Job summary
The Ward Clerk for our Adult In-Patient Unit at Fair Havens will provide coordinated team and patient administrative support as part of our care team, where palliative and end of life care is provided.
Main duties of the job
- Provide a "first point of call" for contact to the In-Patient Unit to provide general non-clinical advice, information, or guidance directly to patients, clients, relatives or carers.
- Typing letters and other documents as required.
- Organising and maintaining a suitable filing system for documents.
- Under the direction of the ward manger co-ordinates and manages staff mandatory training; books and monitors attendance.
- Shredding of confidential documents.
- Planning and organisation of straightforward tasks, some of which may be ongoing.
- Providing Annual leave/ absence cover for some of the role the IPU care-coordinator as required.
- Taking telephone calls, sometimes from patients or distressed relatives where there may be barriers to understanding.
- Ensuring that messages are passed to the correct person.
- Organising meetings - team meetings, case conferences.
- Taking minutes at meetings and being responsible for distributing them accordingly.
- Distribution of post within the In-Patient Unit
- Responsible for maintaining stock control, ordering and processing invoices.
- General office organisation to include assisting with stock and uniform ordering, raising purchase orders, collation of patient and family feedback and processing of agency staff time sheets. In addition to this any other appropriate duties as agreed with the Ward Manager.
About us
At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens.
Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.
In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you'll be helping us continue 'Making every day count' for those who need us most.
At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.
We value diversity and welcome applications from all sections of the community.
Job description
Job responsibilities
- Provide a first point of call for contact to the In-Patient Unit to provide general non-clinical advice, information, or guidance directly to patients, clients, relatives or carers.
- Typing letters and other documents as required.
- Organising and maintaining a suitable filing system for documents.
- Under the direction of the ward manger co-ordinates and manages staff mandatory training; books and monitors attendance.
- Shredding of confidential documents.
- Planning and organisation of straightforward tasks, some of which may be ongoing.
- Providing Annual leave/ absence cover for some of the role the IPU care-coordinator as required.
- Taking telephone calls, sometimes from patients or distressed relatives where there may be barriers to understanding.
- Ensuring that messages are passed to the correct person.
- Organising meetings team meetings, case conferences.
- Taking minutes at meetings and being responsible for distributing them accordingly.
- Distribution of post within the In-Patient Unit.
- Responsible for the reporting of faulty equipment and monitoring of timely response from facilities, escalating where there are concerns to the Nurse in charge.
- Responsible for maintaining stock control, ordering and processing invoices.
- General office organisation to include assisting with stock and uniform ordering, raising purchase orders, collation of patient and family feedback and processing of agency staff time sheets.
- In addition to this any other appropriate duties as agreed with the Ward Manager
- Enter routine non-clinical information into electronic patient health records
- Contact IT support when necessary
- Scanning of patient paperwork onto electronic patient health records
- Maintaining statistical information as identified by the Head of Adult Services and/or Ward Sister
- To be responsible for ensuring that volunteers are sought via Volunteer Services, to assist within the department and that they have a clearly defined task and sufficient direction and work to do in the support of all team members
- To ensure that volunteers understand what they are required to do and provide any monitoring and training that they require on an ongoing basis.
Job description
Job responsibilities
- Provide a first point of call for contact to the In-Patient Unit to provide general non-clinical advice, information, or guidance directly to patients, clients, relatives or carers.
- Typing letters and other documents as required.
- Organising and maintaining a suitable filing system for documents.
- Under the direction of the ward manger co-ordinates and manages staff mandatory training; books and monitors attendance.
- Shredding of confidential documents.
- Planning and organisation of straightforward tasks, some of which may be ongoing.
- Providing Annual leave/ absence cover for some of the role the IPU care-coordinator as required.
- Taking telephone calls, sometimes from patients or distressed relatives where there may be barriers to understanding.
- Ensuring that messages are passed to the correct person.
- Organising meetings team meetings, case conferences.
- Taking minutes at meetings and being responsible for distributing them accordingly.
- Distribution of post within the In-Patient Unit.
- Responsible for the reporting of faulty equipment and monitoring of timely response from facilities, escalating where there are concerns to the Nurse in charge.
- Responsible for maintaining stock control, ordering and processing invoices.
- General office organisation to include assisting with stock and uniform ordering, raising purchase orders, collation of patient and family feedback and processing of agency staff time sheets.
- In addition to this any other appropriate duties as agreed with the Ward Manager
- Enter routine non-clinical information into electronic patient health records
- Contact IT support when necessary
- Scanning of patient paperwork onto electronic patient health records
- Maintaining statistical information as identified by the Head of Adult Services and/or Ward Sister
- To be responsible for ensuring that volunteers are sought via Volunteer Services, to assist within the department and that they have a clearly defined task and sufficient direction and work to do in the support of all team members
- To ensure that volunteers understand what they are required to do and provide any monitoring and training that they require on an ongoing basis.
Person Specification
Essential Criteria
Essential
- Experience within a healthcare environment
- Demonstrable office management and administrative experience
- GCSE or equivalent in Maths and English
- Demonstrable experience in note-taking in complex meetings
- Competent keyboard, IT skills, Word, Office, Excel
- Excellent communication skills written and verbal
Desirable
- Experience in Palliative care environment
- Secretarial qualification or equivalent experience
Person Specification
Essential Criteria
Essential
- Experience within a healthcare environment
- Demonstrable office management and administrative experience
- GCSE or equivalent in Maths and English
- Demonstrable experience in note-taking in complex meetings
- Competent keyboard, IT skills, Word, Office, Excel
- Excellent communication skills written and verbal
Desirable
- Experience in Palliative care environment
- Secretarial qualification or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
