Young Persons Service Coordinator

First Steps ED


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Job summary

We are looking to recruit 1 new staff member to lead our  Herfordshire Children and Young People Early Help Eating Disorders service team reporting to our Head of Service.

To provide support to children and young people using our services offering peer support, helping them realise their goals as agreed within their care plan through one-to-one peer support which may include our peer-led groups, online support and volunteering opportunities as part of their supported self-care.

This role will require the ability to deliver our face-to-face services to provide individuals with the support made available through our resources.

The role requires the ability to relate to and work with a range of professionals to ensure provision of high quality and safe services in accordance with the NHS Service Specification.

The post holder will have at least two years’ experience of working with people with disordered eating and/ or mental health difficulties and have a good understanding of the pathways and services across Hertfordshire to ensure quality and safe services are delivered on and off site and through our digital services.

You will be working as part of a multidisciplinary team that includes other health service staff and social workers, and colleagues from across our organisation.

Main duties of the job

Lead the Hertfordshire Early Help Eating Disorder Service team of Specialist Support Officers working in partnership with NHS CAMHS ED.

Report to our Head of Service responsible for the team and day to day services in accordance with the service specification.

Manage a caseload of young people who use our services.

Formulate plans for the management of a service user’s disordered eating problems, based upon an appropriate agreed recovery plan with the service user and their family parent/carer.

Implement a range of interventions to tackle the individuals eating disorder behaviours adjusting and refining approaches, informed by evidence-based approaches.

Exercise professional responsibility for the treatment plan goals, including communication with the NHS Care Coordinator and others involved in care.

Work as part of a multi-disciplinary team with other NHS services to safeguard and ensure the quality of care of the service user.

Undertake risk assessment and risk management for individual service users and to work in collaboration with other services to manage risks identified.

Develop self-help groups and positive activities for people experiencing problems with eating difficulties

Participate in liaison with community teams to contribute towards decision making, helping to ensure an inclusive approach is maintained at all times.

About us

First Steps ED is a leading eating disorder charity. We support people of all ages, genders, and backgrounds with all types of eating disorders.

We are experts by experience, a quality-assured, research-based Charitable Incorporated Organisation (1185092), and a leading light working as an integrated partner in the health and education environments. We are trailblazers in innovative service redesign, continuously benchmarking ourselves against the best eating disorders service models world-wide to ensure that the local people who approach us for help, receive evidence-based care, support, and the real possibility that recovery is achievable for eating disorders and people are no longer defined by their illness.

Our staff also work across a range of multi-disciplinary primary and secondary care eating disorder pathways employing the NHS Care Programme Approach as an Integrated Community Service team for patients with Severe and Enduring Eating Disorders (SEED).

You will be joining our new Hertfordshire service team supported by the organisation and work closely with NHS healthcare, local authority and education colleagues from local schools.

Full training and supervision in disordered eating and disorders will be provided and you will have access to continued professional development opportunities as part of our multi-award winning eating disorder charity.

Job description

Job responsibilities

Liaison, Communication and Working Relationships

Assist in the development and maintenance of good working relationships with relevant statutory and voluntary agencies to facilitate access to a full range of appropriate services.

Assist in the development of close links with the local community, promoting a greater understanding of mental health issues and eating disorders.

Liaise with the Service Coordinator and other team members in the referral process for new people using services; ensuring the anonymity/confidentiality of people and parents/carers and potential referrals, are respected at all times.

Work closely with other team members and partner agencies at all times to ensure the highest possible standards of support.

Administration, Monitoring and Evaluation

Accurately maintain all recording systems - paper based and computerised (including databases), ensuring compliance with First Steps ED procedures and Policies.

Provide regular reports as required.

Maintain clear, accurate individual records, which are accessible to people using services within the agreed policy.

Personal Development, Supervision and Training

Participate in regular support and supervision from line management

Continuously developing professional knowledge and expertise, attending training and development events as and when required

Attend and participate in regular team and other meetings, both internal and external.

Attend and participate in all relevant conferences and events as requested/approved by line manager

First Steps ED Policies and Procedures

The post holder will be expected, at all times, to be familiar and comply with the written policies, procedures and guidelines for good practice, issued by First Steps ED.

Health and Safety

Comply with all Health & Safety policies and procedures.

Take personal responsibility for own health and safety and report incidents and potential hazards as necessary.

Person Specification



  • Educated to A-level or equivalent or NVQ level 2 or above in a Health or Social Care qualification.


  • Educated to degree level (e.g. psychology, science, sociology and therapeutic).
  • Level 4 counselling or above.



  • Experience of working within mental health or well being and supporting vulnerable young people.


  • Expert by Experience or lived experience of disordered eating and disorders.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

First Steps ED


Hertfordshire Children and Young People Team

Hybrid Working (Working from Home)

Hybrid Working (Working on client Sites)


AL10 8YE

Employer's website (Opens in a new tab)

For questions about the job, contact:

Holly Whitehead


Date posted

29 April 2022

Pay scheme



£21,000 to £23,000 a year



Working pattern

Full-time, Flexible working

Reference number


Job locations

Hertfordshire Children and Young People Team

Hybrid Working (Working from Home)

Hybrid Working (Working on client Sites)


AL10 8YE

Supporting documents

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Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.