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St David's Hospice Care

Welfair Rights Advisor

The closing date is 26 May 2025

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Job summary

  • Working 22.5 hours per week (office based)
  • To work as a member of the multi-disciplinary team assessing the individual eligibility and needs of St Davids Hospice Care patients and their families/carers in relation to welfare benefits advice.
  • To share specialist knowledge with the multi-disciplinary team.
  • To participate in education and training.

Main duties of the job

  • Assess individual needs and eligibility in relation to welfare benefits and grants systems.
  • Give information and explain options to individuals.
  • Identify the level and nature of action to take, and by whom.
  • Give appropriate assistance in response to need, e.g. completing applications, contacting third parties to seek information.
  • All case recordings to be made in line with SDH policy and to show the advice given, next actions to be taken and by when and whom.
  • To monitor and take part in the evaluation and support of unqualified staff, students and volunteers within the team.

About us

St Davids Hospice is a charity providing high quality palliative care in and around Gwent. Our mission is to provide and continue to develop a free and comprehensive palliative care service of excellence throughout Caerphilly, Monmouthshire, Newport, Torfaen and within South and Mid Powys for people, their families and carers facing a progressive life-limiting illness which is no longer curable. This service recognises the need of the whole person and is given in co-operation with other agencies.

Working for St David's you will become part of a much wider team all working collaboratively to ensure the best care for our patients. Our mission is to provide and continue to develop a free and comprehensive palliative care service of excellence for people facing a progressive life-limiting illness which is no longer curable.

As part of the CNS team you will working in one of the four boroughs Caerphilly, Torfaen, Newport or Monmouthshire.

You will benefit from a salary in line with Agenda for Change pay scales and will enjoy a generous annual leave entitlement. We can offer the continuation of the NHS pension scheme if already a member as well as honouring any additional annual leave or sickness entitlements and you will have free on-site parking at any of our office locations.

Details

Date posted

13 May 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

B0401-25-0016

Job locations

Blackett Avenue

Newport

NP20 6NH


Job description

Job responsibilities

  • To manage a caseload of clients who require benefit advice and support
  • To carry out telephone benefit check assessments, calculate entitlementsand support people to claim, as appropriate
  • To see referrals in welfare rights advice clinics in day hospice and resource centres and at home where necessary
  • To achieve positive outcomes for patients and families and maximise appropriate benefit entitlements
  • To act as an advocate to make the claim process as smooth as possible
  • To keep all records in accordance with organisational policy
  • To keep accurate written statistics on the work of the welfare rights service
  • To liaise with all appropriate statutory agencies
  • To produce written reports, as required
  • To attend staff meetings and contribute to the development of the welfare rights service
  • To liaise with voluntary organisations and charities to maximise support services and financial grants for patients
  • To promote independence and autonomy of the patient
  • To undertake other appropriate duties as directed by the Family Support Team Manager and the Director of Nursing.

Job description

Job responsibilities

  • To manage a caseload of clients who require benefit advice and support
  • To carry out telephone benefit check assessments, calculate entitlementsand support people to claim, as appropriate
  • To see referrals in welfare rights advice clinics in day hospice and resource centres and at home where necessary
  • To achieve positive outcomes for patients and families and maximise appropriate benefit entitlements
  • To act as an advocate to make the claim process as smooth as possible
  • To keep all records in accordance with organisational policy
  • To keep accurate written statistics on the work of the welfare rights service
  • To liaise with all appropriate statutory agencies
  • To produce written reports, as required
  • To attend staff meetings and contribute to the development of the welfare rights service
  • To liaise with voluntary organisations and charities to maximise support services and financial grants for patients
  • To promote independence and autonomy of the patient
  • To undertake other appropriate duties as directed by the Family Support Team Manager and the Director of Nursing.

Person Specification

Qualifications

Essential

  • Good general education

Experience

Essential

  • Sound recent knowledge of welfare benefit systems
  • Excellent time management and time keeping skills
  • Ability to work as part of a team
  • Excellent written and communication skills
  • Ability to understand and respect confidentiality
  • Ability to develop effective and constructive working relationships within the organisation and with other agencies.
  • Ability to use information technology

Desirable

  • Experience of advice work directly with clients, or willingness to learn
  • Experience of working in a health care or palliative care setting
  • Experience of liaison with both voluntary and statutory organisations
  • Good knowledge of Microsoft office

Skills & Attributes

Essential

  • Ability to provide compassionate, person centered support.
  • Use of a car and possession of a UK driving licence is also essential
Person Specification

Qualifications

Essential

  • Good general education

Experience

Essential

  • Sound recent knowledge of welfare benefit systems
  • Excellent time management and time keeping skills
  • Ability to work as part of a team
  • Excellent written and communication skills
  • Ability to understand and respect confidentiality
  • Ability to develop effective and constructive working relationships within the organisation and with other agencies.
  • Ability to use information technology

Desirable

  • Experience of advice work directly with clients, or willingness to learn
  • Experience of working in a health care or palliative care setting
  • Experience of liaison with both voluntary and statutory organisations
  • Good knowledge of Microsoft office

Skills & Attributes

Essential

  • Ability to provide compassionate, person centered support.
  • Use of a car and possession of a UK driving licence is also essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St David's Hospice Care

Address

Blackett Avenue

Newport

NP20 6NH


Employer's website

https://stdavidshospicecare.org/ (Opens in a new tab)

Employer details

Employer name

St David's Hospice Care

Address

Blackett Avenue

Newport

NP20 6NH


Employer's website

https://stdavidshospicecare.org/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Lisa Mullen

hr@stdavidshospicecare.org

01633851051

Details

Date posted

13 May 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

B0401-25-0016

Job locations

Blackett Avenue

Newport

NP20 6NH


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