Operational Head of Service

Job description

Job responsibilities

Key Responsibilities

1. Management

1.1 Responsible for the operational delivery of the service.

1.2 Manage the delegated budget for the service and work across the matrix of leaders with the Head of Finance to manage the overall service budget as needed.

1.3 Ensures the effective and efficient use of resources e.g. staff, supplies to maintain the team establishment and comply with the service delivery model

1.4 Responsible for the line management and performance of an operational team

1.5 Delegate, organise and prioritise autonomously to ensure the safe delivery of the service and making judgements in complex situations e.g. unexpected service demands

1.6 Ensures that all team and individual objectives are clearly defined using the appraisal process as a vehicle for this.

1.7 Takes responsibility for their own and others health and safety in the working environment.

1.8 Ability to make highly complex judgements, including in new or unfamiliar situations by analysing and interpreting a wide variety of complex information and data sources to compare options and to take action as appropriate.

1.9 Deliver information to the team and other services and teams using a variety of means

1.10 Provides and receives highly complex, highly sensitive or highly contentious information where motivational, persuasive, empathetic, negotiating and reassurance skills are required whilst demonstrating an understanding of barriers to communication

1.11 Approaches each individual with care, compassion and sensitivity ensuring that these values are reflected in all aspects of the role including the management of compliments and complaints.

2. Leadership

2.1 Ensures that a professional service and image is maintained at all time, thereby acting as a role model to all staff

2.2 Provides a leadership style which is underpinned by strongly held values around equality, diversity and openness; effectively builds and maintains relationships with direct reportee(s) and other key individuals across the service and wider organisations.

2.3 Demonstrates a highly specialist knowledge of professional roles and responsibilities in order to explore, research and develop new and innovative methods of service delivery in order to meet current and new demand

2.4 Demonstrates leadership and innovation in contexts which are unfamiliar, complex, and unpredictable that require solving problems involving many complex interacting factors

2.5 By demonstrating highly developed change management behaviours, the post holder will lead complex projects, which may impact on own or other services, in order to implement key strategies and quality standards

2.6 By actively participating or leading multi-discipline or multi-agency work streams, the post holder will propose and develop clinical/operational policies and/or service developments which have impact on other disciplines, services or agencies.

2.7 Demonstrates resilience when responding to challenge, change and complex or difficult situations

2.8 Positively leads human resource systems and processes to embed the vision and values throughout the service

2.9 Demonstrates leadership, initiative and creativity in developing projects inspiring others to be positive in their contribution to continuous improvement

2.10 Acts as a highly specialist source of information and support for other professionals and agencies

2.11 Clearly articulates the expected clinical/operational standards of the service, monitors and identifies where standards are not met and takes action to address holding people to account where necessary

2.12 Ability to represent the service at relevant local or regional forums,

3. Learning and Development

3.1 Undertakes any training required to develop and maintain their proficiency in response to changes in service delivery or new and emerging techniques within the area of work and demonstrate competence within professional body requirements

3.2 Reflects on and evaluates own practice and identifies areas of development by setting appropriate objectives via appraisal and clinical supervision

3.3 Contributes to research and development programmes appropriate to practice

3.4 Shares good practice and promotes the organisation through presentation, publication and submission for relevant awards

3.5 Ensures appraisals for direct reportees are undertaken in accordance with policy; manages performance which falls below standard in accordance with the appropriate HR policies and processes seeking support from senior staff where required.

4. Partnership and Team Working

4.1 Works in partnership with other agencies and disciplines to effectively manage the operational delivery of the service

4.2 Strong relationship skills with the ability to work across a matrix of providers delivering a collaborative service.

4.3 Develops and maintains effective working relationships across the service and providers along with external agencies

4.4 Develops strong working relationships with the other leads within the service to ensure a triumvirate leadership structure

4.5 Explores the potential for collaborative working and takes opportunities to initiate and sustain such relationships.

4.6 Actively contributes to the multi-disciplinary team supporting the patient; acting as a credible source of information for other agencies/professionals involved in the care as required acting as a resource of highly specialist knowledge for others

4.7 Provides high quality, specialist advice related to area of work to other colleagues, agencies and individuals in order to support development

5. Innovation and Quality

5.1 Continually develops and improves the quality of services; responsible and accountable for the team performance within organisational governance frameworks and objectives

5.2 Identifies, manages and minimises risks within the overall service and collaborative risk management frameworks supporting other staff to contribute to the process. This includes understanding and applying knowledge of clinical role in safeguarding and incident management

5.3 Implements policies relevant to service and ensures team members are aware of policy requirements

5.4 Initiates and leads audit and ensures relevant action plans are completed.

5.5 Ensures that patient experience is core to all clinical and service development gaining support from the appropriate corporate teams as required

5.6 Engages and actively involves the public and users of the service in the assessment, planning, implementation and evaluation of service delivery

5.7 Establishes a clear incidents, compliments and complaints system within team in line with standards and policy

5.8 Undertakes monthly quality reporting against a clear set of parameters that is presented as part of the matrix governance

5.9 Ensures the service delivers against the Care Quality Commission (CQC) standards and these standards are maintained to a minimum CQC rating of good.

In addition to these functions the post holder is expected to:

In agreement with their line manager carries out such other duties as may be reasonably expected in accordance with the grade of the post.

Person Specification

Qualifications

Essential

• Educated to Degree level or equivalent level of experience.
• Depth and breadth of awareness and understanding of key national policy initiatives affecting the NHS and Local Authorities.
• In-depth knowledge of primary, secondary and community care and the emerging and the challenges facing healthcare.
• Evidence of continuing professional development

Desirable

• European Computer driving license or equivalent qualification.
• Knowledge of Project Management

Experience

Essential

• Experience of leading a teams
• Experience of matrix working
• Experience of delivering complex, operational services
• Experience of working in a complex organisation
• Experience and ability to demonstrate managing of, and coping with, change
• Experience of working successfully with a range of stakeholders both internal and external to the organisation

Desirable

• Experience of facilitating and influencing for outcomes without direct line management

Values/Behaviours

Essential

• Must be willing to adapt working practice to meet changing circumstances and service developments.
• Ability to work across professional and organizational boundaries.
• Ability to inspire, lead and motivate others.
• Able to demonstrate personal integrity, energy and resilience.
• Able to deliver competing priorities to time on tight deadlines.
• Capacity to handle conflict.
• Can do attitude.

Skills / Competencies

Essential

• Excellent interpersonal skills with the ability to influence and negotiate
• Good self-awareness.
• Excellent analytical, organisational and problem solving skills.
• Working on own initiative to deliver to deadlines.
• IT literacy including word processing, power point and data base with the ability to produce power point presentations as well as reports to stakeholder boards.
• Comprehensive report writing skills - reports to be done on a regular basis to differing committees and meetings.
• An ability to consult, negotiate and persuade others in taking forward collective action.
• Be able to make autonomous decisions when required.
• Maintain confidentially when required.
• Good problem solving skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds GP Confederation

Address

Leeds GP Confederation, Building 3 White Rose Office Park

Millshaw Park Lane

Leeds

LS11 0DL

Employer's website

https://www.leedsgpconfederation.org.uk/ (Opens in a new tab)