHST Data & Finance Co-ordinator.
To maintain good communication & relationships with schools & the broader CAMHS system
To use knowledge, & experience to meet the needs of the teams by completing non-routine tasks on a daily basis
To update skills as necessary & attend mandatory training
To work unsupervised, prioritising own workload & using initiative
To use agreed guidelines/procedures & developed knowledge/skills/ qualifications when working autonomously & managing own work
To take minutes at meetings
To contribute to compiling newsletters & enhancing visual representation, presentations, flyers & information shared with service users.
To work closely with the other MHST administrators
Where necessary support the practitioners at community events
Confident to answer the door & telephone to service users & members of the public.
About us
The organisation:
Mind in West Essex is a mental health charity. We are an independent organisation
affiliated to Mind (the National Association for Mental Health) an organisation with which we share common values and principles.
Our vision is for West Essex to be a place where people talk openly and positively
about mental health, and where everyone gets the support and respect needed to
live well.
Mind in West Essex welcomes applications from people with their own lived experience of mental ill health.
The Service:
Following on from the governments green paper Dec 2017 Transforming children and young peoples mental health provision. Mind in West Essex is part of a national Trailblazer programme.
Our Children and Young Peoples Mental Health Support Team is working with children and young people who are experiencing mild to moderate mental health issues and working with schools and colleges to develop the support they offer the whole school community and strengthen the links between education, health services and families in Harlow and Epping Forest .
Job description
Job responsibilities
-
Be responsible for ensuring all communication is accurately and appropriately undertaken using methods and terminology appropriate to the needs of the service and teams
To be highly skilled and experienced in the full range of organisational and administrative work practices, software programmes, and applicable policies and processes
To process incoming referrals and ensure accurate recording on patient record system.
To respond in a timely way to deadlines and management requests for administrative support.
To be highly proficient in ICT systems used by the service, advising and guiding others in team, supporting new users and instructing them as necessary
Contribute to storage and retrieval of data relevant to the team, to store data
securely and support reporting of key performance data in liaison with the MHST Data and Finance Co-ordinator.
To maintain good communication and relationships with schools and the broader CAMHS system
To have the ability to set up and devise new administrative systems
To update skills as necessary and attend mandatory training
To work unsupervised, on a daily basis, prioritising own workload, using initiative as to what is routine and what is urgent
To use agreed guidelines/procedures and developed knowledge/skills/ qualifications when working autonomously and managing own work
To take minutes at team meetings and other meetings relevant to the work of the teams
To contribute to compiling Team newsletters and enhancing visual representation, presentations, flyers and information shared with service users.
To work closely with the MHST administrators across the service
Where necessary support the practitioners at community events
Confident to answer the office door and telephone to the wider organisation to service users and members of the public.
General
To attend regular line management and annual appraisal, identifying any relevant support and training needs and addressing these with your line manager
To identify and take responsibility for your own Continuing Professional Development programme in agreement with your line manager
To understand, promote, keep up to date and comply with all policies and procedures and guidelines of the organisation
To undertake any other tasks, duties or projects which may arise from time to time and as directed by your line manager
To support the wider organisation in voluntary attending events
For the full Job Description please see the supported document in this job listing or our website www.mindinwestessex.org.uk
Job description
Job responsibilities
-
Be responsible for ensuring all communication is accurately and appropriately undertaken using methods and terminology appropriate to the needs of the service and teams
To be highly skilled and experienced in the full range of organisational and administrative work practices, software programmes, and applicable policies and processes
To process incoming referrals and ensure accurate recording on patient record system.
To respond in a timely way to deadlines and management requests for administrative support.
To be highly proficient in ICT systems used by the service, advising and guiding others in team, supporting new users and instructing them as necessary
Contribute to storage and retrieval of data relevant to the team, to store data
securely and support reporting of key performance data in liaison with the MHST Data and Finance Co-ordinator.
To maintain good communication and relationships with schools and the broader CAMHS system
To have the ability to set up and devise new administrative systems
To update skills as necessary and attend mandatory training
To work unsupervised, on a daily basis, prioritising own workload, using initiative as to what is routine and what is urgent
To use agreed guidelines/procedures and developed knowledge/skills/ qualifications when working autonomously and managing own work
To take minutes at team meetings and other meetings relevant to the work of the teams
To contribute to compiling Team newsletters and enhancing visual representation, presentations, flyers and information shared with service users.
