Job summary
RHA has an exciting opportunity for an experienced and driven individual to join our organisation to support our local primary care networks and take on the role of Primary Care Network Business Support Officer.
The Post Holder will be a key member of the team and the role will include supporting our member practices to deliver the strategic and operational aims of the PCN.
Main duties of the job
The post holder will be expected to develop and establish strong collaborative relationships with practices and all stakeholders. Internally these include, practice members of the PCN, RHA and, externally, the CCG, and most importantly, the PCN Patients.
As the role of Primary Care Networks, within the NHS, develops it is envisaged that the demands and requirements of the post will increase over time.
Job Summary:
- To play a pivotal role in the delivery of high-quality primary health care within the PCN.
- Support the PCN Clinical Director, DTL and the member practices to ensure the smooth running of the PCN.
- To support the day to day management of the PCN including arranging meetings, taking meeting minutes, supporting ARRS staff, ordering stock, helping with patient queries.
- To support the production of performance and quality reports within the PCN and other network Initiatives.
About us
Rochdale Health Alliance (RHA) was established in 2016, by GP practices from across the Rochdale Borough.
Our Vision:
- To work collaboratively with members, partners, and stakeholders to improve care and health outcomes for patients
- To sustain the future of local Primary Care Practices
- To be representative and supportive of all practices and lead the design and delivery of new ways of working - Ensuring local GP services are at the heart of the integrated system.
We have 31 member practices across Heywood, Middleton and Rochdale and have a dedicated team on hand to support practice needs. Our dedicated team has expertise that can provide support and expertise in finance, HR, communications, project management and strategy, and our aim is to ensure we share our knowledge to help our members improve their resources.
Job description
Job responsibilities
Key Responsibilities and Duties:
- Point of contact, alongside the Clinical Director and DTL for PCN Practice
Managers regarding delivery of PCN projects/schemes.
- Support the induction of new PCN staff.
- Management and administrative support of monthly meetings, including
organising and taking minutes.
- Eventual management/Co-ordination of the ARRS Rota / Hub rota.
- Provide project management support for new and existing opportunities.
Organisational:- To oversee and support others with the administration of PCN.
- Support the PCN Clinical Director and DTL to develop strategic and
operational planning processes to support the PCNs objectives.
- Support PCN Clinical Director and DTL with writing business and development
plans as required.
Welfare:- Help with the organising of PCN events.
- Working Relationships: to work as a flexible member of the PCN, providing
support to other team members when necessary.
- To take an active role in the development and embedding of PCNs culture,
values and reputation as providers of high-quality services.
- Encourage supporting staff to collaborate through sharing information and
intelligence across different activities.
Confidentiality:- In the performance of the duties outlined in this Job Description, the postholder may have access to confidential information relating to practice staff
and other healthcare workers. They may also have access to information
relating to member practices as business organisations. All such information
from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers
or the business of the practice may only be divulged to authorised persons in
accordance with individual practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Equality and Diversity:- The post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights,
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and
colleagues
- Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:- The post-holder will participate in any training programme implemented by
the PCN as part of this employment, such training to include:
- Participation in an annual individual performance review by the Clinical
Director in conjunction with RHA, including taking responsibility for
maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar work.
Quality:- The post-holder will strive to maintain quality within the organisation, and will:
- Alert other network team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either
directly or under supervision
- Contribute to the effectiveness of the network team members by reflecting
on own and team activities and making suggestions on ways to improve and
enhance the teams performance.
- Effectively manage own time, workload and resources and report these to
the Clinical Director.
Communication:- The post-holder should recognise the importance of effective
communication within the organisation and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with outside agencies and other stakeholders.
- Recognise peoples needs for alternative methods of communication and
respond accordingly
Job description
Job responsibilities
Key Responsibilities and Duties:
- Point of contact, alongside the Clinical Director and DTL for PCN Practice
Managers regarding delivery of PCN projects/schemes.
- Support the induction of new PCN staff.
