Social Prescribing Link Worker Heywood PCN
This job is now closed
Job summary
The GP Led Primary Care Networks within Heywood, Middleton and Rochdale focus on the population profile and the community needs. These networks comprise of a range of clinical and non-clinical roles working closely and in collaboration with the wider community assets and support networks. The Social Prescribing Link Worker is pivotal to supporting people through connection to and engagement with bespoke activities in relation to improving health and well-being, resulting in achievement of personalised goals and self-care.
Main duties of the job
Social prescribing empowers people to take control of their health and wellbeing through referral to non-medical link workers who give time,focus on what matters tome and take a holistic approach, connecting people to community groups and statutory services for practical and emotional support .Link workers, working collaboratively with all local partners, support existing groups to be accessible and sustainable and help people to start new community groups.
About us
Rochdale Health Alliance is a GP federation, which is a group of general practices forming an organisational entity and working together, within the local health economy and share responsibility for the delivery of high quality, NHS patient-focussed services for its communities.
GP practices across the Rochdale borough, who have historically worked independently, have come together to work in a federated model to improve healthcare across the Heywood, Middleton and Rochdale (HMR) neighbourhoods.
Rochdale Health Alliance (RHA) was established in 2016, by GP practices from across the Rochdale Borough, to streamline the way in which services are delivered and to contribute to the development of the wider health and social care provision across the Borough.
Retaining their own identity and autonomy, general practitioner (GP) practices will work together and support community and hospital services, including the public and voluntary sector, to ensure healthcare is coordinated for the residents of the Rochdale borough.
Details
Date posted
21 June 2024
Pay scheme
Other
Salary
£29,054.70 a year
Contract
Fixed term
Duration
1 years
Working pattern
Full-time
Reference number
B0363-24-0018
Job locations
The Old Post Office
No 2 The Esplanade
Rochdale
Greater Manchester
OL16 1AE
Job description
Job responsibilities
CORE DUTIES AND RESPONSIBILITIES:
The non-exclusive list of duties and responsibilities, which follows, represents the broad range of tasks, which may be required to be undertaken either routinely or periodically.
Social Prescribing Referral Management
Act as the central point for the referral within the Primary Care Network managing the coordination and connection of people to the local community statutory and voluntary assets
Working autonomously take referrals from a wide range of agencies, working with GP practices within primary care networks, pharmacies, multi-disciplinary teams, hospital discharge teams, allied health professionals, fire service, police, job centres, social care services, housing associations, and voluntary, community and social enterprise (VCSE) organisations
Triage and oversee the referral process to ensure the individual receives the most appropriate level of personalised support to meet their needs. This may be with the Social Prescribing Link Worker, or may be more suitably placed with partners e.g. Community Connectors, Health Trainers
Establish relationships with referred people to determine personalised support to individuals, family and carers in pursuit of holistic independent control of choice and support of what matters to me
Utilising the Our Rochdale Directory of Services, together with community and voluntary service networks and build on whats already available to create a map or menu of community groups and assets
Build a robust relationship and pathways with the statutory services and community groups to ensure effective connection of individuals, family and carers
Communication
Promoting social prescribing, its role in self-management, and the wider determinants of health such as housing, finance management and employment.
Build relationships with key staff in GP practices within the local Primary Care Network (PCN), attending relevant meetings, becoming part of the wider network team, giving information and feedback on social prescribing.
Be proactive in developing strong links with all local agencies to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals.
Work in partnership with all local agencies to raise awareness of social prescribing and how partnership working can reduce pressure on statutory services, improve health outcomes and enable a holistic approach to care.
Provide referral agencies with regular updates about social prescribing, including training for their staff and how to access information to encourage appropriate referrals.
Service Quality
Seek regular feedback about the quality of service and impact of social prescribingon referral agencies.
Be proactive in encouraging self-referrals and connecting with all local communities particularly the hard to reach groups
Meet people on a one-to-one basis, making home visits where appropriate within organisations policies and procedures.
Build trust with the person, providing non-judgemental support, respecting diversity and lifestyle choices. Work from a strength-based approach focusing on a persons assets.
Be a friendly source of information about wellbeing and prevention approaches.
Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
Work with the person, their families and carers and consider how they can all be supported through social prescribing.
Help people maintain or regain independence through connecting to resources that support living skills, adaptations, enablement approaches and simple safeguards.
Work with individuals to co-produce a simple personalised support plan based on the persons priorities, interests, values and motivations including what they can expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing.
Conduct reviews of the plan at set intervals to determine the impact of social prescribing
Where appropriate, physically introduce people to community groups, activities and statutory services, ensuring they are comfortable. Follow up to ensure they are happy, able to engage, included and receiving good support.
