Volunteer Coordinator

Job description

Job responsibilities

Location: Office-based Hours: Monday to Friday, 9 am 5 pm. Flexibility is essential, as occasional evening and weekend working, along with regional travel, will be required. About the role As a Volunteer Coordinator, you will coordinate our volunteer recruitment activities, fostering connections within communities and organisations across the East Midlands. Using your creativity and enthusiasm, you will engage supporters, encourage participation, and support individuals in the range of meaningful volunteer opportunities we offer. Key Responsibilities include (but are not limited to): Recruitment, Selection, and Induction: Be the first point of contact for volunteering enquiries and applications, ensuring a seamless onboarding process. Volunteer Support and Supervision: Act as the central point of contact for all volunteers at Rainbows, offering guidance and support. Team Collaboration: Provide staff with proactive support and best practices for volunteer management, engagement, and stewardship. Operational Duties: Maintain accurate volunteer records, ensuring GDPR compliance, and provide KPI data as needed. Further responsibilities in the role of a Volunteer Coordinator at Rainbows, can be found by downloading the Job Description. Requirements While previous experience working with volunteers is ideal, it is not essential. What matters most is your ability to: Build connections with a diverse range of people through exceptional interpersonal skills and empathy. Approach tasks with positivity and enthusiasm, inspiring others to get involved. Confidently use databases and Microsoft Office packages, with strong administrative skills and a good understanding of GDPR processes. Further requirements can be found by downloading the Person Specification. Our Benefits include: Free onsite parking at the Hospice, Lark Rise, Loughborough. Eligibility to join blue light card discount scheme and Company Shop. Bupa Healthcare Cashback plan. Life Assurance. 27 days holiday plus bank holidays. Contributory pension scheme or Salary Sacrifice Pension Scheme Affordable meals at the Hospice, Lark Rise, Loughborough. Free Tea, Coffee and Fruit whilst at the Hospice Free access to Health Assured employee assistance programme Wellbeing support and access to Mental Health First Aiders Unofficial benefits: Fun events like Total Wipe Out, All staff away days, Guest visitors For further information about this role and the responsibilities please contact Sam Squire, Head of Volunteering, on sam.squire@rainbows.co.uk To apply for the role please click apply now to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at recruitment@rainbows.co.uk This role is subject to an Enhanced DBS (Disclosure and barring Service Check) and pre-employment checks.

Person Specification

Experience

Essential

• Educated to equivalent GCSE level 4 or above in Maths and English.
• Relevant professional or personal experience of volunteering or working with communities.
• Experience of recruiting and supporting others using a formal process.
• Experience of using CRM or database systems to input data and maintain accurate records.
• Experience of managing own daily workload.
• Experience of working collaboratively, both within an organisation and with external stakeholders and partners.
• An appreciation of the value of volunteers in an organisation, including their recruitment, diversity, inclusion, support and stewardship.
• Empathy with volunteers and an understanding of their needs.
• A good understanding of GDPR and the ability to process sensitive/personal information appropriately.
• Able to prioritise a diverse workload and manage competing demands and deadlines.
• Excellent administrative skills.
• Good working knowledge of Microsoft Office.
• A good knowledge and understanding of safeguarding children and vulnerable adults.
• Good interpersonal and communication skills; both written and verbal.
• Able to develop a positive rapport with colleagues and motivate supporters/stakeholders.
• A confident networker, able to build and nurture relationships with others.
• Able to work on own initiative.
• Proactive and able to identify opportunities to promote volunteering.
• Creative problem solver.
• Excellent attention to detail.
• Commitment to equality of opportunity and staff development.
• One Team Working together with fairness and respect.
• People Centred Championing inclusivity, compassion and clarity.
• Aim High Adapting, learning and sharing our expertise.
• Own It Focused, committed and accountable.

Desirable

• Evidence of training or development relevant to volunteering.
• Experience of working with or managing volunteers.
• Experience of working with vulnerable people or in a confidential, sensitive environment.
• Experience of designing, delivering or coordinating the training of others.
• Knowledge and understanding of volunteering best practice and current trends and developments.
• An understanding of Disclosure and Barring Service checks.
• Confident in presenting to a diverse range of audiences.
• Ability to deliver training to small groups (10-15 people).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rainbows Hospice for Children and Young People

Address

Rainbows Hospice, Lark Rise, Loughborough,

Loughborough

Leicestershire

LE11 2HS

Employer's website

https://www.rainbows.co.uk (Opens in a new tab)