Mental Wellbeing Services Coordinator - Maternity Cover

Job description

Job responsibilities

Main Duties and Responsibilities

1. To provide maternity leave cover in the role of Mental Wellbeing Services Coordinator to continue to proactively coordinate the delivery of Derbyshire Minds portfolio of Mental Wellbeing Services, under the support and guidance of the Services Lead.
2. To work with the Services Lead and other members of Derbyshire Mind staff to improve services, and also help to design, create, and deliver new services, activities and groups within the annual service budget.
3. To act as lead contact for the Peer Support Volunteers, including recruitment, rota coordination, ensuring sufficient cover for sessions, managing short notice changes e.g. due to sickness, support with volunteer queries, updating volunteer signposting information, monitoring training, sharing updated policies and procedures, receiving and processing expenses claims, and determining suitable dates for team meetings as and when required.
4. To routinely collect, monitor and report on service activity levels and service user feedback.
5. To manage the Community Services mailbox and respond to queries in a professional and timely manner.
6. To create, update, and maintain service user and professionals mailing lists for the Mental Wellbeing Services.
7. To create, update, and maintain Derbyshire Minds Mental Wellbeing Services Eventbrite listings, including creating new events, monitoring ticket sales, downloading participant information, and updating relevant mailing lists.
8. To update the Derbyshire Mind Mental Wellbeing Services listings on our website to reflect new and upcoming services, activities, and events.
9. To provide timely information to Derbyshire Minds Head of Partnerships and Services in order for them to list the details about our upcoming services and activities on the DM social media channels.
10. To email information to interested parties/participants about forthcoming Mental Wellbeing services in a timely fashion and respond to any subsequent queries.
11. To liaise with third-party providers to ensure all necessary information for each of our sessions is received in a timely fashion including participant numbers, lists, etc.
12. To collate and input feedback from participants of each Mental Wellbeing Service, maintaining this information in a suitable format.
13. To support the creation of marketing materials, including sourcing supplier quotes for printing, managing this process, sharing marketing materials with third parties, and maintaining accurate records of any budgetary spend.
14. To work collaboratively with Derbyshire Mind staff colleagues.
15. To build connections with other Derbyshire organisations and stakeholders such as Social Prescribers, Move More Coordinators, and other VCSE organisations with similar strategies to improve the mental health and wellbeing of Derbyshire.
16. To ensure all activities meet organisational values and standards and are compliant with relevant regulatory frameworks (e.g., safeguarding, GDPR).

1. To undertake training as required or considered appropriate for the role.
2. To actively participate in regular supervision sessions and team meetings.
3. To participate in Individual Performance Review and Personal Development plans, and to undertake training and development as identified within these discussions and as indicated by the requirements of the post

1. To maintain a professional and confidential approach to work at all times.
2. To work in line with Derbyshire Mind policies, procedures, codes, and guidance, including in relation to health and safety, confidentiality, safeguarding, data protection and equal opportunities.
3. To actively promote the aims and principles of Derbyshire Mind and take part in any Derbyshire Mind activities as directed.
4. To maintain the confidentiality of any information gained during employment with Derbyshire Mind at all times.
5. The post holder will be required to travel frequently across Derbyshire, and to be flexible in their approach to working from our office or home as appropriate/ required.
6. The post requires flexible working, which may include some evening and weekend work on occasion.

This job description is not intended to be an exhaustive list of all duties. It may also be subject to joint review from time to time between the post holder and Derbyshire Mind.

Person Specification

Experience

Essential

• Experience of successfully managing multiple projects or services, simultaneously, in line with service specifications and contractual requirements
• Experience of managing budgets, and contributing to decisions regarding the allocation of resources
• Experience of working to targets and deadlines
• Experience of proactively and positively engaging with external organisations and service users
• Experience of using a range of computer software packages and programmes, including Microsoft Office Word, Outlook, Excel, and PowerPoint
• Experience of using communication systems including email, internet, databases, and social media platforms
• Experience or knowledge of common mental health conditions (depression, anxiety, OCD, stress, bereavement, etc)

Desirable

• Experience of working in, or with, statutory, voluntary, and/or Third sector organisations
• Experience of updating websites
• Experience of managing a team of volunteers or similar
• Experience or knowledge of service improvement

Attitude and Approach

Essential

• Awareness of, and commitment to, the principles of equality and diversity
• Self-motivated, enthusiastic, and committed
• Personal resilience and flexible attitude in the face of difficulties
• An attitude of continuous professional development and willingness to learn and develop
• Excellent attention to detail and commitment to producing accurate work of a high professional standard
• Appreciation of, and a commitment to, working within the framework of Derbyshire Mind policies and procedures
• Flexible in approach and willing to work unsocial hours if/when required

Other

Essential

• Hold a full driving licence and have access to own transport

Skills and Abilities

Essential

• Able to communicate effectively to a high standard and adjust communication styles to suit various audiences.
• Possesses strong organisational and administrative skills, including project planning.
• Excellent interpersonal skills including relationship building, influencing, and negotiating
• Able to manage a varied workload and manage time and priorities effectively
• Able to self motivate, work independently and operate with minimum supervision, seeking advice and support where appropriate
• Able to work collaboratively as part of a team
• Able to produce documents to a high standard in a range of formats, including reports, data, and promotional materials
• Able to deal with sensitive information and maintain strict confidentiality both in and out of the workplace

Qualifications

Essential

• Educated to a good standard and/or at least two years relevant working experience. English and Mathematics at GCSE Grade C or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Derbyshire Mind

Address

Derby West Business Centre

Ashbourne Road

Derby

DE22 4NB

Employer's website

http://www.derbyshiremind.org.uk/ (Opens in a new tab)