Job summary
RHA has an exciting
opportunity for an experienced and driven individual to join our organisation
to support our local primary care networks and take on the role of Business Support
Officer.
The
post holder will be a key member of the team and the role will include
supporting our member practices to deliver the strategic and operational
aims of the PCN.
The
post-holder will be expected to develop and establish strong collaborative
relationships with practices and all stakeholders. Internally these include,
practice members of the PCN and RHA and, externally, the CCG, and most
importantly, the PCN patients.
As
the role of Primary Care Networks, within the NHS, develops it is envisaged
that the demands and requirements of the post will increase over time.
The job description and
person specification are an outline of the tasks, responsibilities and outcomes
required of the role. The job holder will carry out any other duties as may
reasonably be required by the Clinical Director. The following areas of responsibility
are an indication of the role but could be subject to change as the impact of
primary care commissioning emerges.
Main duties of the job
To play a pivotal role in the delivery of high-quality
primary health care within the Primary Care Network (PCN).
Support the PCN Clinical Director and the member
practices to ensure the smooth running of the PCN.
To support the day-to-day management of the
PCN.
To
support the production of performance and quality reports within the PCN and
other Network initiatives, liaising with other stakeholders as required.
About us
Rochdale Health Alliance (RHA) was established in 2016, by GP practices from across the Rochdale Borough.
Our Vision:
To work collaboratively with members, partners, and stakeholders to improve care and health outcomes for patients
To sustain the future of local Primary Care Practices
To be representative and supportive of all practices and lead the design and delivery of new ways of working - Ensuring local GP services are at the heart of the integrated system.
We have 31 member practices across Heywood, Middleton and Rochdale and have a dedicated team on hand to support practice needs. Our dedicated team has expertise that can provide support and expertise in finance, HR, communications, project management and strategy, and our aim is to ensure we share our knowledge to help our members improve their resources.
Job description
Job responsibilities
Key Responsibilities and Duties:
First point of contact for PCN Practice Managers
regarding delivery of PCN projects/schemes.
Co-ordinate the delivery of enhanced services
and other service submissions on behalf of the PCN.
Support the induction of new PCN staff.
Management and administrative support of monthly
meetings, including organising and taking minutes.
Management/Co-ordination of the ARRS Rota for
PCN staff
Recording and management of holiday and sickness
of PCN staff.
Provide
project management support for new and existing opportunities.
Finance:
To monitor and check the accuracy of submissions
for Enhanced Services on behalf of the PCN and ensure that all claims are
submitted on a monthly and quarterly basis and payment made and received.
Liaise
with the RHA Finance team to monitor PCN expenditure and identifying
significant deviations from plan.
Organisational:
To oversee the administration of PCN.
Support the PCN Clinical Director to develop
strategic and operational planning processes to support the PCNs
objectives.
Support
PCN Clinical Director with writing business and development plans as required.
Job description
Job responsibilities
Key Responsibilities and Duties:
First point of contact for PCN Practice Managers
regarding delivery of PCN projects/schemes.
Co-ordinate the delivery of enhanced services
and other service submissions on behalf of the PCN.
Support the induction of new PCN staff.
Management and administrative support of monthly
meetings, including organising and taking minutes.
Management/Co-ordination of the ARRS Rota for
PCN staff
Recording and management of holiday and sickness
of PCN staff.
Provide
project management support for new and existing opportunities.
Finance:
To monitor and check the accuracy of submissions
for Enhanced Services on behalf of the PCN and ensure that all claims are
submitted on a monthly and quarterly basis and payment made and received.
Liaise
with the RHA Finance team to monitor PCN expenditure and identifying
significant deviations from plan.
Organisational:
To oversee the administration of PCN.
Support the PCN Clinical Director to develop
strategic and operational planning processes to support the PCNs
objectives.
Support
PCN Clinical Director with writing business and development plans as required.
Person Specification
Qualifications
Essential
- Degree or equivalent level education OR ability to
- demonstrate competency at
- this level
Desirable
- Project
- Management
- Certificate (Quality Service Improvement and Redesign
- (QSIR) or Prince 2)
Skills ability and knowledge
Essential
- Significant and demonstrable knowledge and understanding of PCN networks and their priorities.
- Exceptional organisation and administrative skills.
- Word processing skills.
- Knowledge of Microsoft Office Software / Outlook / PowerPoint and Excel
Desirable
- A general understanding of the NHS and the way it works both locally and nationally.
- Understanding of social care.
- Clinical systems experience.
- Experience in business planning.
Experience
Essential
- Demonstrable experience of general practice and primary care.
- Demonstrable experience in successfully supporting delivery
- of new initiatives.
- Knowledge of budget management.
- Experience of developing and managing relationships with a variety
- of clients, stakeholders.
Desirable
- Significant and demonstrable management experience in the NHS.
- Experience of increasing participation in an initiative through communication and engagement.
- Local knowledge.
Person Specification
Qualifications
Essential
- Degree or equivalent level education OR ability to
- demonstrate competency at
- this level
Desirable
- Project
- Management
- Certificate (Quality Service Improvement and Redesign
- (QSIR) or Prince 2)
Skills ability and knowledge
Essential
- Significant and demonstrable knowledge and understanding of PCN networks and their priorities.
- Exceptional organisation and administrative skills.
- Word processing skills.
- Knowledge of Microsoft Office Software / Outlook / PowerPoint and Excel
Desirable
- A general understanding of the NHS and the way it works both locally and nationally.
- Understanding of social care.
- Clinical systems experience.
- Experience in business planning.
Experience
Essential
- Demonstrable experience of general practice and primary care.
- Demonstrable experience in successfully supporting delivery
- of new initiatives.
- Knowledge of budget management.
- Experience of developing and managing relationships with a variety
- of clients, stakeholders.
Desirable
- Significant and demonstrable management experience in the NHS.
- Experience of increasing participation in an initiative through communication and engagement.
- Local knowledge.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
