Job summary
The Administrator is responsible for high level administrative support to the RHA Team by delivering a high quality, comprehensive secretarial and administrative service.
The post holder will work independently on matters affecting the day-to-day running of the office using his / her initiative. The post holder will have high levels of office skills and be able to apply skills and knowledge to various software applications which they have gained from extensive experience with Microsoft Office including Word, Excel and PowerPoint.
Main duties of the job
Provide general assistance and administration duties for Rochdale Health Alliance. Projecting a positive and friendly image to all staff within RHA and other service users, either in person, via telephone or email.
About us
Rochdale Health Alliance is a GP federation, which is a group of general practices forming an organisational entity and working together, within the local health economy and share responsibility for the delivery of high quality, NHS patient-focussed services for its communities.
GP practices across the Rochdale borough, who have historically worked independently, have come together to work in a federated model to improve healthcare across the Heywood, Middleton and Rochdale (HMR) neighbourhoods.
Rochdale Health Alliance (RHA) was established in 2016, by GP practices from across the Rochdale Borough, to streamline the way in which services are delivered and to contribute to the development of the wider health and social care provision across the Borough.
Retaining their own identity and autonomy, general practitioner (GP) practices will work together and support community and hospital services, including the public and voluntary sector, to ensure healthcare is coordinated for the residents of the Rochdale borough.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the
team may include any or all the items in the following list. Duties may be
varied from time to time under the direction of Corporate Manager.
Ensure an effective and efficient administration service is
provided to meet the needs of the primary care network and ad-hoc duties
outlined by the corporate manager.
Undertaking minutes for several meetings.
To answer telephones promptly ensuring that any in-coming lines
are always covered, and calls are answered courteously and professionally.
Take messages, ensuring accuracy of detail and prompt appropriate
delivery.
Process tasks notes, whether this be general messages or requests
for referrals, action and complete.
Keep regular check on emails, action and complete.
Ordering of stock when required.
Liaising with local hospital and borough wide services etc as
required.
Assisting other members of core RHA team as required.
Undertake any other additional duties appropriate to the post as
requested.
Monitoring of clinical equipment and reporting/re-ordering missing
items.
Any other duties as required by the senior management team.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the
team may include any or all the items in the following list. Duties may be
varied from time to time under the direction of Corporate Manager.
Ensure an effective and efficient administration service is
provided to meet the needs of the primary care network and ad-hoc duties
outlined by the corporate manager.
Undertaking minutes for several meetings.
To answer telephones promptly ensuring that any in-coming lines
are always covered, and calls are answered courteously and professionally.
Take messages, ensuring accuracy of detail and prompt appropriate
delivery.
Process tasks notes, whether this be general messages or requests
for referrals, action and complete.
Keep regular check on emails, action and complete.
Ordering of stock when required.
Liaising with local hospital and borough wide services etc as
required.
Assisting other members of core RHA team as required.
Undertake any other additional duties appropriate to the post as
requested.
Monitoring of clinical equipment and reporting/re-ordering missing
items.
Any other duties as required by the senior management team.
Person Specification
Experience
Essential
- Possess expertise and capability with demonstrable experience of secretarial, specialist /administrative service
- Customer service excellence
- Experience of minute taking of meetings to a high standard, quickly and accurately.
- Excellent interpersonal and communication skills
- Ability to produce high quality work with attention to detail
- Skilled in the presentation of data
- Ability to prioritise own workload and meet deadlines
- Excellent organisational and planning skills
Desirable
- Knowledge and / or experience of primary care, NHS information governance, NHS information and data quality issues
Qualifications
Essential
- Educated to GCSE level ( Maths, English, Humanities, Sciences) or equivalent
- Higher National Certificate (HNC) Business Administration or equivalent / or equivalent experience
Person Specification
Experience
Essential
- Possess expertise and capability with demonstrable experience of secretarial, specialist /administrative service
- Customer service excellence
- Experience of minute taking of meetings to a high standard, quickly and accurately.
- Excellent interpersonal and communication skills
- Ability to produce high quality work with attention to detail
- Skilled in the presentation of data
- Ability to prioritise own workload and meet deadlines
- Excellent organisational and planning skills
Desirable
- Knowledge and / or experience of primary care, NHS information governance, NHS information and data quality issues
Qualifications
Essential
- Educated to GCSE level ( Maths, English, Humanities, Sciences) or equivalent
- Higher National Certificate (HNC) Business Administration or equivalent / or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
