Job summary
Do you want to help make improvements to the Estates function of a local charity and make a difference to the local community?
St Leonard's Hospice is recruiting for an experienced and dynamic professional to join the team on a fixed term basis as an Estates Manager to lead on the delivery of the essential support services (Facilities, Catering and Housekeeping). This varied role is key to ensuring safe, compliant and high-quality environments for our patients and their visitors at the main Hospice site but also our retail estate which is based in York and the surrounding area.
This is a full-time position working 37.5 hours per week between normal office hours, Monday to Friday, for a fixed period of 18 months.There will also be a requirement to be a part of the facilities on-call function which provides 24/7 operational support.
Main duties of the job
As Estates Manager, your key priorities will be to:
- Deliver safe, efficient and cost-effective estates and support services aligned with the Hospices strategic goals with a focus on service development and improvements
- Be responsible for the senior management of the Facilities, Catering and Housekeeping teams, ensuring they deliver a safe and responsive service to meet all required regulatory standards
- Maintain and demonstrate comprehensive knowledge of Health & Safety legislation in relation to a healthcare environment including safe building maintenance, infection prevention and control, food safety and patient nutrition and hydration
- Ensure all statutory maintenance and compliance activities are carried out and documented
Our ideal candidates will have:
- Proven experience of successfully managing facilities, catering and housekeeping services including leading and developing multi-disciplinary teams and specialist contractors
- Experience of leading change management initiatives within operational services including service evaluations, gap analysis and implementing improvements
- A strong knowledge of health and safety legislation and track record of managing compliance with statutory and regulatory requirements (e.g. CQC, HTM and HBN)
- Excellent communication skills and ability to communicate at all levels both internally and externally
- Strong problem-solving skills and ability to work on own initiative
About us
Our mission is to provide excellent care and support to those living with life-limiting illness and to the people they care about, to enrich their lives and to contribute to the ongoing development of end-of-life care. We do this by placing our patients at the centre of everything we do, and through involving patients and their families in all decisions regarding their care.
We can only achieve this with the help of our amazing colleagues, by developing and recognising their contribution, and by sharing our knowledge and skills through education, audit and research.
Job description
Job responsibilities
The
Estates Manager will lead on the delivery of essential support services
(Facilities, Catering and Housekeeping) with their key focus being service
development and improvements.
They
will ensure that across the Main Hospice and Retail, sites will be safe,
compliant and high-quality environments.
Main
duties and responsibilities
Professional
- Responsible for the management of the Facilities,
Catering, and Housekeeping teams, ensuring they deliver a safe
and responsive service to
meet all required regulatory standards.
- Accountable to senior leadership for delivering
safe, efficient, and cost-effective estates and support services aligned with
the Hospices strategic goals.
- Conduct comprehensive service evaluations, including
needs assessments, gap analyses, and service redesigns to enhance operational
efficiency and patient outcomes.
- Lead change management initiatives within
operational services to enhance service delivery in response to the evolving
needs of a growing organisation.
- Establish and introduce departmental KPIs to measure
service quality, drive continuous improvement, and ensure compliance with
healthcare regulations through ongoing monitoring.
- Maintain and demonstrate comprehensive knowledge of
Health & Safety legislation in relation to healthcare environments,
including safe building maintenance, infection prevention and control, food
safety, and patient nutrition and hydration.
- Have (or gain) a strong understanding of CQC
Fundamental Standards and inspection frameworks, ensuring all support services
are inspection-ready and fully compliant.
- Contractor Service Management review contractors
performance ensuring value for money and build relationships, and assist
service leads in their operational contract management, including compliance
monitoring, value-for-money assessments, and performance management.
- FACILITIES:
Ensure all statutory maintenance and compliance activities are carried out and
documented, including HTM, HBN, and BS7671 (18th edition) requirements.
- FACILITIES: Project
work as needed either in leading on small projects or working in coordination
with Project Managers for larger projects.
