Job summary
The role of Supporting Hands Assistant is in place to work alongside the Supporting Hands Coordinator and Head of Family Support Services to continue to develop and evaluate the Supporting Hands Volunteer Service.
You will work at our Tring office, however travel to all Rennie Grove offices and within the Rennie Grove catchment area is required so a car and driving licence will be essential.
Hours: 15 hours per week
Salary: Rennie Grove Band 3 £18,921 - £22,333 per annum (pro rata)
Closing date: 27 June 2022 at 12 noon
Interviews: 5 July 2022
Main duties of the job
Work alongside the Supporting
Hands Coordinator and Head of Family Support Services to continue to develop
and evaluate a Supporting Hands Volunteer Service, with the aim of releasing
nursing time and to support and reduce social isolation for identified Rennie
Grove patients (adults and children) and their families.
About us
At Rennie Grove Hospice Care, we're all about making every moment matter for our patients and families, and you can play your part in that. We provide care and support for adults and children diagnosed with cancer and other life-limiting illness, and their families, visiting day and night. It's important work and, to make it all happen, we need talented and passionate people.
We offer development, flexible working, opportunity to
sustain your NHS pension, opportunities to volunteer and 27 days’ holiday per
year plus bank holidays (pro rata).
If successful, you'll join us on the first working day of the month so we can best support you with our structured induction programme.
We encourage and strongly recommend our workforce to get fully vaccinated against COVID-19.
Job description
Job responsibilities
The post holder is expected to:
- Work alongside the Supporting Hands Coordinator and Head of Family Support Services to continue to develop and evaluate a Supporting Hands Volunteer Service, with the aim of releasing nursing time and to support and reduce social isolation for identified Rennie Grove patients (adults and children) and their families.
- Work with the Family Support Team, Hospice at Home Nurses and service users to identify individual needs and to ensure a holistic and personalised service delivery to enable patient support.
- Supervise the team of Supporting Hands volunteers and support the Supporting Hands Coordinator in the development of the volunteers.
- Manage and respond to patient related calls in a calm professional manner.
- Allocate service users to the Supporting Hands Volunteers based on available resource and workloads.
- Positively promote the Supporting Hands Volunteer Service both internally and externally.
- Assisting with maintaining nursing databases, patient files and producing reports and statistics as required.
Job description
Job responsibilities
The post holder is expected to:
- Work alongside the Supporting Hands Coordinator and Head of Family Support Services to continue to develop and evaluate a Supporting Hands Volunteer Service, with the aim of releasing nursing time and to support and reduce social isolation for identified Rennie Grove patients (adults and children) and their families.
- Work with the Family Support Team, Hospice at Home Nurses and service users to identify individual needs and to ensure a holistic and personalised service delivery to enable patient support.
- Supervise the team of Supporting Hands volunteers and support the Supporting Hands Coordinator in the development of the volunteers.
- Manage and respond to patient related calls in a calm professional manner.
- Allocate service users to the Supporting Hands Volunteers based on available resource and workloads.
- Positively promote the Supporting Hands Volunteer Service both internally and externally.
- Assisting with maintaining nursing databases, patient files and producing reports and statistics as required.
Person Specification
Personal qualities/other
Essential
- Drive and enthusiasm.
- Ability to work autonomously and as an effective member of a team, using initiative.
- Caring and empathetic approach.
- Understanding of diversity and how this impacts on clients needs.
- Ability to prioritise effectively and produce work to high standards under pressure.
- To understand the importance of self care, or be willing to learn about it, in an end of life care environment.
Qualifications
Essential
- Good general standard of education including Maths and English GCSE Grade A to C (or equivalent).
Experience
Desirable
- Some experience of managing and/or developing staff or volunteers.
- Experience of person centred planning.
- Experience of delivering training.
Knowledge and skills
Essential
- Good level of organisational and administrative skills with high attention to detail.
- Ability to prioritise and meet deadlines to achieve service objectives and manage a busy workload.
- Strong interpersonal skills to build positive and effective working relationships with staff, volunteers and external organisations.
- High level of computer literacy, e.g. Word, Excel, PowerPoint, Outlook, databases etc.
- Ability to maintain confidentiality.
- Excellent communication and listening skills.
Desirable
- Understanding of health and safety, and risk assessments.
Person Specification
Personal qualities/other
Essential
- Drive and enthusiasm.
- Ability to work autonomously and as an effective member of a team, using initiative.
- Caring and empathetic approach.
- Understanding of diversity and how this impacts on clients needs.
- Ability to prioritise effectively and produce work to high standards under pressure.
- To understand the importance of self care, or be willing to learn about it, in an end of life care environment.
Qualifications
Essential
- Good general standard of education including Maths and English GCSE Grade A to C (or equivalent).
Experience
Desirable
- Some experience of managing and/or developing staff or volunteers.
- Experience of person centred planning.
- Experience of delivering training.
Knowledge and skills
Essential
- Good level of organisational and administrative skills with high attention to detail.
- Ability to prioritise and meet deadlines to achieve service objectives and manage a busy workload.
- Strong interpersonal skills to build positive and effective working relationships with staff, volunteers and external organisations.
- High level of computer literacy, e.g. Word, Excel, PowerPoint, Outlook, databases etc.
- Ability to maintain confidentiality.
- Excellent communication and listening skills.
Desirable
- Understanding of health and safety, and risk assessments.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
