Job summary
If you've got retail experience, a passion for delivering excellent customer service, and the confidence to support management,we want to hear from you!
Main duties of the job
Our retail shops are essential to funding this care. With government funding covering only seven weeks of our annual costs, our shops and supporters help keep Rainbows going for the other 45 weeks of the year.
As we grow, were excited to be opening a new shop in Daventry and were looking for two motivated and experienced Assistant Shop Managers to support the Shop Manager in the day-to-day running and success of the store.
Location: Daventry (with travel to the Hospice in Loughborough for Corporate Induction and meetings as well as other shops across the East Midlands)
Hours and Salary:
Position One: 15 hours per week (covering 2 out of 7 days) = £9,524 per annum
Position Two: 22.5 hours per week (covering 3 out of 7 days) = £14,286 per annum
About us
Here at Rainbows Childrens Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting and life-threatening conditions, as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, were here to brighten short lives and support families, wherever they are.
Job description
Job responsibilities
About the role
Some of the key responsibilities include (but not limited to):
Supporting the Shop Manager to:
oMaximise income and profitability
oMonitor stock turnover and presentation
oPromote Gift Aid among donors
Delivering excellent customer service
Working alongside and supporting a team of volunteers.
Further responsibilities in the role can be found by downloading the Job Description.
Requirements
Previous retail experience
Strong customer service skills with the ability to uphold agreed service standards
Confidence in recruiting, training, and motivating volunteers
Self-motivated and capable of working independently and collaboratively.
Further requirements can be found by downloading the Person Specification.
Our Benefits include:
Eligibility to join blue light card discount scheme and Company Shop.
Healthcare Cashback plan.
Life Assurance.
27 days holiday
Plus bank holiday allowance but expectation to work bank holidays in this role.
Contributory pension scheme or Salary Sacrifice Pension Scheme
Free access to an employee assistance programme
Wellbeing support and access to Mental Health First Aiders
Unofficial benefits: Fun events like Total Wipe Out, All staff away days, Guest visitors
For further information about this role and the responsibilities please contact Hannah Coventry, Head of Retail, on hannah.coventry@rainbows.co.uk
To apply for the role please click apply now to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at recruitment@rainbows.co.uk
This role is subject to a standard DBS (Disclosure and barring Service Check) and pre-employment checks.
Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.
Job description
Job responsibilities
About the role
Some of the key responsibilities include (but not limited to):
Supporting the Shop Manager to:
oMaximise income and profitability
oMonitor stock turnover and presentation
oPromote Gift Aid among donors
Delivering excellent customer service
Working alongside and supporting a team of volunteers.
Further responsibilities in the role can be found by downloading the Job Description.
Requirements
Previous retail experience
Strong customer service skills with the ability to uphold agreed service standards
Confidence in recruiting, training, and motivating volunteers
Self-motivated and capable of working independently and collaboratively.
Further requirements can be found by downloading the Person Specification.
Our Benefits include:
Eligibility to join blue light card discount scheme and Company Shop.
Healthcare Cashback plan.
Life Assurance.
27 days holiday
Plus bank holiday allowance but expectation to work bank holidays in this role.
Contributory pension scheme or Salary Sacrifice Pension Scheme
Free access to an employee assistance programme
Wellbeing support and access to Mental Health First Aiders
Unofficial benefits: Fun events like Total Wipe Out, All staff away days, Guest visitors
For further information about this role and the responsibilities please contact Hannah Coventry, Head of Retail, on hannah.coventry@rainbows.co.uk
To apply for the role please click apply now to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at recruitment@rainbows.co.uk
This role is subject to a standard DBS (Disclosure and barring Service Check) and pre-employment checks.
Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.
Person Specification
Experience
Essential
- Previous experience in a retail environment.
- Excellent customer service skills with the ability to implement agreed standards of service in the store.
- The ability to recruit, train and motivate volunteers.
- Able to work to strict financial guidelines.
- Good administrative and organisational skills with the ability to monitor and analyse shop statistics.
- Awareness and understanding of Health & Safety in the Workplace and ability to identify potential risks.
- Effective communication skills verbal and written.
- Excellent interpersonal skills.
- Self-motivated and able to work independently but flexibly as part of a team.
- Good problem solving and decision making skills.
- Able to implement agreed policies and procedures and ensure compliance.
- Good attention to detail.
- Good planning and logistical skills.
- Basic level of computer literacy.
- Ability to prioritise and deal with conflicting work demands.
- Able to work flexible hours and cover holidays/other absences as necessary in your own and other shops.
- Able to work within professional and confidential boundaries.
- Friendly and approachable.
- Ability to safely lift and transport large or bulky items, in accordance with manual handling guidelines.
- One Team Working together with fairness and respect.
- People Centred Championing inclusivity, compassion and clarity.
- Aim High Adapting, learning and sharing our expertise.
- Own It Focused, committed and accountable.
Desirable
- Experience of supervising or managing staff.
- Experience of working with and supporting volunteers.
- Working knowledge of Risk Assessments.
- Experience of volunteering.
- A valid driving license and access to a vehicle (or ability to travel to various locations as required for the role).
Person Specification
Experience
Essential
- Previous experience in a retail environment.
- Excellent customer service skills with the ability to implement agreed standards of service in the store.
- The ability to recruit, train and motivate volunteers.
- Able to work to strict financial guidelines.
- Good administrative and organisational skills with the ability to monitor and analyse shop statistics.
- Awareness and understanding of Health & Safety in the Workplace and ability to identify potential risks.
- Effective communication skills verbal and written.
- Excellent interpersonal skills.
- Self-motivated and able to work independently but flexibly as part of a team.
- Good problem solving and decision making skills.
- Able to implement agreed policies and procedures and ensure compliance.
- Good attention to detail.
- Good planning and logistical skills.
- Basic level of computer literacy.
- Ability to prioritise and deal with conflicting work demands.
- Able to work flexible hours and cover holidays/other absences as necessary in your own and other shops.
- Able to work within professional and confidential boundaries.
- Friendly and approachable.
- Ability to safely lift and transport large or bulky items, in accordance with manual handling guidelines.
- One Team Working together with fairness and respect.
- People Centred Championing inclusivity, compassion and clarity.
- Aim High Adapting, learning and sharing our expertise.
- Own It Focused, committed and accountable.
Desirable
- Experience of supervising or managing staff.
- Experience of working with and supporting volunteers.
- Working knowledge of Risk Assessments.
- Experience of volunteering.
- A valid driving license and access to a vehicle (or ability to travel to various locations as required for the role).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
