Deputy Service Manager

Job description

Job responsibilities

Hours of work: 37.5 hours per week/ Monday - Friday Salary: Band 8a Location: Northumberland Can you make Talking Matter? Our Talking Therapies team are looking for people to help change lives! About the role We have an exciting opportunity for a Deputy Service Manager to join our team in NHS Northumberland Talking Therapies. We are looking for an experienced person to provide support to the Service Manager with operational leadership of the service. The Deputy Service Manager will be responsible for supporting the Service Manager and Clinical Lead in the planning, development and delivery of a high quality, responsive and accessible NHS Talking Therapies service. You will work with the Service Manager in operational, financial and workforce management, identifying best practice and demonstrating a commitment to continuous improvement. You will develop positive relationships with key stakeholders, delivering contract reports to our commissioners and ensuring that NHS Northumberland Talking Therapies remains a respected and valued partner within the changing mental health landscape. About you To be successful in this role, you will need to take responsibility for the management of service delivery on a day to day basis, managing this in accordance with contracts to meet specified outcomes. You should have experience in contract management, working to KPIs and managing staff. Working with internal and external stakeholders, you will attend meetings on behalf of the service and be confident in presenting. About us Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities What we offer you Competitive salaries, with an annual pay review process 25 days Annual leave, increasing with length of service, plus bank holidays Enhanced Occupational Sick pay Access to our workplace pension scheme Family friendly and flexible working arrangements to support a good work life balance Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources Life Assurance and Free Will writing service Blue Light Card and Charity Workers discounts Access to Tickets for Good Employee recognition and celebration schemes A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations How to Apply We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents. We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone. If you would like to have an informal conversation about this role, please contact: Amy Bourke -

Person Specification

Qualifications

Essential

• Degree in a business/ management qualification and/or accredited with a professional psychological therapy.
• Evidence of continued professional development.

Experience

Essential

• Experience of managing a Team within a healthcare setting.
• Experience of providing direct line management.
• Experienced in performance managing members of staff.
• Demonstrates an in-depth knowledge of stepped care and IAPT.
• Liaises and works with statutory and non statutory organisations.
• Worked indirectly with vulnerable adults and/or local communities
• Demonstrates a positive and enthusiastic attitude towards a changing environment.
• Experience of working with Social Media in a business environment or a willingness to
• undertake training.
• Experienced in developing business plans/proposals for service improvement.

Desirable

• Has worked as a Manager within an IAPT service.
• Experienced in corporate risk assessment and risk management
• Worked within a Prime Provider model of service delivery.
• Experience of note keeping within a clinical records system.
• Experienced in petty cash procedures, budget control and other financial procedures
• Experienced in writing local policies and procedures/manuals.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mental Health Matters

Address

4 Long Drive, Morpeth NE61 2DN

Morpeth

NE61 2DN

Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)