Job summary
Farleigh
Hospice is a high performing organisation providing specialist palliative and
end of life care for people with life limiting illness in the Mid Essex
region.Our team at Farleigh has grown and evolved to meet the changings
needs of the community we serve and we are looking for a highly motivated Care
Coordinator to lead the procurement of nursing home placements or domiciliary
care for patients thought to be in the last three months of life.
Are you a
motivated, forward thinking, talented individual interested in delivering
excellent specialist palliative care within a multidisciplinary team to
patients and their families within mid Essex?
Farleigh
Hospice is the leading specialist palliative care provider in mid Essex,
providing specialist support to patients and their families in both the
community via our multidisciplinary locality care teams, and our inpatient
unit.
Main duties of the job
We are looking for a skilled Coordinator to develop relationships with external organisations, manage timescales sensitively and liaise with patients and relatives to ensure that the patient has access to the most appropriate care environment for their own specific needs.
As an
organisation with a strong social purpose, we understand the strength we gain
from having and supporting diverse teams. The different skills and experiences
that colleagues from different backgrounds bring allow us to make better
decisions, consider different views and be an altogether more interesting and
cohesive place to work.
This
exciting post will provide an opportunity for individuals with excellent
communication skills, clinical knowledge and leadership skills to act as team
role models and be part of developing new ways of working, alongside quality
improvement.
About us
We offer a
great working environment, a competitive pay and benefit package, flexible
working and a strong team to support you.
Generous benefit package detailed in job
pack.
Job description
Job responsibilities
- To co-ordinate the procurement of Nursing Home and Domiciliary Care for Mid Essex patients at the end of their lives (last
12 weeks)
- To be responsible for data collection for all aspects of placements utilising SystmOne records and computerised databases
- To work closely with all clinical teams at Farleigh Hospice and other provider organisations to deliver the above service and
to escalate clinical concerns and sourcing difficulties to the Rapid Access to Discharge Manager
- To support the Rapid Assessment and Discharge Team with administrative support as required
Through telephone, virtual and face-to-face discussions, provide information to patients with palliative and end of life care
needs, supporting their families and carers, liaising with clinical professionals and referring on as necessary to appropriate
health and social care partners
- To support the Hospice in building strong relationships with external partners and stakeholders and promote the good
reputation of the Hospice e.g. local trusts, ICB, health and social care partners, businesses and voluntary organisations
- To reconcile the invoices against care delivered to ensure accurate balances and raise with care providers if there any
reconciliation discrepancies
Job description
Job responsibilities
- To co-ordinate the procurement of Nursing Home and Domiciliary Care for Mid Essex patients at the end of their lives (last
12 weeks)
- To be responsible for data collection for all aspects of placements utilising SystmOne records and computerised databases
- To work closely with all clinical teams at Farleigh Hospice and other provider organisations to deliver the above service and
to escalate clinical concerns and sourcing difficulties to the Rapid Access to Discharge Manager
- To support the Rapid Assessment and Discharge Team with administrative support as required
Through telephone, virtual and face-to-face discussions, provide information to patients with palliative and end of life care
needs, supporting their families and carers, liaising with clinical professionals and referring on as necessary to appropriate
health and social care partners
- To support the Hospice in building strong relationships with external partners and stakeholders and promote the good
reputation of the Hospice e.g. local trusts, ICB, health and social care partners, businesses and voluntary organisations
- To reconcile the invoices against care delivered to ensure accurate balances and raise with care providers if there any
reconciliation discrepancies
Person Specification
Qualifications
Essential
Desirable
- Administrative, leadership or management qualification or equivalent training
Experience
Essential
- Experience in an administrative, navigational or procurement role
- Experience of managing people and supporting services
- Experience of maintaining and keeping accurate records and date entry
Desirable
- Knowledge of palliative services
- Experience of procuring and negotiating services
- Experience of multi-disciplinary or multi-agency team working
- Experience of budget management
- Experience of working within a clinical service
- Experience of managing datasets and presenting information when necessary
Skills and Knowledge
Essential
- Proven ability of successfully working with people and handling difficult and sometimes complex situations
- Ability to work under pressure, manage own stress and emotional responses and be aware of stress in others
- Ability to use a range of IT systems and software, including Word, Excel, PowerPoint, Office 365 and electronic patient record systems
- (such as SystmOne)
- Ability to reflect and critically appraise own performance
- Ability to motivate self and others and to lead by example
- Ability to prioritise issues and tasks
- Good oral/written communication and interpersonal skills
- Ability to problem solve, work independently and escalate where appropriate
Qualities and Attributes
Essential
- Passionate about Hospice Care and enthusiasm for the vision of the organisation
- Team player who can work as part of our One Team ethos
- Good level of emotional intelligence and resilience
- Flexible approach to work, with ability to work out of hours on occasions
- Committed to working in partnership with people their relatives and carers, other organisations and agencies
Other Requirements
Essential
- Driving licence and car owner
- Satisfactory Criminal Records Disclosure
Person Specification
Qualifications
Essential
Desirable
- Administrative, leadership or management qualification or equivalent training
Experience
Essential
- Experience in an administrative, navigational or procurement role
- Experience of managing people and supporting services
- Experience of maintaining and keeping accurate records and date entry
Desirable
- Knowledge of palliative services
- Experience of procuring and negotiating services
- Experience of multi-disciplinary or multi-agency team working
- Experience of budget management
- Experience of working within a clinical service
- Experience of managing datasets and presenting information when necessary
Skills and Knowledge
Essential
- Proven ability of successfully working with people and handling difficult and sometimes complex situations
- Ability to work under pressure, manage own stress and emotional responses and be aware of stress in others
- Ability to use a range of IT systems and software, including Word, Excel, PowerPoint, Office 365 and electronic patient record systems
- (such as SystmOne)
- Ability to reflect and critically appraise own performance
- Ability to motivate self and others and to lead by example
- Ability to prioritise issues and tasks
- Good oral/written communication and interpersonal skills
- Ability to problem solve, work independently and escalate where appropriate
Qualities and Attributes
Essential
- Passionate about Hospice Care and enthusiasm for the vision of the organisation
- Team player who can work as part of our One Team ethos
- Good level of emotional intelligence and resilience
- Flexible approach to work, with ability to work out of hours on occasions
- Committed to working in partnership with people their relatives and carers, other organisations and agencies
Other Requirements
Essential
- Driving licence and car owner
- Satisfactory Criminal Records Disclosure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