- Management and administrative support of monthly meetings, including
organising and taking minutes.
- Eventual management/Co-ordination of the ARRS Rota / Hub rota.
- Provide project management support for new and existing opportunities.
Organisational:- To oversee and support others with the administration of PCN.
- Support the PCN Clinical Director and DTL to develop strategic and
operational planning processes to support the PCNs objectives.
- Support PCN Clinical Director and DTL with writing business and development
plans as required.
Welfare:- Help with the organising of PCN events.
- Working Relationships: to work as a flexible member of the PCN, providing
support to other team members when necessary.
- To take an active role in the development and embedding of PCNs culture,
values and reputation as providers of high-quality services.
- Encourage supporting staff to collaborate through sharing information and
intelligence across different activities.
Confidentiality:- In the performance of the duties outlined in this Job Description, the postholder may have access to confidential information relating to practice staff
and other healthcare workers. They may also have access to information
relating to member practices as business organisations. All such information
from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers
or the business of the practice may only be divulged to authorised persons in
accordance with individual practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Equality and Diversity:- The post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights,
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and
colleagues
- Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:- The post-holder will participate in any training programme implemented by
the PCN as part of this employment, such training to include:
- Participation in an annual individual performance review by the Clinical
Director in conjunction with RHA, including taking responsibility for
maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar work.
Quality:- The post-holder will strive to maintain quality within the organisation, and will:
- Alert other network team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either
directly or under supervision
- Contribute to the effectiveness of the network team members by reflecting
on own and team activities and making suggestions on ways to improve and
enhance the teams performance.
- Effectively manage own time, workload and resources and report these to
the Clinical Director.
Communication:- The post-holder should recognise the importance of effective
communication within the organisation and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with outside agencies and other stakeholders.
- Recognise peoples needs for alternative methods of communication and
respond accordingly
Person Specification
Qualifications
Essential
- Degree or equivalent level education OR ability to demonstrate competency at this level.
Desirable
- * Project Management Certificate - (Quality service improvement and redesign (QSIR) or Prince 2).
Skills, Ability and Knowledge
Essential
- * Knowledge and understanding of PCN Networks and their priorities.
- * Exceptional organisation and administrative skills.
- *Word Processing Skills.
- *Knowledge of Microsoft Office Software/Outlook/Power point and Excel.
- *Good Oral and written communication skills.
Desirable
- * A general understanding of the NHS and the way it works both locally and nationally.
- *Understanding of social care.
- *Clinical systems experience.
- *Experience in business planning.
Experience
Essential
- * Demonstrate experience of general practice and primary care.
- * Demonstrable experience in successfully supporting delivery of new initiatives.
- * Knowledge of budget management.
- *Experience of developing and managing relationships with a variety of clients, stakeholders.
Desirable
- * Significant and demonstrable management experience in the NHS.
- *Experience of increasing participation in an initiative through communication and engagement.
- *Local Knowledge.
Person Specification
Qualifications
Essential
- Degree or equivalent level education OR ability to demonstrate competency at this level.
Desirable
- * Project Management Certificate - (Quality service improvement and redesign (QSIR) or Prince 2).
Skills, Ability and Knowledge
Essential
- * Knowledge and understanding of PCN Networks and their priorities.
- * Exceptional organisation and administrative skills.
- *Word Processing Skills.
- *Knowledge of Microsoft Office Software/Outlook/Power point and Excel.
- *Good Oral and written communication skills.
Desirable
- * A general understanding of the NHS and the way it works both locally and nationally.
- *Understanding of social care.
- *Clinical systems experience.
- *Experience in business planning.
Experience
Essential
- * Demonstrate experience of general practice and primary care.
- * Demonstrable experience in successfully supporting delivery of new initiatives.
- * Knowledge of budget management.
- *Experience of developing and managing relationships with a variety of clients, stakeholders.
Desirable
- * Significant and demonstrable management experience in the NHS.
- *Experience of increasing participation in an initiative through communication and engagement.
- *Local Knowledge.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
