Family Support Worker

Job description

Job responsibilities

Location: Rainbows Hospice, Loughborough (with occasional travel across the East Midlands) Hours: Monday to Friday, 9am5pm (with occasional evening and weekend work for events) About the role Some of the key responsibilities include (but not limited to): Be a first point of contact for families not yet assigned to a named Rainbows worker Offer emotional and practical support by phone Connect families with peer support and wellbeing opportunities Recommend families for a Holistic Needs Review when appropriate Support our Community Hubs by helping to coordinate activities, transport, and attendance Plan and deliver introductory Hospice tours for new families Liaise with volunteers running our Keep in Touch service Further responsibilities in the role can be found by downloading the Job Description. Requirements NVQ Level 2/3 (or equivalent) in a relevant field Experience working with families in a health or social care setting Experience supporting babies, children, or young people with complex or palliative care needs Able to work independently and manage your time effectively Skilled in offering emotional and practical support Further requirements can be found by downloading the Person Specification. Our Benefits include: Free onsite parking at the Hospice, Lark Rise, Loughborough. Eligibility to join blue light card discount scheme and Company Shop. Healthcare Cashback plan. Life Assurance. 27 days holiday plus bank holidays. Contributory pension scheme or Salary Sacrifice Pension Scheme Affordable meals at the Hospice, Lark Rise, Loughborough. Free Tea, Coffee and Fruit whilst at the Hospice Free access to an employee assistance programme Wellbeing support and access to Mental Health First Aiders Unofficial benefits: Fun events like Total Wipe Out, All staff away days, Guest visitors For further information about this role and the responsibilities please contact Sam Herrett, Family Support Lead, on sam.herrett@rainbows.co.uk To apply for the role please click apply now to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the Recruitment Team at recruitment@rainbows.co.uk This role is subject to Enhanced DBS (Disclosure and barring Service Check) and pre-employment checks. Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.

Person Specification

Experience

Essential

• Relevant NVQ level 2/3
• Experience in a health and social care setting working with families
• Experience with babies, children and young people with palliative care or complex needs
• Effective communication skills
• Ability to manage conversations on the telephone including at times from distressed/upset parents/carers
• Experience working in a multidisciplinary team
• Experience of working independently without supervision
• Ability to organise and conduct own workload in a professional timely manner
• Understanding of safeguarding children and vulnerable adults
• Understanding of the roles of other services and professionals who may be involved with a family
• Basic IT Skills
• Treats all babies, children, young people and families with dignity, respect and understanding
• Ability to set and maintain professional boundaries with staff, children/young people, parents and visitors
• Positive attitude towards change
• Ability to recognise stress in oneself and others and to manage it effectively
• Demonstrates motivation and commitment towards personal and professional development
• Ability to use own initiative
• Able to work Saturday or Sunday as required
• One Team Working together with fairness and respect.
• People Centred Championing inclusivity, compassion and clarity.
• Aim High Adapting, learning and sharing our expertise.
• Own It Focused, committed and accountable.

Desirable

• Experience offering emotional and practical support
• Ability to review assessed needs of babies, children/young people and families
• Experience of using SystmOne
• Valid driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rainbows Hospice for Children and Young People

Address

Rainbows Childrens Hospice

Lark Rise

Loughborough

Leicestershire

LE11 2HS

Employer's website

https://www.rainbows.co.uk (Opens in a new tab)