Pathway Operational Manager
Care Unbound Ltd t/a Here
This job is now closed
The Sussex MSK Partnership (SMSKP) is managed and coordinated centrally by HERE. The Pathway Operational Manger (POM) will work alongside an existing team of other POMs in a collaborative and supportive environment. The POM will be aligned to one of the anatomical pathway teams that make up the service, although much of the role will be looking at how we can integrate more as a service.
Main duties of the job
They will be jointly responsible for the management of demand and capacity within the service and ensuring a high standard of quality of care for patients. They will supporting the Senior Patient Care Advisor manage a team and making sure colleagues are being developed in their roles. They will also be in regular contact with a team of clinical staff.
Our Purpose: Care Unbound. To create more possibilities for care in every moment.
Here is a not-for-profit social enterprise – we work with and for the NHS, reinvesting surplus generated by our work into creating better services. We started in 2008 and have specialised in creating public sector partnerships to deliver primary and community health services.
Our members are local GPs, Practice Managers, Practice Nurses and our own staff.
We believe in enabling people to take control of their health care journeys we help to change the way health and wellbeing services work so care can focus on what matters to individuals.
We work to ensure that our culture is one that allows everyone to come to work as their whole selves. For most of us, work takes up a big part of our day. We want to ensure that its enjoyable and speaks to us on a level deeper than just getting the job done.
1. Working closely with Pathway Clinical Leads to monitor and co-ordinate demand and capacity. Sourcing and supplying demand and capacity data in order to facilitate service decisions and ensure timely access to the service.
2. Analysing referral trends and flows of referrals through the service. Ensuring that the demand of the pathway is effectively managed and escalating to the Service Manager as required.
3. Assessing forward capacity across the geography for a specific pathway group and ensuring that workforce is flexed in a way that best suits the service needs.
4. Working with other Pathway Operational Managers on a daily basis to assess the needs of the service and deploy administrative resource accordingly.
5. Communicate with providers and partners on a regular basis to ensure the smooth flow of a patient through the service and using information such as waiting times to assist in a patient’s decision making process.
Staff and Performance Management
1. To line manage Senior Patient Care Advisors (SPCAs) within a pathway group. Undertaking regular ‘one-to-one’ meetings and annual appraisals, this may be from Here and other partner organisations.
2. Creating and maintaining a culture of open feedback within the team. Enabling staff to refine and improve the service.
3. To enable the supervision of all staff within the pathway group, using the relevant organisational policies and training structure.
4. Develop and maintain relationships with the key roles stated below.
5. Ensuring and maintaining data security and patient confidentiality by adhering to policies and protocols.
6. Assisting the Service Manager to monitor service delivery and staffing budgets ensuring that delivery is within the agreed budgetary limits.
1. To assist the Service Manager in the operational provision of the SMSKP service and taking a lead on the delivery of a pathway group. This includes achieving and maintaining high standards for access, quality, safety and patient engagement.
2. Adhere to and ensure targets are met. This includes contractual, corporate standards and targets and the Commission for Quality of Care standards and outcomes.
3. Providing support to Primary Care, including the sharing of best practice processes and practice visits. To assist GP surgeries to ensure there is a smooth referral process.
4. Leading on the scheduling and maintenance of a range of clinics. Ensuring that these clinics are fully utilised and prepared in a timely manner.
5. Working with the SPCAs to ensure that all waiting lists are regularly monitored and kept up to date.
6. Ensuring that all incident, complaint and plaudit reporting is done following policy and that all learning is cascaded as needed.
7. Support the Service Manager and Community Services Lead where necessary to secure new service provision business where appropriate. To assist in the implementation of new service provision.
8. Undertake any other duties required by the business as appropriate to the role.
Training and Developments
1. Sharing learning from both new ways of working and from incidents with clinical and non-clinical staff as necessary.
2. Proactively reviewing current processes and developing / improving where appropriate.
Personal Qualities & Skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.