Job responsibilities
JOB DESCRIPTION
& PERSON SPECIFICATION
POST TITLE: Clinical Service Manager
RESPONSIBLE TO: Chief
Operating Officer
HOURS: 37.5 hours per week
TERM OF POST: Permanent
LEAVE ENTITLEMENT: 27 days annual leave per annum exclusive of
Bank Holidays
(increasing with length of
service)
LOCATION: Keele, Staffordshire
SALARY: £60,000-£63,000
PURPOSE OF THE POST/RESPONSIBILITIES
The services of Caudwell Children enrich the lives of our children and
families through the delivery of high-quality, person-centred care and support
services that promote independence and achieve valued outcomes. We seek to
create a safe, homely and supportive environment that enhances the lives of
autistic children.
The post will be based at the Caudwell International Childrens Centre
at Keele University, Staffordshire with opportunity to work from home. The
candidate should be able to work with a substantial degree of independent
professional responsibility to take a senior leadership role within our
clinical services.
The Post Holder will work in partnership with the Chief Operating
Officer and Governance Lead.
Key
Responsibilities
To provide
operational leadership for Caudwell Childrens Autism Service and to ensure
effective clinical and operational management in partnership with the Chief
Operating Officer and Governance Lead and work in collaboration with the
discipline leads.
To work in
partnership with the Chief Operating Officer and the Governance Lead to deliver
quality and performance improvements in the service, development of the service
strategy and grow the business.
To work closely
with the charitys Leadership Team in developing and achieving the strategic
goals of CCAS services and participating in the business planning processes for
CCAS services.
To take on the role
of Safeguarding Lead for Caudwell Children.
To take on the role of Infection Control Lead for
Caudwell Children.
To improve quality
and outcomes through the completion of clinical audit and service evaluation.
To position
clinical advice and leadership at the centre of Caudwell Childrens Autism
Service with the aim of increasing quality and value throughout the service and
the charity.
In conjunction with
the Clinical Lead, harness expertise by engaging with a range of organisations;
including the voluntary sector, Royal Colleges, specialist professional
associations, patient groups, NHS and community health services and social care
to develop a shared focus on improvement and alignment of purpose.
Line management and
oversight of the Family Support Team at Caudwell Children.
To offer
supervision to the discipline leads working in CCAS services.
To support the
Complaints Officer to investigate Clinical Complaints and where required work
with HR to investigate concerns.
Form part of the
clinical assessment team leading on Autism assessment for young people aged
4-11.
Leadership
and Management
To oversee and
manage team productivity and address challenges as and when required
implementing in conjunction with the Senior Leadership Team, structures and
strategies to improve productivity including training needs of team.
Ensure complaints
and incidents/serious incidents are investigated and responded to within a
specified timeframe.
Respond to feedback
from families on service delivery, dealing with difficult issues in a sensitive
way.
Be responsible for
the delivery of effective clinical and corporate governance within the service
area, ensuring systems are compliant with policy.
Provide managerial
leadership to staff within areas of service responsibility.
To have the ability
to lead on multi-disciplinary clinical discussions and supervision, reviews of
clinical activities and caseloads.
Manage all aspects
of Human Resource management, supported by the Human Resources Team including
recruitment, retention, Sickness, Absence and individual performance management
in own area of responsibility. Provide effective leadership to services within
the area of responsibility, ensuring strong clinical leadership is established
and supported.
Ensure that
frameworks and systems are in place across own areas of responsibility for the
appraisal, supervision, and personal development of all staff groups in line
with professional requirements/.
Manage incoming
referrals, team allocation processes and workload management.
To ensure the
Health, safety and wellbeing of all staff within the team.
To adhere to
professional Codes of Conduct at all times.
To ensure regular,
productive and open communication with staff who they lead.
With the Governance
Lead and Chief Operating Officer, jointly take responsibility for the
performance (oversight of clinical, contractual, financial and operational) of
the service and the external market factors (demand growth, competitive
position, etc.) to inform the development of the strategy.
Initiate, lead and
participate in clinical service development activities within CICC services.
To develop, monitor and evaluate assessment
and treatment pathways to support the multi-disciplinary teams to:
-
Undertake
comprehensive assessment of children and families accessing the service.
-
Utilise best
practice guidance to inform clinical activity.
-
Contribute to the
recommendations for individual familys journeys based on identified needs.
-
Deliver and
evaluate interventions and recommendations.
-
Work closely with
the Family Support Team to optimise a familys support.
-
Evaluate and modify
familys journeys, utilising appropriate outcome measures.
Education and Professional Practice
Work on own
initiative and with minimal direct supervision from the Chief Operating Officer.
Supervise clinical
staff in accordance with agreed policy and ensure their compliance with their
Code of Ethics and Professional Conduct.
Review and reflect
on own practice through effective use of supervision with the Chief Operating
Officer.
Ensure compliance
with professional standards for clinical practice.
Adhere to HCPC
regulations or relevant Code of Ethics and Professional Conduct for specialty.
Adhere to all
Caudwell Children policies and procedures.
To participate and
take a lead role in the specialist education and training of professional and
clinical colleagues, students, visitors and volunteers.
To actively support
and encourage staff in their CPD activities.
To lead education
and training events locally and, where appropriate, nationally.
Demonstrate
commitment to ongoing professional development through participation in
internal and external development opportunities identified in supervision and
appraisal.
Apply specialist
knowledge and skills in order to demonstrate professional proficiency.
Develop and
maintain links with other clinicians and academics in specialist field of work.
Keep up to date and
integrate relevant new initiatives and recommendations from relevant
professional organisations, ensuring that practice is informed and current,
where appropriate.
Customer Care / Quality Assurance
Ensure children and their families receive
individualised, holistic care delivered by a professional team in a way that
maximises their quality of life and respects their privacy and dignity.
Ensure our children and their families receive high
quality, caring services professionally delivered within a safe environment and
within the financial constraints agreed by the Leadership Team.
As part of the team engage actively in practice
development, evaluation, audit and research activities to inform evidence-based
practice and ongoing quality assurance.
Communicate with children and families in a way
that respects their views, autonomy and culture.
Uphold the principles and practice of customer care
and continuous improvement.
Ensure that service users are enabled to comment
and complain about any of the services they receive and ensure that all
comments and complaints received are dealt with promptly and in accordance with
organisational policy and procedures.
Confidentiality and data protection regarding all
personal information and organisational activities must be maintained at all
times (both in and out of working hours) in accordance with professional codes
of conduct and relevant legislation such as the Data Protection Act/ GDPR.
To create an inclusive working environment where
diversity is valued, everyone can contribute, and everyday action ensure we
meet our duty to uphold and promote equality.
To work within the guidance of the National
Institute for Health and Clinical Excellence (NICE), providing clinical input
into the development of quality standards and, through clinical leadership,
influence the introduction and achievement of such standards.
To carry out duties with full regard to the
organisations Equal Opportunities and Diversity Policy.