Ensure that local community groups and voluntary organisations being referred to have basic procedures in place for ensuring that vulnerable individuals are safe and, where there are safeguarding concerns, work with all partners to deal appropriately with issues. Support local groups to act in accordance with information governance policies and procedures, ensuring compliance with the Data Protection Act.
Service Impact
Work with the network lead; employer and local partners to identify unmet needs within the community and gaps in community provision.
Work sensitively with people, their families and carers to capture key information, enabling tracking of the impact of social prescribing on their health and wellbeing.
Encourage people, their families and carers to provide feedback and to share their stories about the impact of social prescribing on their lives.
Support referral agencies to provide appropriate information about the person they are referring. Use the case management system to track the persons progress. Provide appropriate feedback to referral agencies about the people they referred.
Work closely with GP practices within the PCN to ensure that social prescribing referral codes are inputted to EMIS and that the persons use of the NHS can be tracked, adhering to data protection legislation and data sharing agreements between GP Practices.
Professional Development
Work with your line manager to undertake mandatory training and continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities.
Participate in role development programmes delivered and coordinated by the Primary Care Academy
Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
Work with your line manager to access regular clinical supervision, to enable you to deal effectively with the difficult issues that people present.
Job description
Job responsibilities
CORE DUTIES AND RESPONSIBILITIES:
The non-exclusive list of duties and responsibilities, which follows, represents the broad range of tasks, which may be required to be undertaken either routinely or periodically.
Social Prescribing Referral Management
Act as the central point for the referral within the Primary Care Network managing the coordination and connection of people to the local community statutory and voluntary assets
Working autonomously take referrals from a wide range of agencies, working with GP practices within primary care networks, pharmacies, multi-disciplinary teams, hospital discharge teams, allied health professionals, fire service, police, job centres, social care services, housing associations, and voluntary, community and social enterprise (VCSE) organisations
Triage and oversee the referral process to ensure the individual receives the most appropriate level of personalised support to meet their needs. This may be with the Social Prescribing Link Worker, or may be more suitably placed with partners e.g. Community Connectors, Health Trainers
Establish relationships with referred people to determine personalised support to individuals, family and carers in pursuit of holistic independent control of choice and support of what matters to me
Utilising the Our Rochdale Directory of Services, together with community and voluntary service networks and build on whats already available to create a map or menu of community groups and assets
Build a robust relationship and pathways with the statutory services and community groups to ensure effective connection of individuals, family and carers
Communication
Promoting social prescribing, its role in self-management, and the wider determinants of health such as housing, finance management and employment.
Build relationships with key staff in GP practices within the local Primary Care Network (PCN), attending relevant meetings, becoming part of the wider network team, giving information and feedback on social prescribing.
Be proactive in developing strong links with all local agencies to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals.
Work in partnership with all local agencies to raise awareness of social prescribing and how partnership working can reduce pressure on statutory services, improve health outcomes and enable a holistic approach to care.
Provide referral agencies with regular updates about social prescribing, including training for their staff and how to access information to encourage appropriate referrals.
Service Quality
Seek regular feedback about the quality of service and impact of social prescribingon referral agencies.
Be proactive in encouraging self-referrals and connecting with all local communities particularly the hard to reach groups
Meet people on a one-to-one basis, making home visits where appropriate within organisations policies and procedures.
Build trust with the person, providing non-judgemental support, respecting diversity and lifestyle choices. Work from a strength-based approach focusing on a persons assets.
Be a friendly source of information about wellbeing and prevention approaches.
Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
Work with the person, their families and carers and consider how they can all be supported through social prescribing.
Help people maintain or regain independence through connecting to resources that support living skills, adaptations, enablement approaches and simple safeguards.
Work with individuals to co-produce a simple personalised support plan based on the persons priorities, interests, values and motivations including what they can expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing.
Conduct reviews of the plan at set intervals to determine the impact of social prescribing
Where appropriate, physically introduce people to community groups, activities and statutory services, ensuring they are comfortable. Follow up to ensure they are happy, able to engage, included and receiving good support.
Ensure that local community groups and voluntary organisations being referred to have basic procedures in place for ensuring that vulnerable individuals are safe and, where there are safeguarding concerns, work with all partners to deal appropriately with issues. Support local groups to act in accordance with information governance policies and procedures, ensuring compliance with the Data Protection Act.
Service Impact
Work with the network lead; employer and local partners to identify unmet needs within the community and gaps in community provision.
Work sensitively with people, their families and carers to capture key information, enabling tracking of the impact of social prescribing on their health and wellbeing.
Encourage people, their families and carers to provide feedback and to share their stories about the impact of social prescribing on their lives.
Support referral agencies to provide appropriate information about the person they are referring. Use the case management system to track the persons progress. Provide appropriate feedback to referral agencies about the people they referred.
Work closely with GP practices within the PCN to ensure that social prescribing referral codes are inputted to EMIS and that the persons use of the NHS can be tracked, adhering to data protection legislation and data sharing agreements between GP Practices.