- FACILITIES:
Participate in the on-call facilities function, providing 24/7 operational
support and ensuring swift resolution of urgent service issues.
- ESTATE: Manage
utilities, energy performance, and carbon reduction targets for SLH estate.
- ESTATE: Oversee
waste management in alignment with clinical and non-clinical waste regulations
and sustainability goals.
Managerial
- Management lead for the operational delivery of
Facilities, Catering, and Housekeeping services within a healthcare
environment, ensuring safe, patient-centred, and compliant service standards.
- Provide effective line management to service leads
and as Senior Manager to their teams; foster a culture of accountability,
professional development, and multidisciplinary collaboration.
- Oversee staff recruitment, grievance, disciplinary,
and capability matters.
- Collaborate with WELD to identify and implement
staff training and development programmes.
- Manage and carry out investigations related to
plant, equipment, or service failures, identifying process gaps and
implementation of follow-up actions.
- Author, review, and update policies and procedures
to reflect current legislation, industry and clinical standards, and
operational best practices.
Job description
Job responsibilities
The
Estates Manager will lead on the delivery of essential support services
(Facilities, Catering and Housekeeping) with their key focus being service
development and improvements.
They
will ensure that across the Main Hospice and Retail, sites will be safe,
compliant and high-quality environments.
Main
duties and responsibilities
Professional
- Responsible for the management of the Facilities,
Catering, and Housekeeping teams, ensuring they deliver a safe
and responsive service to
meet all required regulatory standards.
- Accountable to senior leadership for delivering
safe, efficient, and cost-effective estates and support services aligned with
the Hospices strategic goals.
- Conduct comprehensive service evaluations, including
needs assessments, gap analyses, and service redesigns to enhance operational
efficiency and patient outcomes.
- Lead change management initiatives within
operational services to enhance service delivery in response to the evolving
needs of a growing organisation.
- Establish and introduce departmental KPIs to measure
service quality, drive continuous improvement, and ensure compliance with
healthcare regulations through ongoing monitoring.
- Maintain and demonstrate comprehensive knowledge of
Health & Safety legislation in relation to healthcare environments,
including safe building maintenance, infection prevention and control, food
safety, and patient nutrition and hydration.
- Have (or gain) a strong understanding of CQC
Fundamental Standards and inspection frameworks, ensuring all support services
are inspection-ready and fully compliant.
- Contractor Service Management review contractors
performance ensuring value for money and build relationships, and assist
service leads in their operational contract management, including compliance
monitoring, value-for-money assessments, and performance management.
- FACILITIES:
Ensure all statutory maintenance and compliance activities are carried out and
documented, including HTM, HBN, and BS7671 (18th edition) requirements.
- FACILITIES: Project
work as needed either in leading on small projects or working in coordination
with Project Managers for larger projects.
- FACILITIES:
Participate in the on-call facilities function, providing 24/7 operational
support and ensuring swift resolution of urgent service issues.
- ESTATE: Manage
utilities, energy performance, and carbon reduction targets for SLH estate.
- ESTATE: Oversee
waste management in alignment with clinical and non-clinical waste regulations
and sustainability goals.
Managerial
- Management lead for the operational delivery of
Facilities, Catering, and Housekeeping services within a healthcare
environment, ensuring safe, patient-centred, and compliant service standards.
- Provide effective line management to service leads
and as Senior Manager to their teams; foster a culture of accountability,
professional development, and multidisciplinary collaboration.
- Oversee staff recruitment, grievance, disciplinary,
and capability matters.
- Collaborate with WELD to identify and implement
staff training and development programmes.
- Manage and carry out investigations related to
plant, equipment, or service failures, identifying process gaps and
implementation of follow-up actions.
- Author, review, and update policies and procedures
to reflect current legislation, industry and clinical standards, and
operational best practices.
