Welcome Home Team Leader

Job description

Job responsibilities

Location:Hybrid flexible working between client homes in South Gloucestershire (successful appointees will be allocated an area of South Glos to cover), Southern Brooks offices (Patchway or Kingswood), home working and Southmead hospital.

About the Welcome Home Project

This new and exciting project seeks to provide short to medium support to people who have been discharged from hospital to stay well in their own homes. Support will be provided by a mixture of home support workers, volunteers and self-employed carers.

This service will deliver tailored home support care (wellbeing support, minor adjustments to the home environment, access to community activities, home technology support, etc) in clients homes in conjunction with Age UK South Gloucestershire. Clients will be referred by various hospital discharge pathways.

This key role works closely with the Project Manager, Welcome Home workers, Age UK Volunteer Coordinator and volunteers to provide the appropriate support in a timely manner. This is a varied role requiring multi-tasking skills and working under pressure.

Main purpose of job:

Provide leadership and support for Welcome Home workers, colleagues and volunteers in delivering home support.

Responsible for triaging referrals from hospital teams and clinical professionals.

Responsible for the day-to-day management of delegating each care case to the appropriate worker.

Work closely with the Volunteer Coordinator to allocate cases to the appropriate volunteer.

Deliver social care to own small caseload.

Line manage three community workers providing regular supervision.

Promote high standards of care.

Main duties

Day-to-day management

Triage referrals and delegate to appropriate care staff or volunteer.

Liaise with the allocated staff/volunteer member with the details of the case.

Ensure delivery of the first contact of care within 48 hours of the client returning home.

Ensure ongoing care delivery by close working with colleagues and monitoring clients feedback and satisfaction.

Line management

Recruit, interview and onboard three Welcome Home workers.

Ensure Welcome Home workers receive and complete necessary training.

Mentor Welcome Home workers with on the job training and guidance.

Conduct regular supervision and mentoring to Welcome Home workers.

Deliver social care to own small caseload. These include:

Carry out motivational interviewing and person-centred conversations with the clients to identify the activities/changes to help them stay well at home.

Co-produce action plans and facilitate follow-through.

Empower individuals to maximise the control they have over their lives.

Effectively manage and prioritise a caseload of individuals offering 6-8 sessions to each.

Support individuals to address barriers to services or maintaining independence.

Reduce social isolation and loneliness by encouraging clients to participate in social, faith and local community/leisure activities.

Accompany individuals to community groups, activities, and statutory services.

Supporting use of assistive technology (talking clock, remote wearable emergency alarm, etc)

Providing a checking service in person, over the phone and using technology.

Maintain records and databases in line with all operational procedures and data protection legislation.

Produce written reports of work and monitoring information as and when required.

Produce case studies to evidence the impact of the service on users.

General

Work closely and establish effective working relationships with other professionals (hospital discharge teams, occupational therapists & other professionals) to ensure joined up support to clients.

Work closely with the project manager to constantly improve the service to clients, acting on feedback.

Undertake other duties that may from time to time be reasonably required, e.g. attending community events, assisting with fundraising activities etc.

Comply with all policies and procedures and promote Equal Opportunities, Safeguarding and maintain GDPR compliance.

Attend training, team meetings, internaland external events as required.

Person Specification

Qualifications

Essential

• Knowledge of and experience in client-working techniques such as motivational interviewing and active listening. This includes strength-based, trauma-aware and person-centred approaches.

Experience

Essential

• Leadership, coaching and management of team members and/or teams.
• At least 2 years experience working with people with health and social needs, or community-based work using a person-centred approach.
• Motivational Interviewing and strengths-based assessment skills.
• An understanding of risk assessment and risk management.
• Ability to understand complex client needs and use a brokerage approach to meet these needs.
• Good understanding of health issues and the wider determinants of health and wellbeing
• Knowledge of brief interventions, behaviour change, motivational change.
• Experience of implementing policies and procedures.
• Knowledge of Equality and Diversity issues.

Desirable

• Experience of using databases to record client actions and interventions.
• Experience of working in a hospital or similar setting.
• Knowledge of social prescribing.

Job related skills

Essential

• Active safeguarding understanding and training in vulnerable adults.
• Partnership working - building relationships with, colleagues, stakeholders, and other organisations.
• Excellent organisational and time management skills to prioritise work, handle conflicting demands and meet tight deadlines.
• Good IT skills, experienced in the application and use of various software packages including MS Office packages and databases.
• Good listening, communication & problem solving skills.
• Ability to work as part of a team, as well as independently.
• Ability to carry out lone working.
• Ability to manage your own workload, identifying priorities for yourself, colleagues and the service.
• Having a creative and flexible approach to work.

Personal Skills & values

Essential

• Empathy and passion for supporting adults to live well in their own homes.
• Promotion of high quality care with a focus on clients independence & wellbeing.
• Commitment to reducing health inequalities.
• Flexible and adaptable outlook
• A practical approach to problem solving

Working conditions

Essential

• A driving licence and access to transport
• Occasional out of hours working to meet the clients needs.
• Enhanced DBS check required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southernbrooks Community Partnerships

Address

Coniston Community Centre

The Parade, Coniston Road

Patchway, Bristol

BS34 5LP

Employer's website

https://southernbrooks.org.uk/ (Opens in a new tab)