Job summary
St Margaret's Hospice Care has a fantastic opportunity for an Advice Line Clinical Nurse Specialist (ADL CNS) to join our team. This role is based at our Taunton Hospice.
You will join us on a full-time (37.5 hours), permanent basis and in return, you will receive a competitive salary of £38,645 - £46,535 per annum, depending on experience.
This role has a working pattern of 7.5-hour shifts, covering the service, 7 days per week on a rota system.
You will work within our advice line team focusing on our referral, triage process and advice line calls.
The role is predominantly telemedicine and will work closely with our central referral centre.
Main duties of the job
- Working with a team to respond to advice line queries, referrals and action as appropriate.
- Triaging new referrals, signposting appropriately based on the individual needs, and liaising with other services, internal and external.
- Supporting and advising patients, using specialist knowledge and skills in physical symptom control, social, emotional and spiritual care.
- Assess the appropriateness and urgency of referrals seeking further information and advice as appropriate managing expectation and giving clarity to outcome.
- Conducting home visits as required and feeding back to the community CNS team.
About us
Be part of a welcoming, community minded charity. Our mission is to provide excellent specialist palliative care for patients and support to their families. Everyone here contributes and has a part to play towards our goal. If you speak to any of our staff or volunteers, they will tell you how the patient is at the heart of everything they do. So, if you're looking for a role where you can really make a difference, we could be a perfect match.
Holiday entitlement
- 33 days holiday including bank holidays rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time)
- Recognise continuous service for clinical staff paid at band 5+ who join directly from the NHS or another hospice
- Ability to buy and sell annual leave
Pension scheme
- NHS employees eligible to continue with their NHS pension scheme*
- Non-NHS employees will receive 5.5% employer and 5% employee contribution.
Award-winning Employee Assistance Programme for you and your family offering:
- Vitality & wellbeing health portal for non-emergency care
- Unlimited access to 24/7 online GP Consultations as well as Expert Case Management
- Confidential and free 24-hour Employee Assistance
- Counselling and support
- Legal, financial, and medical information and advice
And more
- Life assurance cover
- Health Cash Plans
- Blue Light Discount Card
- Enhanced parental leave*
- Excellent learning and development opportunities
- Free on-site parking in Yeovil and Taunton
- Volunteering and fundraising opportunities
*Eligibility criteria applies
Job description
Job responsibilities
-
Work within our Central Referral Centre (CRC) on site, in Taunton, managing
enquiries from Patients and Health Care professionals to our Advice Line, triaging
referrals and responding as appropriate.
- Shift
patterns are 8:00 am to 6:00 pm and 2:00 pm to 10:00 pm, supporting a 7 day service.
- Effectively identifying the needs of patients and those close to them by assessing, planning and implementing care within a holistic
model, both remotely and face to face is essential to .
- Supporting and advising patients, using specialist knowledge and
skills in physical symptom control, social, emotional and spiritual care.
- Working with methods of quality improvement in order to ensure change is safe, well led and responsive.
- Working collaboratively with the hospice multidisciplinary and
external teams to provide care, support and direction.
- Providing
advice, support and education to other health care professionals, where
appropriate, as part of a multi professional approach.
- Supporting all aspects of the clinical referral process,
triaging each referral and identifying response and needs based on assessment
skills.
- If
a home visit is required, based on need, conducting visits and feeding back to the community CNS team.
- Assessing the
appropriateness and urgency of referrals, seeking further information as appropriate, managing expectations and giving clarity to outcomes.
- Liaising
with other teams within St Margaret's hospice care, following triage and assessment
process.
- Managing advice line calls and acting as the first line of support
and advice.
Job description
Job responsibilities
-
Work within our Central Referral Centre (CRC) on site, in Taunton, managing
enquiries from Patients and Health Care professionals to our Advice Line, triaging
referrals and responding as appropriate.
- Shift
patterns are 8:00 am to 6:00 pm and 2:00 pm to 10:00 pm, supporting a 7 day service.
- Effectively identifying the needs of patients and those close to them by assessing, planning and implementing care within a holistic
model, both remotely and face to face is essential to .
- Supporting and advising patients, using specialist knowledge and
skills in physical symptom control, social, emotional and spiritual care.
- Working with methods of quality improvement in order to ensure change is safe, well led and responsive.
