Director of Primary Care

Care Unbound Ltd t/a Here


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Job summary

We are looking for a new Director to join our Enabling (Senior Management) Team with a particular focus on our primary care resilience and innovation work. We are passionate about primary care as the place where most people’s healthcare journey starts, where we support people to live well whatever their health status, and where there is enormous potential to create healthier communities.

Our Enabling Team is made up of our CEO, Deputy CEO / Commercial Director, Finance Director, Chief Information Officer and MSK Managing Director.

Please complete the NHS Jobs application form outlining your qualifications and experience.

Please note we would like you to complete a written exercise in the supplementary information section of the standard form.

You should write 2 parts: 1) A brief cover note introducing yourself and what you bring to the role and 2) a written exercise - we would like you to imagine you’ve been with us for a wildly successful first year and you are writing a blog about what you’ve learned and how your personal values and passions sustained you. Let your imagination run free and keep your blog around 500 words.

We encourage you to take up our offer of an informal conversation with a current Enabling Team member prior to application ,to arrange this please contact or phone 07483 424307


Main duties of the job

Our new Director will join our Enabling Team with a particular focus on our primary care resilience and innovation work.

Our primary care delivery footprint includes Improved Access Services across Brighton & Hove and High Weald, Lewes & Havens, innovative primary care services within the urgent care pathways, and the COVID19 vaccination collaboration across 6 Primary Care Networks (PCNs). Through our Practice Unbound innovation arm we offer of blended e-learning products we support over 3000 practices to deliver primary care in innovative ways.

As Director you will work within our Enabling Team to continue to deliver our successful collaborations within primary care.

You will oversee the delivery of our primary care services portfolio ensuring our operational delivery is aligned with our organisational vision and strategic intent.

Each of our primary care services has strong operational and clinical leadership structures in place. You will work closely to enable these leaders to deliver outstanding and innovative approaches to patient care. 

You will work closely with the Here Commercial Director and CEO to ensure we are able to identify and develop opportunities within the portfolio. You will need to anticipate emerging opportunities, start conversations and pursue new ways to create health in our communities.


About us

Our Purpose: Care Unbound. To create more possibilities for care in every moment.

Here is a not-for-profit social enterprise – we work with and for the NHS, reinvesting surplus generated by our work into creating better services. We started in 2008 and have specialised in creating public sector partnerships to deliver primary and community health services.

Our members are local GPs, Practice Managers, Practice Nurses and our own staff.

Our Enabling Team (senior management team) are supported by a board of Non-Executive Directors from different industries to widen our perspective and ensure our decision making is aligned with our values and wider purpose.

We hold the following beliefs and values to guide our work in creating better health for our communities:

We believe these things to be true

- Care is something we can choose to show for ourselves and each other at any time. Care is not exclusive to an appointment or a medical intervention

- We have a right to take control of our lives

- It takes courage to step forward and effect change. The capacity to lead is within us all

- Every interaction can be powerful if we choose to engage consciously. We know the ripples from these movements can go on to create profoundly positive change

-True care is a way of living that creates meaning between us all


Job description

Job responsibilities

Strategic Leadership

Your role will contribute at a senior level to the success of the organisation with a particular focus on delivering on our promises. As a senior leader you will:

- Provide dynamic leadership to all staff and clinicians to support a shared understanding of, and commitment to the vision and strategic aims of Here

- Act as a guardian for our core purpose, create possibilities for care in every moment

- Actively seek out and secure new opportunities that enable us to positively contribute to the lives of people using our services and the health and care economy that we work in

- Coach and mentor senior staff to grow their understanding of health and social care systems, and their ability to work within them

- Work collaboratively with senior leaders in relevant partner organisations and commissioning teams to achieve ‘win-win’ relationships and outcomes

- To work with system leaders to grow shared vision for primary care resilience and innovation, and our unique contribution to this evolving landscape

Senior Operational Leadership and Clinical Delivery

As a lead, you will:

- Lead on the implementation of programmes of work that pursue our vision and goals of developing new models of care for primary care systems, integrate new ways of working and innovative solutions

- Support leaders to embed a positive and forward-thinking approach to quality, safety, efficient delivery, compassion and effective care

- Model and promote a learning culture that enables all staff to have their contributions valued, develop learning across services and work collaboratively to drive quality improvement in all we do

- Work closely with the local and regional system (including acute, community, primary care and Voluntary Community and Social Enterprise sector) to evolve care pathways aligned to the delivery of high quality, innovative services

- Explore meaningful opportunities to maximise impact for people using our services, and spread learning across the organisation and in the wider health economy

- Oversee operational performance and ensure there are appropriate measures in place to manage any areas of escalating concern

- Contribute to accessible and clear reporting frameworks that inform the Board, Quality & Safety Assurance Review group (known as QUASAR within the organisation), the team, commissioners to enable assurance and scrutiny of service delivery

- Adop a solution focused approach, drawing on quality improvement and innovation methods to resolve complex delivery problems

Information and Finance management

You will be accountable for operational and financial performance in your portfolio, including:

- Ensuring the strategic alignment of budgets (managing resource, setting annual budgets), including exploring most impactful use of resource or cost savings where needed

- Supporting budget holders to manage delegated budgets in line with the Here standing financial instructions

Key relationships

Your key relationships will be:

- Enabling Team members (CEO, Commercial Director, FD, Chief Information Officer and MSK MD)

- Executive and Non-Executive Directors

- Clinical and Operational leadership

- Patients and patient leaders

- Primary Care Network Clinical and Operational leaders

- Local and regional Federation Leaders

- Director level clinicians and managers across NHS and Independent sector providers, Third Sector and Primary Care

- Clinical Commissioning Groups, CSU, ICP and ICS leaders

- Here Contract Manager

- Here CQC registered manager & nominated person

- Finance Director & Finance team

- Organisational Development & HR team


Person Specification



  • Educated to Masters degree level and/ or equivalent experience
  • Senior Management Qualification and/ or equivalent experience



  • We expect a successful candidate will be:
  • An experienced senior leader, skilled in building collaborations that maximise the strengths of all parties.
  • Experienced in rolling out new programs of work, and overseeing direct provision of services.
  • Interpersonally skilled in both one to one and group-based settings, with particular experience at hosting external stakeholder relationships, working with patient partners and multi-professional groups.
  • Experience in managing commissioner relationships and contract management.
  • Insightful, reflective, curious, constructive, creative, solution focused and kind.
  • Comfortable with managing large budgets.

Personal Qualities


  • Excellent communication skills
  • High attention to detail
  • Adept in fast paced, changing and complex environments

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Care Unbound Ltd t/a Here


4th Floor

177 Preston Road


East Sussex


Employer's website (Opens in a new tab)

For questions about the job, contact:

Gillian Howson


Date posted

08 December 2021

Pay scheme



£70,000 to £80,000 a year



Working pattern

Full-time, Flexible working, Home or remote working, Compressed hours

Reference number


Job locations

4th Floor

177 Preston Road


East Sussex


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