Mental Health Matters

Crisis Recovery Worker - Sheffield

The closing date is 08 December 2025

Job summary

We are looking for a dedicated and compassionate Mental Health Crisis Recovery Worker to join our team. In this role, you will provide essential support to individuals in crisis, helping to assess their needs, provide emotional guidance, and promote mental health and wellbeing. This position involves working in a fast-paced environment with clients experiencing mental health challenges, contributing to a supportive team, and working in partnership with local agencies and external networks.

Main duties of the job

To deliver emotional support, advice and guidance via face to face, telephone, and video. To assess a situation to determine risk and the needs of the person accessing support. To make decisions under pressure whilst communicating with the person accessing support. To accurately record new contacts and details of visits and calls on relevant electronic systems. To work in line with performance targets and key contractual requirements, providing data and case studies as requested. To advise and be actively involved in individual risk assessment and review. Where identified, an appropriate action plan/safety plan will be put in place to meet individual's needs To encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health To work with a range of partners and external agencies to meet individual's needs and support with individual safety and delivery of the service To work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service. To communicate with external stakeholders as required. To actively obtain relevant literature / resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting.

About us

Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users.

Details

Date posted

19 November 2025

Pay scheme

Other

Salary

£25,958 to £25,958 a year

Contract

Permanent

Working pattern

Part-time

Reference number

R000365

Job locations

Sheffield Support Hub, 44 Bank Street, Sheffield, S1 2DS

Sheffield

S1 2DS


Job description

Job responsibilities

Job Title: Crisis Recovery Worker - Sheffield Support Hub We have available: 18 hours per week Service open hours: Mon - Fri 6pm to 12am and Weekends 2pm - 12am Salary: £25,958 per annum, with progression to £28,662 per annum PRO-RATA Location: Sheffield Support Hub, 44 Bank Street, Sheffield, S1 2DS We are looking for a dedicated and compassionate Mental Health Crisis Recovery Worker to work in our out of hours service in Sheffield! About us Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users. About the role We are looking for a dedicated and compassionate Mental Health Crisis Recovery Worker to join our team. In this role, you will provide essential support to individuals in crisis, helping to assess their needs, provide emotional guidance, and promote mental health and wellbeing. This position involves working in a fast-paced environment with clients experiencing mental health challenges, contributing to a supportive team, and working in partnership with local agencies and external networks. About you You will have experience of working with Mental Health and will be able to inspire and engage people. You will have the ability to identify barriers and understand client needs, while possessing excellent motivational skills. This will include one to one engagement and facilitating group-based activities, sign posting and engaging people in mainstream provision. You will have an understanding of working with people with a variety of complex needs including mental health, learning, physical and substance misuse would be an advantage for this post. Your knowledge of working within a community-based service is essential and will have equipped you with the relevant communication and interpersonal skills required for the role. It is essential that you hold a Health and Social Care level 2 or level 3 and be willing to develop further as the role requires. Please refer to the attached job description for full details on person specification for this role. What we offer You will go through our comprehensive, in-person training program in your first week of employment which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues. In addition, you will receive: * A minimum of 25 days annual leave per annum, plus statutory holidays, rising with length of service * A 5% contributory pension scheme, with the opportunity to increase contributions. * A holistic approach to your health and wellbeing, including Employee assistance programme and personalised wellbeing action plans. * Enhanced family friendly policies, pay and leave. * Cycle to work scheme. * Discounted gym membership. * Healthcare cash plan. * A discount platform covering online, high street and supermarket purchases. * You will receive a tailored induction and probation review program which will give you the tools you need to succeed in the role * Our structured career development pathways and support from our accredited Learning Team will provide you with advice and guidance on how to access development to allow you to flourish in your chosen career How to Apply We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents. We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone. For an informal discussion about the post, please contact Peta - PTroke-

Job description

Job responsibilities

Job Title: Crisis Recovery Worker - Sheffield Support Hub We have available: 18 hours per week Service open hours: Mon - Fri 6pm to 12am and Weekends 2pm - 12am Salary: £25,958 per annum, with progression to £28,662 per annum PRO-RATA Location: Sheffield Support Hub, 44 Bank Street, Sheffield, S1 2DS We are looking for a dedicated and compassionate Mental Health Crisis Recovery Worker to work in our out of hours service in Sheffield! About us Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users. About the role We are looking for a dedicated and compassionate Mental Health Crisis Recovery Worker to join our team. In this role, you will provide essential support to individuals in crisis, helping to assess their needs, provide emotional guidance, and promote mental health and wellbeing. This position involves working in a fast-paced environment with clients experiencing mental health challenges, contributing to a supportive team, and working in partnership with local agencies and external networks. About you You will have experience of working with Mental Health and will be able to inspire and engage people. You will have the ability to identify barriers and understand client needs, while possessing excellent motivational skills. This will include one to one engagement and facilitating group-based activities, sign posting and engaging people in mainstream provision. You will have an understanding of working with people with a variety of complex needs including mental health, learning, physical and substance misuse would be an advantage for this post. Your knowledge of working within a community-based service is essential and will have equipped you with the relevant communication and interpersonal skills required for the role. It is essential that you hold a Health and Social Care level 2 or level 3 and be willing to develop further as the role requires. Please refer to the attached job description for full details on person specification for this role. What we offer You will go through our comprehensive, in-person training program in your first week of employment which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues. In addition, you will receive: * A minimum of 25 days annual leave per annum, plus statutory holidays, rising with length of service * A 5% contributory pension scheme, with the opportunity to increase contributions. * A holistic approach to your health and wellbeing, including Employee assistance programme and personalised wellbeing action plans. * Enhanced family friendly policies, pay and leave. * Cycle to work scheme. * Discounted gym membership. * Healthcare cash plan. * A discount platform covering online, high street and supermarket purchases. * You will receive a tailored induction and probation review program which will give you the tools you need to succeed in the role * Our structured career development pathways and support from our accredited Learning Team will provide you with advice and guidance on how to access development to allow you to flourish in your chosen career How to Apply We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents. We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone. For an informal discussion about the post, please contact Peta - PTroke-

Person Specification

Qualifications

Essential

  • Level 3 qualification in Health and Social Care, or equivalent subject

Experience

Essential

  • Have awareness of/lived experience and experience of working with people who have experienced mental health issues
  • Experience of record keeping
Person Specification

Qualifications

Essential

  • Level 3 qualification in Health and Social Care, or equivalent subject

Experience

Essential

  • Have awareness of/lived experience and experience of working with people who have experienced mental health issues
  • Experience of record keeping

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mental Health Matters

Address

Sheffield Support Hub, 44 Bank Street, Sheffield, S1 2DS

Sheffield

S1 2DS


Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)

Employer details

Employer name

Mental Health Matters

Address

Sheffield Support Hub, 44 Bank Street, Sheffield, S1 2DS

Sheffield

S1 2DS


Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

People and Organisational Development

MHM Recruitment Team

recruitment@mhm.org.uk

01915163500

Details

Date posted

19 November 2025

Pay scheme

Other

Salary

£25,958 to £25,958 a year

Contract

Permanent

Working pattern

Part-time

Reference number

R000365

Job locations

Sheffield Support Hub, 44 Bank Street, Sheffield, S1 2DS

Sheffield

S1 2DS


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