Job summary
Do you want to join our growing Fundraising team?
As we celebrate 40 years since admitting our first patient, St Leonard's Hospice is investing in fundraising with our wonderful community of supporters. We want everyone to know about the difference our work makes and how they can be part of making it happen through fun and engaging ways of raising money!
Main duties of the job
Based on reception in the fundraising office, the Fundraising Support Assistant will be the initial point of contact for fundraising enquiries, helping maintain donor records and preparing and packing fundraising resources.
You will also have the chance to gain lots of experience working with different colleagues across the busy fundraising team, including:
- individual giving
- supporter experience
- philanthropy & partnerships
- database administration
- events and community fundraising
In addition to the above, this role also includes a chance for you to undertake a Fundraiser Level 3 Apprenticeship. On successful completion of the programme (usually13-15 months), you will be awarded a Level 3 Standard Fundraiser Apprenticeship.
Our ideal candidate will have:
- Experience of working (either paid or voluntary) in a customer facing role
- Good organisation skills, including being able to prioritise tasks and attention to detail
- Proven interpersonal skills
- Enthusiasm and a can do attitude
What we can offer you in return:
- Generous annual leave entitlement of up to 41 days
- Attractive pension schemes
- Extensive employee discounts
- Training and development opportunities
About us
Our mission is to provide excellent care and support to those living with life-limiting illness and to the people they care about, to enrich their lives and to contribute to the ongoing development of end-of-life care. We do this by placing our patients at the centre of everything we do, and through involving patients and their families in all decisions regarding their care.
We can only achieve this with the help of our amazing colleagues, by developing and recognising their contribution, and by sharing our knowledge and skills through education, audit and research.
Job description
Job responsibilities
Provide
operational support across the Fundraising team and be the initial point of
contact for fundraising enquiries by phone, email and in-person. The support
will include the following areas of fundraising:
- Individual giving
- Supporter experience
- Philanthropy & partnerships
- Database administration
- Events, community and corporate
fundraising
-
Main
duties and responsibilities
- Be the first point of contact for incoming
fundraising enquiries by telephone, email, post and in-person, ensuring
enquiries are fielded and dealt with in a timely manner by the appropriate
person.
- Maintain donor records on the fundraising CRM database.
- Prepare fundraising resources including printing,
laminating and collating items.
- Pack and distribute fundraising resources and thank
you communications by post and email.
- Collect and prepare prizes for raffles and tombolas.
- Ensure that collecting boxes are clean and ready for
distribution, marking them out on the CRM and regularly liaise with box-holders
to maximise income.
- Maintain a tidy and organised office and storage
areas. Order stationary as and when needed.
- Assist at fundraising events, Hospice-led or
otherwise, at the Hospice and off-site around the region. This will include
occasional evening and weekend work.
- If required, complete a Fundraiser Level 3
Apprenticeship, studying for no less than six hours a week and qualifying in 13 - 15 months.
Job description
Job responsibilities
Provide
operational support across the Fundraising team and be the initial point of
contact for fundraising enquiries by phone, email and in-person. The support
will include the following areas of fundraising:
- Individual giving
- Supporter experience
- Philanthropy & partnerships
- Database administration
- Events, community and corporate
fundraising
-
Main
duties and responsibilities
- Be the first point of contact for incoming
fundraising enquiries by telephone, email, post and in-person, ensuring
enquiries are fielded and dealt with in a timely manner by the appropriate
person.
- Maintain donor records on the fundraising CRM database.
- Prepare fundraising resources including printing,
laminating and collating items.
- Pack and distribute fundraising resources and thank
you communications by post and email.
- Collect and prepare prizes for raffles and tombolas.
- Ensure that collecting boxes are clean and ready for
distribution, marking them out on the CRM and regularly liaise with box-holders
to maximise income.
- Maintain a tidy and organised office and storage
areas. Order stationary as and when needed.
- Assist at fundraising events, Hospice-led or
otherwise, at the Hospice and off-site around the region. This will include
occasional evening and weekend work.
- If required, complete a Fundraiser Level 3
Apprenticeship, studying for no less than six hours a week and qualifying in 13 - 15 months.
Person Specification
Other
Essential
- Willingness and ability to work flexibly and occasionally outside of core office hours
Experience
Essential
- Experience of working in a customer-facing role (either paid or voluntary)
- Good organisation skills: prioritising tasks, clear communication, attention to detail
Desirable
- Experience of working or volunteering in a charity
- Interacting with beneficiaries and the public through charity work
- Working knowledge of GDPR
Communication
Essential
- Proven interpersonal skills
- Ability to remain courteous and respectful of others
- Good telephone manner
- Able to work effectively in a multi-disciplinary team
- Ability to communicate at all levels with the Hospice
IT
Essential
- Good basic IT skills
- Knowledge of Microsoft applications (Word, Excel, Power point, Outlook)
Desirable
- Experience of entering data into a CRM
Personal
Essential
- Enthusiasm and a can do attitude
- Empathy for people with serious and life-limiting illness, their loved ones and people recently bereaved
- A professional work ethic: discreet, honest, conscientious, self-motivated and reliable
- Flexible approach to work undertaken
Person Specification
Other
Essential
- Willingness and ability to work flexibly and occasionally outside of core office hours
Experience
Essential
- Experience of working in a customer-facing role (either paid or voluntary)
- Good organisation skills: prioritising tasks, clear communication, attention to detail
Desirable
- Experience of working or volunteering in a charity
- Interacting with beneficiaries and the public through charity work
- Working knowledge of GDPR
Communication
Essential
- Proven interpersonal skills
- Ability to remain courteous and respectful of others
- Good telephone manner
- Able to work effectively in a multi-disciplinary team
- Ability to communicate at all levels with the Hospice
IT
Essential
- Good basic IT skills
- Knowledge of Microsoft applications (Word, Excel, Power point, Outlook)
Desirable
- Experience of entering data into a CRM
Personal
Essential
- Enthusiasm and a can do attitude
- Empathy for people with serious and life-limiting illness, their loved ones and people recently bereaved
- A professional work ethic: discreet, honest, conscientious, self-motivated and reliable
- Flexible approach to work undertaken