To work closely with the MHST administrators across the service
Where necessary support the practitioners at community events
Confident to answer the office door and telephone to the wider organisation to service users and members of the public.
General
To attend regular line management and annual appraisal, identifying any relevant support and training needs and addressing these with your line manager
To identify and take responsibility for your own Continuing Professional Development programme in agreement with your line manager
To understand, promote, keep up to date and comply with all policies and procedures and guidelines of the organisation
To undertake any other tasks, duties or projects which may arise from time to time and as directed by your line manager
To support the wider organisation in voluntary attending events
For the full Job Description please see the supported document in this job listing or our website www.mindinwestessex.org.uk
Person Specification
Essential Criteria
Essential
- Essential Criteria
- Experience
- Significant experience of working in a secretarial/administrative role
- Experience of organising and prioritising own work load
- Experience of taking accurate and detailed minutes of meetings
- Experience of working independently and also as part of a team
- Experience of working under the direction of a Manager
- Experience of setting up new processes
- Experience of working alongside other agencies
- Skills and Abilities
- Ability to use a range of software packages and IT systems
- Excellent communication skills and the ability to communicate with a range of individuals and audiences
- The ability to build relationships and motivate people
- Excellent organisational skills
- Ability to implement monitoring and evaluation procedures and produce accurate, informative reports
- The ability to work as part of a team and contribute to bringing the team on board with the task in hand
- The ability to be flexible in approach to work
- The ability to deal with people who are in distress in a calm and confident manner, using deescalation skills where appropriate
- The ability to manage deadlines with unpredictable work patterns and in a busy environment.
- Additional Essential Criteria:
- No criminal record that prevents work with our client group or which would harm our reputation.
- Valid UK driving licence and access to own vehicle or the ability to travel around West Essex.
Desirable
- General Abilities and Knowledge (Desirable Criteria)
- Good knowledge of the General Data Protection Regulations and a commitment to adhering to them at all times
- An awareness and understanding of both national and local policies with regards to the protection and safeguarding of adults and children and a commitment to adhering to them at all times
- Understanding of the issues faced by people experiencing mental health problems
- There are no specific qualifications required but evidence of relevant training and professional development relevant to the role is highly desirable.
- There are no specific qualifications required but evidence of relevant training and professional development relevant to the role is highly desirable.
Person Specification
Essential Criteria
Essential
- Essential Criteria
- Experience
- Significant experience of working in a secretarial/administrative role
- Experience of organising and prioritising own work load
- Experience of taking accurate and detailed minutes of meetings
- Experience of working independently and also as part of a team
- Experience of working under the direction of a Manager
- Experience of setting up new processes
- Experience of working alongside other agencies
- Skills and Abilities
- Ability to use a range of software packages and IT systems
- Excellent communication skills and the ability to communicate with a range of individuals and audiences
- The ability to build relationships and motivate people
- Excellent organisational skills
- Ability to implement monitoring and evaluation procedures and produce accurate, informative reports
- The ability to work as part of a team and contribute to bringing the team on board with the task in hand
- The ability to be flexible in approach to work
- The ability to deal with people who are in distress in a calm and confident manner, using deescalation skills where appropriate
- The ability to manage deadlines with unpredictable work patterns and in a busy environment.
- Additional Essential Criteria:
- No criminal record that prevents work with our client group or which would harm our reputation.
- Valid UK driving licence and access to own vehicle or the ability to travel around West Essex.
Desirable
- General Abilities and Knowledge (Desirable Criteria)
- Good knowledge of the General Data Protection Regulations and a commitment to adhering to them at all times
- An awareness and understanding of both national and local policies with regards to the protection and safeguarding of adults and children and a commitment to adhering to them at all times
- Understanding of the issues faced by people experiencing mental health problems
- There are no specific qualifications required but evidence of relevant training and professional development relevant to the role is highly desirable.
- There are no specific qualifications required but evidence of relevant training and professional development relevant to the role is highly desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
