Job summary
The role of Senior Clinical Team Business Support Manager is in place to lead and coordinate comprehensive office management systems across the Rennie Grove and Peace Patient Services directorate.
You will work at Grove House, St Albans, however travel between all Rennie Grove and Peace offices will be required as part of this role so a car and driving licence will be essential.
Hours: 37.5 hours per week
Salary: £28,169 per annum
Closing: 8 June 2023 at 12 noon
Main duties of the job
- Responsible for providing high quality personal
assistant (PA) exec level service to the Chief Clinical Officer (CCO) and
Medical Director (MD).
- Support and coordinate the work of the Patient Services Assistant Directors.
- Contribute to the day to day running of the patient
services administration operations, ensuring effective internal and external
Liaison and communications processes are in place.
- Lead by example ensuring high quality standards and best practice administration/secretarial support and office systems that are in place and flexible to meet the business needs.
- Line manage the Rennie Grove and Peace Coordination hub team admin lead and the department administration coordinators.
- Participate in the development of patient services key priorities and operation plans, ensuring agreed time scales are adhered to.
- Providing secretarial support to relevant SCT governance and operational internal/external meetings and relevant committees.
- Encourage a supportive culture that encourages the
highest possible standards of professional conduct.
- Acting
as a Rennie Grove and Peace ambassador within the community.
About us
At Rennie Grove and Peace Hospice Care, we're all about making every moment matter for our patients and families, and you can play your part in that. We provide care and support for adults and children diagnosed with cancer and other life-limiting illness, and their families, visiting day and night. It's important work and, to make it all happen, we need talented and passionate people.
We can offer:
- A supportive environment
- Personal development
- Flexible working
- Opportunities to volunteer
- Generous annual leave entitlement
- NMC registration fees paid
- Opportunity to sustain your NHS pension
- Passionate team with quality at the heart of what we do.
If successful, you'll join us on the first Monday of the month so we can best support you with our structured induction programme.
We encourage and strongly recommend our workforce to get fully vaccinated against COVID-19.
We are delighted to announce that the proposed merger with Peace Hospice Care that was announced in June 2022 will be going ahead in October 2022, as planned. The next phase of the merger integration started from 1 October 2022. The new organisation has been incorporated and will be called Rennie Grove Peace Hospice Care.
Job description
Job responsibilities
The
purpose of this role
is to be responsible
for leading and coordinating comprehensive office management systems across the
Rennie Grove and Peace Patient services directorate including:
-
Responsible for providing high quality personal
assistant (PA) exec level service to the Chief Clinical Officer (CCO) and
Medical Director (MD).
-
Support and coordinate the work of the Patient
Services Assistant Directors.
-
Contribute to the day to day running of the patient
services administration operations, ensuring effective internal and external
liaison and communications processes are in place.
-
Lead by example ensuring high quality
standards and best practice administration/secretarial support and office
systems that are in place and flexible to meet the business needs.
-
Line manage the Rennie Grove and Peace Coordination
hub team admin lead and the department administration coordinators.
-
Participate in the development of patient services key
priorities and operation plans, ensuring agreed time scales are adhered to.
-
Providing secretarial support to relevant SCT
governance and operational internal/external meetings and relevant committees.
-
Encourage a supportive culture that encourages the
highest possible standards of professional conduct.
-
Acting
as a Rennie Grove and Peace ambassador within the community.
Job description
Job responsibilities
The
purpose of this role
is to be responsible
for leading and coordinating comprehensive office management systems across the
Rennie Grove and Peace Patient services directorate including:
-
Responsible for providing high quality personal
assistant (PA) exec level service to the Chief Clinical Officer (CCO) and
Medical Director (MD).
-
Support and coordinate the work of the Patient
Services Assistant Directors.
-
Contribute to the day to day running of the patient
services administration operations, ensuring effective internal and external
liaison and communications processes are in place.
-
Lead by example ensuring high quality
standards and best practice administration/secretarial support and office
systems that are in place and flexible to meet the business needs.
-
Line manage the Rennie Grove and Peace Coordination
hub team admin lead and the department administration coordinators.
-
Participate in the development of patient services key
priorities and operation plans, ensuring agreed time scales are adhered to.
-
Providing secretarial support to relevant SCT
governance and operational internal/external meetings and relevant committees.
-
Encourage a supportive culture that encourages the
highest possible standards of professional conduct.
-
Acting
as a Rennie Grove and Peace ambassador within the community.
Person Specification
Qualifications
Essential
- Good general education, with GCSE (or equivalent) Maths and English (Level 4 and above/Grade A to C).
Experience
Essential
- Demonstrable experience of relevant administration responsibilities within an office environment.
- Relevant experience of managing staff and/or volunteers.
- Proven experience of working with databases and other IT systems, including writing and producing reports/statistics.
- Experience of good customer service and complaint handling.
Desirable
- Experience of providing administrative support to clinical teams.
- Experience of working in a clinical environment.
- Experience of leading and motivating teams of volunteers.
- Experience of office facilities management, such as premises and health and safety.
Knowledge and skills
Essential
- A good understanding of technology with a working knowledge of Microsoft 365 packages i.e. Word, Excel, Outlook, SharePoint and Teams.
- Able to build good working relationships.
- Able to communicate effectively both verbally and in writing.
- Professional telephone manger with the ability to respond to emotional/distressing phone calls whilst taking detailed messages.
- Good administrative and record keeping skills and able to work with good attention to detail.
- Strong organisational skills.
Desirable
- Basic knowledge of medical terminology.
Personal qualities/other
Essential
- Sensitivity and understanding to the needs of the volunteers and customers, many of whom may have experienced Rennie Grove and Peace services or be bereaved themselves.
- Be a perfect match with our values:
- oCaring and compassionate
- oEngage and empower
- oStrive for excellence
- oDevelop and innovate
- oRespect and value.
Person Specification
Qualifications
Essential
- Good general education, with GCSE (or equivalent) Maths and English (Level 4 and above/Grade A to C).
Experience
Essential
- Demonstrable experience of relevant administration responsibilities within an office environment.
- Relevant experience of managing staff and/or volunteers.
- Proven experience of working with databases and other IT systems, including writing and producing reports/statistics.
- Experience of good customer service and complaint handling.
Desirable
- Experience of providing administrative support to clinical teams.
- Experience of working in a clinical environment.
- Experience of leading and motivating teams of volunteers.
- Experience of office facilities management, such as premises and health and safety.
Knowledge and skills
Essential
- A good understanding of technology with a working knowledge of Microsoft 365 packages i.e. Word, Excel, Outlook, SharePoint and Teams.
- Able to build good working relationships.
- Able to communicate effectively both verbally and in writing.
- Professional telephone manger with the ability to respond to emotional/distressing phone calls whilst taking detailed messages.
- Good administrative and record keeping skills and able to work with good attention to detail.
- Strong organisational skills.
Desirable
- Basic knowledge of medical terminology.
Personal qualities/other
Essential
- Sensitivity and understanding to the needs of the volunteers and customers, many of whom may have experienced Rennie Grove and Peace services or be bereaved themselves.
- Be a perfect match with our values:
- oCaring and compassionate
- oEngage and empower
- oStrive for excellence
- oDevelop and innovate
- oRespect and value.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
