Job responsibilities
Crisis Service Manager (Fixed term 12 months)
Hours of work: 37.5 hours per week, working 9am-5pm, with flexibility to support services that operate 24 hours a day.
Salary: £38,397 with progression to £42,723 per annum
Location: Home based, with expectation of travel within the Kent and Medway area, with travel to head office every 6 months.
This is a fixed term role until March 2027.
Are you looking for a job or an opportunity where you can make a difference! Join us and make Mental Health Matter!
About the role
We have an exciting and new opportunity for a Crisis Service Manager to join our growing Kent and Medway team.
This role is supporting operations, working with teams across Kent and Medway, with focus on our Community services operating 6pm-11pm. The role is Monday to Friday 9am-5pm, however there will need to be flexibility to support service visits within operational hours. The Kent safe havens are an out of hours crisis alternative to Accident and Emergency for individuals facing crisis or heading towards a mental health crisis.
The purpose of the role is to provide leadership and management to deliver high quality, safe and effective Crisis services in support of the organisation's mission, values and strategy. You will be ensuring the team are responsive to the needs of people in an honest, non-judgemental and open manner which respects the rights of individuals and groups.
Work will include promoting the profile and reputation of MHM by building and maintaining positive relationships with a wide range of internal and external stakeholders, including relevant professional networks and individuals who access our services, and keeping up to date with best practice in the field.
We are looking for experienced, compassionate and organised person to work with team to focus support to our clients who have a range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion.
About you
To be successful in this role, you will need to have:
*An understanding of the mental health landscape within Kent and Medway.
*Have exceptional communication skills.
*Experience of systems and data recording *Advanced understanding of complex mental health need.
*The ability to engage with a range of people.
*Auditing experience.
*Financial management experience.
*People management experience.
About us
Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers.
Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities
What we offer you
Competitive salaries, with an annual pay review process
25 days Annual leave, increasing with length of service, plus bank holidays
Enhanced Occupational Sick pay
Access to our workplace pension scheme
Family friendly and flexible working arrangements to support a good work life balance
Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources
Life Assurance and Free Will writing service
Blue Light Card and Charity Workers discounts
Access to Tickets for Good
Employee recognition and celebration schemes
A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations
How to Apply
We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents.
We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone.
If you would like to have an informal conversation about this role, please contact:
Natalie Jewell:
