Job summary
To provide high level administrative and medical secretarial support to
the practice, doctors and health professionals involving word processing and
audio typing.
Support the practice with patient’s clinical queries relating to
referrals.
Main duties of the job
To provide an efficient
audio, copy typing and word processing service for GPs and health professionals
as required. This includes the typing of letters, reports, patient referrals,
minutes, memorandums, etc. in an accurate and timely manner.
Use of the E-referral system
(ERS) and all other digital applications to assist in the referral of patients
to hospital, including sending out relevant documentation to the patient.
Resolving problems which
relate to ERS. This includes changes to place of referral and dealing with
rejected referrals.
To make appointments,
bookings and admissions as required
To establish and maintain
filing and administrative systems so that written, or computer information is
easily accessible and secure.
To retrieve medical records
and assist the completion of medical/insurance records.
File patient records and
correspondence in patient medical records.
To receive incoming and
initiate outgoing telephone calls in order to facilitate timely and appropriate
communications with others, taking messages and dealing with appropriate
queries.
About us
We are a non-profit company, with a passion for primary care. We have a wide range of services such as GP surgeries, services in Urgent Treatment Centres, a Community Primary Care mental health service, GP staff training service and the list is growing all the time.
We are formed by a federation of General Practitioners working in Canterbury and South Kent Coast areas of East Kent.
Our aim is to provide local, high quality services for local people by collaborating with other established organisations in the health and social care community.
Our commitment to equality and diversity: We are passionate about diversity and recognise that as individuals, we all bring something unique to the role regardless of any protected characteristics which is why we treat all of our people equally, without compromise. We are committed to providing equality and fairness throughout our recruitment and employment practices and not to discriminate on any grounds.
Based on the quality and quantity of applications received, Invicta Health reserves the right to close this vacancy sooner than the specified closing date. Applicants will be notified of this where possible. Therefore, early applications are encouraged.
Job description
Job responsibilities
To provide an efficient
audio, copy typing and word processing service for GPs and health professionals
as required. This includes the typing of letters, reports, patient referrals,
minutes, memorandums, etc. in an accurate and timely manner.
Use of the E-referral system
(ERS) and all other digital applications to assist in the referral of patients
to hospital, including sending out relevant documentation to the patient.
Resolving problems which
relate to ERS. This includes changes to place of referral and dealing with
rejected referrals.
To make appointments,
bookings and admissions as required
To establish and maintain
filing and administrative systems so that written, or computer information is
easily accessible and secure.
To retrieve medical records
and assist the completion of medical/insurance records.
File patient records and
correspondence in patient medical records.
To receive incoming and
initiate outgoing telephone calls in order to facilitate timely and appropriate
communications with others, taking messages and dealing with appropriate
queries.
Job description
Job responsibilities
To provide an efficient
audio, copy typing and word processing service for GPs and health professionals
as required. This includes the typing of letters, reports, patient referrals,
minutes, memorandums, etc. in an accurate and timely manner.
Use of the E-referral system
(ERS) and all other digital applications to assist in the referral of patients
to hospital, including sending out relevant documentation to the patient.
Resolving problems which
relate to ERS. This includes changes to place of referral and dealing with
rejected referrals.
To make appointments,
bookings and admissions as required
To establish and maintain
filing and administrative systems so that written, or computer information is
easily accessible and secure.
To retrieve medical records
and assist the completion of medical/insurance records.
File patient records and
correspondence in patient medical records.
To receive incoming and
initiate outgoing telephone calls in order to facilitate timely and appropriate
communications with others, taking messages and dealing with appropriate
queries.
Person Specification
Qualifications
Essential
- GCSE or equivalent qualifications in Maths and English
- Word processing skills/typing skills at RSA II or III or equivalent.
Desirable
Experience
Essential
- Advanced level of MS Office Applications
- Experience of working in a Medical Secretary role
- Working knowledge of medical terminology
- Experience of dealing with highly sensitive and complex confidential information
Desirable
- Knowledge and experience in the use of the E-referral system (ERS)
Key Skills
Essential
- Touch typing at speed
- Word processing skills, including accurate proof reading
- Ability to communicate clearly with patients by phone
- Ability to manage a busy and varied workload
- Ability to work autonomously with the confidence to make
- decisions
- Ability to maintain a professional attitude in a pressurised environment
- Sensitivity and diplomacy in dealing with a wide range of people
Personal Attributes
Essential
- Able to work as part of a team
- Adaptable and flexible approach
- Polite and confident
Person Specification
Qualifications
Essential
- GCSE or equivalent qualifications in Maths and English
- Word processing skills/typing skills at RSA II or III or equivalent.
Desirable
Experience
Essential
- Advanced level of MS Office Applications
- Experience of working in a Medical Secretary role
- Working knowledge of medical terminology
- Experience of dealing with highly sensitive and complex confidential information
Desirable
- Knowledge and experience in the use of the E-referral system (ERS)
Key Skills
Essential
- Touch typing at speed
- Word processing skills, including accurate proof reading
- Ability to communicate clearly with patients by phone
- Ability to manage a busy and varied workload
- Ability to work autonomously with the confidence to make
- decisions
- Ability to maintain a professional attitude in a pressurised environment
- Sensitivity and diplomacy in dealing with a wide range of people
Personal Attributes
Essential
- Able to work as part of a team
- Adaptable and flexible approach
- Polite and confident
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.