Person Specification
Qualifications
Essential
- IOSH or NEBOSH Health & Safety qualification
- Evidence of continued professional development in facilities or operational management
Desirable
- Degree or equivalent qualification in Facilities Management, Estates, or a related discipline
IT
Essential
- Good basic IT skills
- Knowledge of Microsoft applications (Word, Excel, PowerPoint, Outlook)
Personal
Essential
- Strong problem-solving skills and ability to work on own initiative
- Ability to manage complex and competing priorities under pressure
- Be able to work as part of a team and individually
- Flexible approach to the work undertaken
Communication
Essential
- Excellent communication and stakeholder management skills
- Ability to communicate at all levels within the Hospice
Other requirements
Essential
- Be prepared to assist with Hospice fundraising activities
- Current driving licence and access to a vehicle for work purposes
Experience
Essential
- Proven experience managing Facilities, Catering, and Housekeeping services
- Experience of leading and developing multi-disciplinary teams and managing specialist contractors
- Proven experience of leading change management initiatives within operational services
- Demonstrable experience in service evaluation, gap analysis, and implementation of improvements
- Track record of managing compliance with statutory and regulatory requirements (e.g. CQC, HTM, HBN)
- Experience of managing budgets, energy performance, and cost efficiency across operational services
- Experience of managing performance through KPIs, audits, and monitoring systems
- Line management experience, including handling recruitment, disciplinary, and grievance processes
- Experience in managing service contracts, including procurement and contractor performance
- In-depth knowledge of healthcare-specific standards such as HTM, HBN, BS7671 (18th edition)
- Strong understanding of Health & Safety legislation, infection control, and food hygiene in healthcare
- Ability to lead and implement policy and procedural changes
Desirable
- Experience of working in a healthcare environment
- Familiarity with CQC inspection frameworks and regulatory compliance
- Experience with sustainability initiatives including carbon reduction and waste management strategies
- Experience participating in or managing a 24/7 on-call rota for facilities services
- Involvement in capital projects or refurbishment programmes within healthcare settings
- Familiarity with Facilities Management software systems
Person Specification
Qualifications
Essential
- IOSH or NEBOSH Health & Safety qualification
- Evidence of continued professional development in facilities or operational management
Desirable
- Degree or equivalent qualification in Facilities Management, Estates, or a related discipline
IT
Essential
- Good basic IT skills
- Knowledge of Microsoft applications (Word, Excel, PowerPoint, Outlook)
Personal
Essential
- Strong problem-solving skills and ability to work on own initiative
- Ability to manage complex and competing priorities under pressure
- Be able to work as part of a team and individually
- Flexible approach to the work undertaken
Communication
Essential
- Excellent communication and stakeholder management skills
- Ability to communicate at all levels within the Hospice
Other requirements
Essential
- Be prepared to assist with Hospice fundraising activities
- Current driving licence and access to a vehicle for work purposes
Experience
Essential
- Proven experience managing Facilities, Catering, and Housekeeping services
- Experience of leading and developing multi-disciplinary teams and managing specialist contractors
- Proven experience of leading change management initiatives within operational services
- Demonstrable experience in service evaluation, gap analysis, and implementation of improvements
- Track record of managing compliance with statutory and regulatory requirements (e.g. CQC, HTM, HBN)
- Experience of managing budgets, energy performance, and cost efficiency across operational services
- Experience of managing performance through KPIs, audits, and monitoring systems
- Line management experience, including handling recruitment, disciplinary, and grievance processes
- Experience in managing service contracts, including procurement and contractor performance
- In-depth knowledge of healthcare-specific standards such as HTM, HBN, BS7671 (18th edition)
- Strong understanding of Health & Safety legislation, infection control, and food hygiene in healthcare
- Ability to lead and implement policy and procedural changes
Desirable
- Experience of working in a healthcare environment
- Familiarity with CQC inspection frameworks and regulatory compliance
- Experience with sustainability initiatives including carbon reduction and waste management strategies
- Experience participating in or managing a 24/7 on-call rota for facilities services
- Involvement in capital projects or refurbishment programmes within healthcare settings
- Familiarity with Facilities Management software systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