- Working collaboratively with the hospice multidisciplinary and
external teams to provide care, support and direction.
- Providing
advice, support and education to other health care professionals, where
appropriate, as part of a multi professional approach.
- Supporting all aspects of the clinical referral process,
triaging each referral and identifying response and needs based on assessment
skills.
- If
a home visit is required, based on need, conducting visits and feeding back to the community CNS team.
- Assessing the
appropriateness and urgency of referrals, seeking further information as appropriate, managing expectations and giving clarity to outcomes.
- Liaising
with other teams within St Margaret's hospice care, following triage and assessment
process.
- Managing advice line calls and acting as the first line of support
and advice.
Person Specification
Education and Qualifications
Essential
- Registered Nurse (NMC register)
- RN1 Degree level or equivalent study in related subject, such as acute oncology, palliative care, chronic conditions management (or willing to work towards).
- Recognised teaching qualification or prepared to work towards.
- Experience in telemedicine/triage
- Commitment to continuing education and professional development
- Post qualification to degree level with a willingness to work to master's level
- Independent prescriber or willingness to undertake & practice
- Experience in working to a high standard of Palliative & EOL care supported by post registration certificate (or willingness to work towards)
- Hold current drivers licence as the role requires undertaking home visits
Desirable
- Non-medical prescribing qualification
- Advanced Communication skills including negotiation and diplomacy skills
- Physical assessment and clinical reasoning (PACR)
- Managing Qualification
- Post grad Community Specialist qualification
- Project management and quality initiative experience
Self Awareness
Essential
- Recognises own limitations.
- Ability to work flexibly and respond to changing or conflicting priorities.
- Effectively manages multiple tasks and priorities
- Ability to meet deadlines
- Work within a framework of resilience
Working with others
Essential
- Calm and objective.
- Is assertive not aggressive
- Treats confidential information sensitively and in line with policy
- Positive role model to the team and service.
- Excellent interpersonal skills and communication skills, the ability to relate to a diverse range of people.
Outcome and Results
Essential
- Ability to work autonomously
- Managing time, work commitments and priorities.
- Recognises and understands own roles and responsibilities
- Able to prioritise and respond appropriately.
- Shares and communicates information
Leading in your area
Essential
- Relevant post-registration experience in cancer, palliative care or relevant speciality.
- In-depth specialist experience in care of patients with complex needs.
- Experience of mentorship and teaching
- Computer literate, able to use word documents, database and e-mail communication.
Person Specification
Education and Qualifications
Essential
- Registered Nurse (NMC register)
- RN1 Degree level or equivalent study in related subject, such as acute oncology, palliative care, chronic conditions management (or willing to work towards).
- Recognised teaching qualification or prepared to work towards.
- Experience in telemedicine/triage
- Commitment to continuing education and professional development
- Post qualification to degree level with a willingness to work to master's level
- Independent prescriber or willingness to undertake & practice
- Experience in working to a high standard of Palliative & EOL care supported by post registration certificate (or willingness to work towards)
- Hold current drivers licence as the role requires undertaking home visits
Desirable
- Non-medical prescribing qualification
- Advanced Communication skills including negotiation and diplomacy skills
- Physical assessment and clinical reasoning (PACR)
- Managing Qualification
- Post grad Community Specialist qualification
- Project management and quality initiative experience
Self Awareness
Essential
- Recognises own limitations.
- Ability to work flexibly and respond to changing or conflicting priorities.
- Effectively manages multiple tasks and priorities
- Ability to meet deadlines
- Work within a framework of resilience
Working with others
Essential
- Calm and objective.
- Is assertive not aggressive
- Treats confidential information sensitively and in line with policy
- Positive role model to the team and service.
- Excellent interpersonal skills and communication skills, the ability to relate to a diverse range of people.
Outcome and Results
Essential
- Ability to work autonomously
- Managing time, work commitments and priorities.
- Recognises and understands own roles and responsibilities
- Able to prioritise and respond appropriately.
- Shares and communicates information
Leading in your area
Essential
- Relevant post-registration experience in cancer, palliative care or relevant speciality.
- In-depth specialist experience in care of patients with complex needs.
- Experience of mentorship and teaching
- Computer literate, able to use word documents, database and e-mail communication.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
