Primary Care 24

Medical Receptionist

Information:

This job is now closed

Job summary

Are you an experienced Receptionist or Administrator looking to work in a fun and fast-paced environment?

Are available for the next 4 months and able to commute to Netherton, 15 Sefton Road or Litherland Medical Practices?

Are you able to demonstrate excellent communication skills with a wide variety of people?

Main duties of the job

An exciting interim opportunity has arisen to join Primary Care 24 (PC24) as a Medical Receptionist. You will be working as part of the wider operational team to provide the front-of-house service, including welcoming patients and visitors, understanding and interpreting patients needs, and resolving queries where possible.

About us

Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1994, delivering NHS contracts exclusively. We follow agenda for change and offer an NHS Pension.

The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.

Details

Date posted

27 November 2023

Pay scheme

Other

Salary

£10.90 an hour

Contract

Fixed term

Duration

4 months

Working pattern

Full-time, Part-time

Reference number

B0368-23-0052

Job locations

Doctors Surgery

15 Sefton Road

Litherland

Liverpool

L21 9HA


Litherland Town Hall

Sefton Road

Litherland

Liverpool

L21 9HB


Netherton Practice

Thornton Health Centre, Brelands Road

Liverpool

Merseyside

L23 1TQ


Job description

Job responsibilities

Provide excellent customer service to patients and other healthcare professionals when communicating with patients. Answer all incoming phone calls, diverting them as appropriate and/or taking and passing on messages in a timely manner.

Support and assist clinicians in the provision of safe, caring and effective services.

Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary.

Book/cancel/rearrange patient appointments via the clinical system, maintain the appointment system and set up associated templates where required.

Register new patients, review medical records, input and summarise medical history.

Ensure up to date patient information is recorded, adding Read codes where appropriate

We recommend that prospective candidates read around the subject and have a basic understanding of the service provided by Primary Care 24, and the geographical footprint it operates within prior to applying for the role.

The post holder is required to have excellent verbal and written communication, organisation and customer service skills, and the ability to work as part of a team and independently. A high level of computer literacy and attention to detail is also required.

About you

Literacy and numeracy skills at GCSE level C or equivalent

Ability to work flexibly across the week

Possess excellent communication skills

Patient-focused and professional at all times

Able to problem solve and think clearly in pressured situations

Good IT skills including the use of Microsoft packages

Experience of working to policies and procedures

Experience of using EMIS (desirable)

Experience of working in a healthcare environment (desirable)

Whats on offer?

Part Time or Full Time Hours

Fixed Term Contract until March 2024

£10.90ph

Job description

Job responsibilities

Provide excellent customer service to patients and other healthcare professionals when communicating with patients. Answer all incoming phone calls, diverting them as appropriate and/or taking and passing on messages in a timely manner.

Support and assist clinicians in the provision of safe, caring and effective services.

Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary.

Book/cancel/rearrange patient appointments via the clinical system, maintain the appointment system and set up associated templates where required.

Register new patients, review medical records, input and summarise medical history.

Ensure up to date patient information is recorded, adding Read codes where appropriate

We recommend that prospective candidates read around the subject and have a basic understanding of the service provided by Primary Care 24, and the geographical footprint it operates within prior to applying for the role.

The post holder is required to have excellent verbal and written communication, organisation and customer service skills, and the ability to work as part of a team and independently. A high level of computer literacy and attention to detail is also required.

About you

Literacy and numeracy skills at GCSE level C or equivalent

Ability to work flexibly across the week

Possess excellent communication skills

Patient-focused and professional at all times

Able to problem solve and think clearly in pressured situations

Good IT skills including the use of Microsoft packages

Experience of working to policies and procedures

Experience of using EMIS (desirable)

Experience of working in a healthcare environment (desirable)

Whats on offer?

Part Time or Full Time Hours

Fixed Term Contract until March 2024

£10.90ph

Person Specification

Qualifications

Essential

  • Literacy and numeracy skills at GCSE level C or equivalent

Experience

Essential

  • 1 year reception experience

Desirable

  • EMIS
Person Specification

Qualifications

Essential

  • Literacy and numeracy skills at GCSE level C or equivalent

Experience

Essential

  • 1 year reception experience

Desirable

  • EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care 24

Address

Doctors Surgery

15 Sefton Road

Litherland

Liverpool

L21 9HA


Employer's website

https://primarycare24.org.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care 24

Address

Doctors Surgery

15 Sefton Road

Litherland

Liverpool

L21 9HA


Employer's website

https://primarycare24.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Manager

Frank Peacock

frank.peacock@pc24recruitment.co.uk

Details

Date posted

27 November 2023

Pay scheme

Other

Salary

£10.90 an hour

Contract

Fixed term

Duration

4 months

Working pattern

Full-time, Part-time

Reference number

B0368-23-0052

Job locations

Doctors Surgery

15 Sefton Road

Litherland

Liverpool

L21 9HA


Litherland Town Hall

Sefton Road

Litherland

Liverpool

L21 9HB


Netherton Practice

Thornton Health Centre, Brelands Road

Liverpool

Merseyside

L23 1TQ


Privacy notice

Primary Care 24's privacy notice (opens in a new tab)