Head of Public Fundraising & Supporter Experience

Job description

Job responsibilities

About the Role As the Head of Public Fundraising & Supporter Experience, you will play a senior role in our Supporter Relations Management Team and act as deputy for the Director of Income Generation and Marketing. This pivotal position involves developing and leading strategies to grow our income, engage supporters, and deliver an outstanding supporter experience. Key Responsibilities Include: Team Leadership: Develop and lead a high-performing, collaborative public fundraising team, delivering against ambitious growth targets Supporter Acquisition: Deliver on a dedicated Supporter Acquisition Strategy which delivers 5,000 new supporters over the next five years. Strategic Planning: Create and implement an effective public fundraising strategy, encompassing individual giving, lottery, in-memory giving, legacy marketing, and supporter journeys. Brand Collaboration: Ensure the integration of Rainbows brand and fundraising communications to maximise their impact, developing compelling content and case studies. Income Growth: Develop plans with the Income Generation and Lottery teams to grow support from regular givers, cash donors, lottery players, and new committed giving propositions. Legacy Fundraising: Maximise support from gifts in Wills through strategic planning and delivery. Supporter Experience: Act as the strategic lead for supporter experience across all teams, ensuring every supporter feels valued and engaged. Further responsibilities in the role of Head of Fundraising & Supporter Experience at Rainbows can be found by downloading the Job Description. Requirements Significant recent experience in public fundraising that includes managing significant budgets Proven success in developing and delivering strategies and operational plans. A strong track record of leading, motivating, and developing high-performing teams. A deep understanding of individual giving, lottery, in-memory giving, legacy marketing, supporter care, and supporter experience. Experience using data-driven insights from CRM systems to inform strategy and audience engagement. A demonstrable track record of achieving income growth. Advanced knowledge of CRM databases and analytics. Further requirements can be found by downloading the Person Specification. Our Benefits include: Free onsite parking at the Hospice, Lark Rise, Loughborough. Hybrid, and Hospice working location (Need to be in the Hospice to start with). Eligibility to join blue light card discount scheme and Company Shop. Healthcare Cashback plan. Life Assurance. 27 days holiday plus bank holidays. Contributory pension scheme or Salary Sacrifice Pension Scheme Affordable meals at the Hospice, Lark Rise, Loughborough. Free Tea, Coffee and Fruit whilst at the Hospice Free access to Health Assured employee assistance programme Wellbeing support and access to Mental Health First Aiders Unofficial benefits: Fun events like Total Wipe Out, All staff away days, Guest visitors For further information about this role and the responsibilities please contact Nishil Saujani, Director of Income Generation and Marketing, on nishil.saujani@rainbows.co.uk To apply for the role please click apply now to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at recruitment@rainbows.co.uk This role is subject to an Enhanced DBS (Disclosure and barring Service Check) and pre-employment checks.

Person Specification

Qualifications

Essential

• Evidence of continuous professional development

Desirable

• CIoF Certificate

Experience

Essential

• Significant recent experience in public fundraising that includes managing significant budgets
• Developing and delivering strategy and operational plans
• Proven track record of successfully leading, inspiring, motivating and developing a high performing multi-disciplinary team.
• A demonstrable understanding of individual giving, lottery, in mem giving, legacy marketing, supporter care and supporter experience.
• Experience of using database to drive audience insight and strategy
• A track record of income growth
• Financial management including budgeting and forecasting.
• Planning and delivering projects
• Using databases
• Strong working knowledge of fundraising regulations and standards
• Expert knowledge of CRM databases and analytics
• Strong technology and digital skills to drive innovation and new ways of working
• Good working knowledge of all Microsoft 365 software including Outlook, Internet Explorer, Word and Excel
• The ability to work effectively as the leader of a small team
• Administrative and record-keeping skills
• Ability to build relationships both within and beyond organisation
• Excellent written and verbal communication skills, clarity, tact and the ability to adapt communication to suit audience
• Excellent time management skills
• Ability to organise and plan own work, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives
• A flexible approach with a strong focus on results
• Accuracy, consistency and attention to detail
• One Team Working together with fairness and respect.
• People Centred Championing inclusivity, compassion and clarity.
• Aim High Adapting, learning and sharing our expertise.
• Own It Focused, committed and accountable.

Desirable

• Project management skills and knowledge
• Ability to build and monitor complex budgets
• Ability to design and deliver monthly KPI reports and presentations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rainbows Hospice for Children and Young People

Address

Rainbows Hospice, Lark Rise, Loughborough,

Loughborough

Leicestershire

LE11 2HS

Employer's website

https://www.rainbows.co.uk (Opens in a new tab)