Cover Store Manager (Multi-location)

Job description

Job responsibilities

Location: This role involves regular travel across the East Midlands to support operations at our various retail locations, ensuring consistent and high-quality service delivery. In addition, the successful candidate will be expected to attend meetings, corporate inductions, and events at the Hospice in Loughborough. Hours of work: 22.5 hours per week, typically over 3 shifts per week across Monday to Sunday. About the role Some of the key responsibilities include (but not limited to): Manage the day-to-day operations of retail stores in the absence of a Store Manager Provide support and training to retail teams across multiple locations Assist with the setup and launch of new shops, pop-up shops, and retail events Oversee and support staff to ensure high levels of performance and morale Deliver excellent customer service and resolve customer queries effectively Monitor and manage stock levels, merchandising, and store presentation Maintain operational standards and ensure compliance with company policies and procedures Address challenges such as staffing issues or operational disruptions Contribute to achieving and maintaining strong sales performance Ensure a smooth and positive experience for both customers and team members Further responsibilities can be found by downloading the Job Description. Requirements Experience in a retail environment or customer service role Excellent Management skills Excellent customer service skills with the ability to implement agreed standards of service in the store The ability to train and motivate volunteers Working knowledge of Health & Safety and Fire Safety and ability to identify potential risks. Desirable Previous Charity retail experience Previous experience of a field-based or multi-site role Experience of working with and supporting volunteers Further requirements can be found by downloading the Person Specification. Our Benefits include: Eligibility to join Blue Light card discount scheme and a membership at the Company Shop Healthcare Cashback plan Life Assurance 27 days holiday Plus bank holiday allowance but expectation to work bank holidays in this role Contributory pension scheme or Salary Sacrifice Pension Scheme Free access to an employee assistance programme Wellbeing support and access to Mental Health First Aiders Unofficial benefits: Fun events, All staff away days, Guest visitors For further information about this role and the responsibilities please contact Ben Wright, Retail Area Manager, on ben.wright@rainbows.co.uk To apply for the role please click apply now to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the Recruitment Team at recruitment@rainbows.co.uk This role is subject to a Basic DBS (Disclosure and Barring Service) check and comprehensive pre-employment screening, including employment referencing covering the past five years. Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.

Person Specification

Experience

Essential

• Experience in a retail environment or customer service role
• Excellent Management skills
• Excellent customer service skills with the ability to implement agreed standards of service in the store
• The ability to train and motivate volunteers
• Able to work towards financial targets and manage budgets.
• Good administrative and organisational skills with the ability to monitor and analyse shop statistics.
• Working knowledge of Health & Safety and Fire Safety and ability to identify potential risks.
• Effective communication skills verbal & written
• Self-motivated and able to work independently but flexibly as part of a team
• Sensitivity in supporting people in difficult and distressing circumstances
• Good problem solving & decision-making skills
• Able to implement agreed policies and procedures and ensure compliance
• Good attention to detail
• Good planning and logistical skills
• Basic level of computer literacy
• Ability to prioritise and deal with conflicting work demands
• Willing and able to work flexible hours across all 7 days of the week, including covering shifts during holidays as required.
• Able to work within professional and confidentiality boundaries
• Driving Licence and access to a vehicle
• One Team Working together with fairness and respect.
• People Centred Championing inclusivity, compassion and clarity.
• Aim High Adapting, learning and sharing our expertise.
• Own It Focused, committed and accountable.

Desirable

• Previous success in managing a retail outlet
• Previous Charity retail experience
• Previous experience of a field-based or multi-site role
• Experience of working with and supporting volunteers
• Working knowledge of Risk Assessments
• Experience of volunteering
• Intermediate or advanced PC skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rainbows Hospice for Children and Young People

Address

Rainbows Hospice, Lark Rise, Loughborough,

Loughborough

Leicestershire

LE11 2HS

Employer's website

https://www.rainbows.co.uk (Opens in a new tab)