Assistant Practice Manager/GP Assistant

Job description

Job responsibilities

Production of Performance and Quality Information

To work within reception.

Clinical coding from hospital letters.

To be aware of national, local and practice quality standards for chronic disease management.

To Maintain and recall patients from registers.

To provide support to clinical sub-groups in correctly identifying and targeting patients for assessment and treatment.

To ensure staff are aware of the importance of maintaining disease registers and assist in the validation process.

To provide advice and support for clinical sub-groups and to produce regular reports on the progress of these groups in achieving their targets.

To assist in the production of information for clinical audit as requested by the clinical sub-groups.

Data quality

To work with the ICO to validate patient information, performing regular checks and quality audits.

To be responsible for mapping patient information flows.

To provide support and training for current and new staff ensuring that data quality guidelines are understood and adhered to.

o Practice administrator for clinical system

To ensure the clinical integrity of the system working with the ICO to implement their guidance.

To oversee the security and validation processes for the clinical system.

To provide advice and guidance to the practice in the change to becoming paper light.

To provide support advice and training for current and new practice staff in the use of the clinical system

Practice co-ordinator for IT hardware

To maintain an equipment log ensuring that ICO and practice owned equipment is readily identifiable.

To provide support and training for current and new staff in resolving simple problem with PCs and printers.

To liaise with GM IT support department to resolve other hardware and software issues.

Deputise for the practice manager in the practice managers absence.

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Person Specification

Experience

Essential

• Experience working with the public.
• Experience at dealing with complaints from customers/patients.
• Driving or delivering change within a business.

Desirable

• Experience working in a healthcare setting.
• Experience of working in Primary Care.
• Some leadership experience (worked in and managed a team).
• Health and Safety Management.
• Hr Experience.

Qualifications

Essential

• GCSEs at grade C or equivalent (or 4-9), including English and Maths.
• Training in administration/clerical duties at NVQ level or above.
• NVQ Level 2/3 in Customer Services or Health Care or related discipline.

Desirable

• Higher qualifications in Business/Primary Care Management.
• Any other relevant qualification such as ILM, CMI etc.

Knowledge/Skills

Essential

• Strong IT Skill.
• Clinical Coding.
• Quality and Outcomes Framework.
• Understanding of how to work effectively in a fast-paced environment.
• Delegations Skills.
• Problem solving.
• Ability and skill to lead and motivate a team, creating a positive environment.
• Excellent communications skills across all forms of media to include:
• -Telephone
• -Email
• -In person

Desirable

• EMIS user, Docman, Pathology, Patches.
• Proven Leadership skill.
• Prioritisation and Planning.

Qualities/Attributes

Essential

• Personable and Approachable.
• Uses own initiative.
• Self-Motivated and able to work with minimal direction.
• Ability to work effectively under pressure.
• Sensitive and empathetic.
• Hardworking and Reliable.
• Resourceful with the ability to think outside the box.

Other

Essential

• Ability to work flexibly including weekends/ evenings when necessary.
• Willingness to undertake assessment and complete further training or qualifications.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rochdale Health Alliance

Address

Hopwood Medical Centre

Walton Street

Heywood

Lancashire

OL10 2BS

Employer's website

https://rochdalehealthalliance.co.uk/ (Opens in a new tab)