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Patient Coordinator and Admin Support

Hospice at Home Carlisle and North Lakeland

The closing date is 09 March 2025

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Job summary

Hospice at Home an independent charitable organisation; is looking to recruit to a flexible part time Patient Co-ordinator and admin support worker on 15 hours per week. The post holder will be able to work flexibly to meet the needs of the Nursing Coordination Team.

Main duties of the job

The post holder will be responsible for accepting referrals to the nursing service, allocation of patient care and providing general admin support to the clinical teams. The post will also require the individual to communicate with a variety of Health and Social Care Professionals, patients/carers and members of the general public on a daily basis.

About us

Hospice at Homes core service is our skilled team of Registered Nurses and Healthcare Assistants who provide exceptional care and support in peoples last year of life, at end of life, also providing additional services such as Lymphoedema, Bereavement and Family Support, Befriending, Occupational Therapy and Complementary Therapy.

We provide individualised care and support to improve quality of life and our end of life care helps facilitate a peaceful and dignified death in the home and support to those who are bereaved.

Date posted

26 February 2025

Pay scheme

Other

Salary

£24,726 a year

Contract

Permanent

Working pattern

Part-time

Reference number

B0341-25-0002

Job locations

Valley Court, Barras Lane

Dalston

Carlisle

Cumbria

CA5 7NY


Job description

Job responsibilities

The post holder will act as a patient co-ordinator for the Hospice at Home nursing and support service which provides palliative care to patients, their relatives and carers. The co-ordinator will be responsible for accepting referrals, the allocation of staff, liaising with other health and social care professionals, patients relatives and carers and the general public.

The post holder will work closely with others who co-ordinate care. The post holder will also provide administrative support to the Hospice at Home team which includes Nurse Team Lead, Complementary Therapy, Family Support, Lymphoedema, and Occupational Therapy services.

Job description

Job responsibilities

The post holder will act as a patient co-ordinator for the Hospice at Home nursing and support service which provides palliative care to patients, their relatives and carers. The co-ordinator will be responsible for accepting referrals, the allocation of staff, liaising with other health and social care professionals, patients relatives and carers and the general public.

The post holder will work closely with others who co-ordinate care. The post holder will also provide administrative support to the Hospice at Home team which includes Nurse Team Lead, Complementary Therapy, Family Support, Lymphoedema, and Occupational Therapy services.

Person Specification

Skills and Appitiudes

Essential

  • A good understanding of NHS IT systems
  • Ability to prioritise own workload
  • Ability to work unsupervised and as a member of a team
  • Enhanced communication skills
  • Ability to recognise patient or a family in distress
  • Ability to deal with distressed individuals
  • Ability to concentrate in an environment where priorities change frequently
  • Advanced IT. skills

Desirable

  • Good knowledge of EMIS including reporting skills.

Qualifications

Essential

  • Business Administration qualification or equivalent

Desirable

  • ECDL

Experience

Essential

  • Experience of working within Health/ Social Care settings
  • Dealing with the General public

Desirable

  • Working within palliative care
Person Specification

Skills and Appitiudes

Essential

  • A good understanding of NHS IT systems
  • Ability to prioritise own workload
  • Ability to work unsupervised and as a member of a team
  • Enhanced communication skills
  • Ability to recognise patient or a family in distress
  • Ability to deal with distressed individuals
  • Ability to concentrate in an environment where priorities change frequently
  • Advanced IT. skills

Desirable

  • Good knowledge of EMIS including reporting skills.

Qualifications

Essential

  • Business Administration qualification or equivalent

Desirable

  • ECDL

Experience

Essential

  • Experience of working within Health/ Social Care settings
  • Dealing with the General public

Desirable

  • Working within palliative care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hospice at Home Carlisle and North Lakeland

Address

Valley Court, Barras Lane

Dalston

Carlisle

Cumbria

CA5 7NY


Employer's website

https://www.hospiceathome.co.uk/ (Opens in a new tab)

Employer details

Employer name

Hospice at Home Carlisle and North Lakeland

Address

Valley Court, Barras Lane

Dalston

Carlisle

Cumbria

CA5 7NY


Employer's website

https://www.hospiceathome.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Head of Clinical Services

Alison Hetherington

alison.hetherington@hhcnl.cumbria.nhs.uk

01228608942

Date posted

26 February 2025

Pay scheme

Other

Salary

£24,726 a year

Contract

Permanent

Working pattern

Part-time

Reference number

B0341-25-0002

Job locations

Valley Court, Barras Lane

Dalston

Carlisle

Cumbria

CA5 7NY


Supporting documents

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