Call Handler

Job summary

The role will involve , takings calls & booking patients into our system.

The requirements are, clear communication skills, to be flexible in your approach and work as part of a team.

Full Induction and training will be provided.

Main duties of the job

Wigan GP Alliance requires flexible local call handlers. The role is to cover the different streams of calls we receive and cover our increased demand.

This will be within our Call Centre operating hours, which are Monday to Friday 08:00 - 20:00 & Saturdays & Sundays 8 am-4 pm. We offer shift patterns 8 am -2 pm and 2pm to 8pm & Saturday & Sunday 8 am -4 pm. Overtime is available.

The role involves taking calls from residents of Wigan and Leigh, that wish to have a medical appointment. We provide patients with bookable appointments or signpost to other services if required.

Experience is preferred but full training will be provided,the hours we are looking to recruit for:-

Monday - 08:00 14:00

Friday 14:00 20:00

Alternative Saturdays 08:00 16:00

Job Types: Part-time, Fixed term contract, Temp to perm

Contract length: 12 months

Pay: £11.44 per hour

Expected hours: 10 20 per week

Benefits:

• Company pension
• Free flu jabs
• Free parking
• On-site parking
• Store discount

Schedule:

• Monday to Friday & weekends
• Overtime
• Weekend availability
• Weekends only

Ability to commute/relocate:

• Wigan, WN3 6PR: reliably commute or plan to relocate before starting work (required)

About us

Wigan GP Alliance is a well-established Primary Care provider within the Borough of Wigan and Leigh, established in 2015 to respond to the Prime Ministers Challenge Fund. The Alliance has grown to deliver its core services and extended its delivery to provide many more services and additional support for the whole Borough.

We provide services across the whole Borough to a number of fixed locations.