Job summary
Derbyshire Minds
Crisis Support Drop-In services are friendly & supportive non-clinical
crisis services for adults who self-define as needing immediate help with their
mental health or emotional wellbeing. Located in Buxton, Ripley and
Swadlincote, the services offer out-of-hours mental health help, support, and
signposting in a relaxed and comfortable community environment.
The purpose of
this volunteer role is to facilitate the smooth running of Derbyshire Minds Crisis
Support Drop-In service by presenting a warm and friendly and non-judgemental
presence, welcoming and supporting attendees, assisting the Support Workers,
and offering support to help attendees engage with various calming
activities.
Interviews for this role will be held week commencing 2nd June 2025, and then induction training will take place between the 16th and 30th June 2025.
Main duties of the job
This role involves ensuring the smooth running of the service by assisting with day-to-day tasks such as setting up, providing refreshments, and packing away. It also includes welcoming attendees, offering emotional support, and promoting recovery and wellbeing through active listening. Additionally, the role involves signposting individuals to relevant community services, maintaining confidentiality and professional boundaries, reporting safeguarding concerns, and participating in team meetings and training sessions.
About us
Derbyshire Mind is your local independent mental health charity within the national Mind network. Our focus is on improving mental health and wellbeing for people across Derby and Derbyshire. We provide a range of community mental wellbeing services designed to support local people with mental health problems as well as the wider population.
The Derbyshire Mind website provides further information on our organisation, please see the supporting links.
Job description
Job responsibilities
- Generally facilitating the service to run smoothly
- Helping with the day-to-day service as required e.g. setting up tables and chairs at the beginning of the evening, making and providing refreshments, and packing away after the session.
- Welcoming attendees to the service, ensuring they are comfortable.
- Providing emotional support and encouragement to the people using the service.
- Promoting recovery and wellbeing for individuals by actively listening to attendees who may require someone to talk to.
- Encouraging attendees to access other groups / activities within the local community and signposting to other relevant services including Derbyshire Mind local partner groups.
- Reporting any safeguarding concerns immediately to the Shift Lead.
- Ensuring confidentiality and professional boundaries within the service.
- Attending team training sessions and meetings as required.
- Supporting the team with ad hoc tasks as and when required.
Job description
Job responsibilities
- Generally facilitating the service to run smoothly
- Helping with the day-to-day service as required e.g. setting up tables and chairs at the beginning of the evening, making and providing refreshments, and packing away after the session.
- Welcoming attendees to the service, ensuring they are comfortable.
- Providing emotional support and encouragement to the people using the service.
- Promoting recovery and wellbeing for individuals by actively listening to attendees who may require someone to talk to.
- Encouraging attendees to access other groups / activities within the local community and signposting to other relevant services including Derbyshire Mind local partner groups.
- Reporting any safeguarding concerns immediately to the Shift Lead.
- Ensuring confidentiality and professional boundaries within the service.
- Attending team training sessions and meetings as required.
- Supporting the team with ad hoc tasks as and when required.
Person Specification
Experience
Essential
- Is passionate about providing a high-quality welcoming service to people experiencing distress or mental health crisis.
- Is open-minded and able to see things from different perspectives, including respecting diverse values and beliefs, and can build a rapport with a wide range of people.
- Can communicate clearly to others with a friendly and supportive tone, and can listen to others in a supportive, non-judgmental way without feeling the need to fix.
- Can remain calm and professional in sometimes more challenging situations.
- Understands the importance of boundaries and confidentiality.
- Is reliable and punctual, and able to work using their own initiative.
- Is emotionally resilient and practices their own self-care wellbeing techniques.
Other Requirements and Expectations
Essential
- Be age 18 or over.
- Have completed the application in full online.
- Attend a short informal interview discussion for selection.
- Have satisfactory Enhanced DBS clearance.
- Provide satisfactory references covering three years (minimum 2 referees)
- Successfully complete Derbyshire Minds induction and service specific training programme.
- Have the ability to attend support / training meetings that may be held on weekdays, evenings or the weekend.
- Be willing to complete additional training as required by the role / service.
Qualifications
Essential
What We Offer You
Essential
- The chance to make a real difference in the local community.
- An opportunity to be part of a friendly and supportive team including learning more about the voluntary sector / mental health.
- A rewarding opportunity to gain valuable skills and volunteering experience.
- A comprehensive induction and training programme to fully equip you to support people in crisis.
- Option to become a qualified Mental Health First Aider.
- Ongoing training and e-learning to keep your skills up to date.
- Regular team meetings.
- Regular support with your line manager / supervisor.
- Regular externally hosted group reflective practice supervision sessions to strengthen your resilience and ensure your wellbeing.
- Further/ongoing personal development opportunities at Derbyshire Mind
- Opportunity to further develop your role level.
- Wide range of benefits available as part of our Team Benefits Package
- You do not need to address the abovein your application
Person Specification
Experience
Essential
- Is passionate about providing a high-quality welcoming service to people experiencing distress or mental health crisis.
- Is open-minded and able to see things from different perspectives, including respecting diverse values and beliefs, and can build a rapport with a wide range of people.
- Can communicate clearly to others with a friendly and supportive tone, and can listen to others in a supportive, non-judgmental way without feeling the need to fix.
- Can remain calm and professional in sometimes more challenging situations.
- Understands the importance of boundaries and confidentiality.
- Is reliable and punctual, and able to work using their own initiative.
- Is emotionally resilient and practices their own self-care wellbeing techniques.
Other Requirements and Expectations
Essential
- Be age 18 or over.
- Have completed the application in full online.
- Attend a short informal interview discussion for selection.
- Have satisfactory Enhanced DBS clearance.
- Provide satisfactory references covering three years (minimum 2 referees)
- Successfully complete Derbyshire Minds induction and service specific training programme.
- Have the ability to attend support / training meetings that may be held on weekdays, evenings or the weekend.
- Be willing to complete additional training as required by the role / service.
Qualifications
Essential
What We Offer You
Essential
- The chance to make a real difference in the local community.
- An opportunity to be part of a friendly and supportive team including learning more about the voluntary sector / mental health.
- A rewarding opportunity to gain valuable skills and volunteering experience.
- A comprehensive induction and training programme to fully equip you to support people in crisis.
- Option to become a qualified Mental Health First Aider.
- Ongoing training and e-learning to keep your skills up to date.
- Regular team meetings.
- Regular support with your line manager / supervisor.
- Regular externally hosted group reflective practice supervision sessions to strengthen your resilience and ensure your wellbeing.
- Further/ongoing personal development opportunities at Derbyshire Mind
- Opportunity to further develop your role level.
- Wide range of benefits available as part of our Team Benefits Package
- You do not need to address the abovein your application
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