Professional Development
Work with your line manager to undertake mandatory training and continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities.
Participate in role development programmes delivered and coordinated by the Primary Care Academy
Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
Work with your line manager to access regular clinical supervision, to enable you to deal effectively with the difficult issues that people present.
Person Specification
Qualifications
Essential
- NVQ Level 3, Advanced level or equivalent qualifications or working towards.
- Demonstable commitment to professional and personal development.
- Training in motivational coaching and interviewing or equivalent experience.
Experience
Essential
- At least 2 years experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work).
- At least 2 years experience of supporting people, their families and carers in a related role (Including unpaid work).
- Experience of working with volunteers and small community groups either in a paid unpaid or informal capacity.
- Experience of partnership/collaborative working and of building relationships across a variety of organisations.
Desirable
- Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity.
- Experience of using clinical systems such as EMIS.
- Experience of data collection and providing monitoring information to assess the impact of services.
Skills
Essential
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities.
- Knowledge of community development approaches.
- Knowledge of IT Systems, including ability to use word processing skills, emails and the internet to create simple plans and reports.
- Knowledge of motivational coaching and interview skills.
- Knowledge of statutory, voluntary and community services in the locality.
Desirable
- Knowledge of the personalised care approach.
Personal Qualities
Essential
- Ability to listen, empathise with people and provide person-centered support in a non-judgemental way.
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
- Commitment to reducing health inequalities and proactively working to reach people from all communities.
- Able to support people in a way that inspires trust and confidence, motivating others to reach their potential.
- Ability to communicate effectively, both verbally and in writing. With people, their families, carers, community groups, partner agencies and stakeholders.
- Ability to identify risk and assess/manage risk when working with individuals.
- Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role- E.G. when there is a mental health need requiring a qualified practitioner.
- Able to work from an asset based approach, building on existing community and personal assets.
- Ability to work from an asset based approach, building an existing community and personal assets.
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
- Commitment to collaborative working with all local agencies able to work with others to reduce hierarchies and find creative solutions to community issues.
- Demonstrates personal accountability, emotional resilience and works well under pressure.
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
- High level of written and oral communication skills.
- Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
Person Specification
Qualifications
Essential
- NVQ Level 3, Advanced level or equivalent qualifications or working towards.
- Demonstable commitment to professional and personal development.
- Training in motivational coaching and interviewing or equivalent experience.
Experience
Essential
- At least 2 years experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work).
- At least 2 years experience of supporting people, their families and carers in a related role (Including unpaid work).
- Experience of working with volunteers and small community groups either in a paid unpaid or informal capacity.
- Experience of partnership/collaborative working and of building relationships across a variety of organisations.
Desirable
- Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity.
- Experience of using clinical systems such as EMIS.
- Experience of data collection and providing monitoring information to assess the impact of services.
Skills
Essential
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities.
- Knowledge of community development approaches.
- Knowledge of IT Systems, including ability to use word processing skills, emails and the internet to create simple plans and reports.
- Knowledge of motivational coaching and interview skills.
- Knowledge of statutory, voluntary and community services in the locality.
Desirable
- Knowledge of the personalised care approach.
Personal Qualities
Essential
- Ability to listen, empathise with people and provide person-centered support in a non-judgemental way.
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
- Commitment to reducing health inequalities and proactively working to reach people from all communities.
- Able to support people in a way that inspires trust and confidence, motivating others to reach their potential.
- Ability to communicate effectively, both verbally and in writing. With people, their families, carers, community groups, partner agencies and stakeholders.
- Ability to identify risk and assess/manage risk when working with individuals.
- Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role- E.G. when there is a mental health need requiring a qualified practitioner.
- Able to work from an asset based approach, building on existing community and personal assets.
- Ability to work from an asset based approach, building an existing community and personal assets.
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
- Commitment to collaborative working with all local agencies able to work with others to reduce hierarchies and find creative solutions to community issues.
- Demonstrates personal accountability, emotional resilience and works well under pressure.
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
- High level of written and oral communication skills.
- Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Rochdale Health Alliance
Address
The Old Post Office
No 2 The Esplanade
Rochdale
Greater Manchester
OL16 1AE
Employer's website
Employer details
Employer name
Rochdale Health Alliance
Address
The Old Post Office
No 2 The Esplanade
Rochdale
Greater Manchester
OL16 1AE
Employer's website
Employer contact details
For questions about the job, contact:
Details
Date posted
21 June 2024
Pay scheme
Other
Salary
£29,054.70 a year
Contract
Fixed term
Duration
1 years
Working pattern
Full-time
Reference number
B0363-24-0018
Job locations
The Old Post Office
No 2 The Esplanade
Rochdale
Greater Manchester
OL16 1AE
Supporting documents
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