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Mental Health Matters

Crisis Recovery Worker - Dartford

The closing date is 20 November 2025

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Job summary

As a Crisis Recovery Worker, you will be required to provide a high quality, recovery focused service to our clients who have a range of mental health and autistic traits as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion. With experience of working within a community based, mental health setting, you should be able to inspire, engage and motivate people.

Main duties of the job

To deliver emotional support, advice and guidance via face to face, telephone, and video. 2 * To assess a situation to determine risk and the needs of the person accessing support. 3 * To make decisions under pressure whilst communicating with the person accessing support. 4 * To accurately record new contacts and details of visits and calls on relevant electronic systems. 5 * To work in line with performance targets and key contractual requirements, providing data and case studies as requested. 6 * To advise and be actively involved in individual risk assessment and review. 7 * Where identified, an appropriate action plan/safety plan will be put in place to meet individual's needs 8 * To encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health 9 * To work with a range of partners and external agencies to meet individual's needs and support with individual safety and delivery of the service 10 * To work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service. 11 * To communicate with external stakeholders as required. 12 * To actively obtain relevant literature / resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting.

About us

NHS Northumberland Talking Therapies is a partnership between Mental Health Matters (MHM) and Sunderland Counselling Service; two local and national providers of psychological therapies with a strong track record of success. MHM is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users.

Details

Date posted

15 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,000 to £26,500 a year

Contract

Permanent

Working pattern

Part-time

Reference number

R000243

Job locations

Dartford Safe Haven, 18 Hythe Street, Dartford, DA1 1BX

Dartford

DA1 1BX


Job description

Job responsibilities

Job Title: Crisis Recovery Worker Hours of work: Varying Hours Available Service opening hours: 6pm-11pm Monday to Sunday, 365 days a year Salary: £24,000 with progression up to £26,500 per annum pro rata. Location: Dartford About us: Mental Health Matters (MHM) is a national charity with over 35 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users. Tunbridge haven service provides a crisis alternative to A and E through non-clinical, person centered support and recovery interventions. About the role: As a Crisis Recovery Worker, you will be required to provide a high quality, recovery focused service to our clients who have a range of mental health and autistic traits as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion. With experience of working within a community based, mental health setting, you should be able to inspire, engage and motivate people. With the proven ability to identify barriers, understand need and support people to achieve their goals the role will include one to one engagement, facilitating activities within the service and community, administrative tasks, sign posting and engaging people in other provision. You will work alongside Peer Support Workers (PSW) and Clinicians to achieve the best person-centered care with the patient for their recovery, whether that be joint working with other services to support them to make reasonable adjustments or PSW so patients can learn and practice skills. * You will be part of a small team supporting people in a crisis drop-in centre. * We are a non-clinical service, providing support to reduce immediate distress to those at risk of self-harm, suicide or experiencing trauma. * Our service provides information, safety planning and signposting for clients, their families and carers to meet their holistic needs. * You will work closely with mental health primary and secondary care, emergency services, partners agencies. About you: You will have experience of working with Mental Health and will be able to inspire and engage people and have the ability to identify barriers and understand client needs, while possessing excellent motivational skills. This will include one to one engagement and facilitating group-based activities, sign posting and engaging people in mainstream provision. You will have an understanding of working with people with a variety of complex needs including mental health, learning, physical and substance misuse would be an advantage for this post. Your knowledge of working within a community-based service is essential and will have equipped you with the relevant communication and interpersonal skills required for the role. Due to the nature of the post, a full driving license and access to transport will be essential. It is desirable that you hold a Health and Social Care level 2 or level 3 and be willing to develop further as the role requires. What we offer you

  • Competitive salaries, with an annual pay review process
  • 25 days Annual leave, increasing with length of service, plus bank holidays
  • Enhanced Occupational Sick pay
  • Access to our enhanced autoenrollment workplace pension scheme
  • Family friendly and flexible working arrangements to support a good work life balance
  • Access to our Wellbeing Offer - including an Employee Assistance Programme, Virtual GP service, and wellbeing resources
  • Life insurance and Free Will writing service
  • Blue Light Card and Charity Workers discounts
  • Access to Tickets for Good
  • Employee recognition and celebration schemes
  • A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations
    • How to Apply We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents. The closing date for applications is strictly 10am on Monday 22nd September 2025. Due to the expected volume of applications only shortlisted candidates will be contacted with interviews to be held on Tuesday 30th September 2025. We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone. If you have any questions and/or would like to discuss the vacancy informally before applying, please contact Lucia Garande -

    Job description

    Job responsibilities

    Job Title: Crisis Recovery Worker Hours of work: Varying Hours Available Service opening hours: 6pm-11pm Monday to Sunday, 365 days a year Salary: £24,000 with progression up to £26,500 per annum pro rata. Location: Dartford About us: Mental Health Matters (MHM) is a national charity with over 35 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users. Tunbridge haven service provides a crisis alternative to A and E through non-clinical, person centered support and recovery interventions. About the role: As a Crisis Recovery Worker, you will be required to provide a high quality, recovery focused service to our clients who have a range of mental health and autistic traits as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion. With experience of working within a community based, mental health setting, you should be able to inspire, engage and motivate people. With the proven ability to identify barriers, understand need and support people to achieve their goals the role will include one to one engagement, facilitating activities within the service and community, administrative tasks, sign posting and engaging people in other provision. You will work alongside Peer Support Workers (PSW) and Clinicians to achieve the best person-centered care with the patient for their recovery, whether that be joint working with other services to support them to make reasonable adjustments or PSW so patients can learn and practice skills. * You will be part of a small team supporting people in a crisis drop-in centre. * We are a non-clinical service, providing support to reduce immediate distress to those at risk of self-harm, suicide or experiencing trauma. * Our service provides information, safety planning and signposting for clients, their families and carers to meet their holistic needs. * You will work closely with mental health primary and secondary care, emergency services, partners agencies. About you: You will have experience of working with Mental Health and will be able to inspire and engage people and have the ability to identify barriers and understand client needs, while possessing excellent motivational skills. This will include one to one engagement and facilitating group-based activities, sign posting and engaging people in mainstream provision. You will have an understanding of working with people with a variety of complex needs including mental health, learning, physical and substance misuse would be an advantage for this post. Your knowledge of working within a community-based service is essential and will have equipped you with the relevant communication and interpersonal skills required for the role. Due to the nature of the post, a full driving license and access to transport will be essential. It is desirable that you hold a Health and Social Care level 2 or level 3 and be willing to develop further as the role requires. What we offer you

  • Competitive salaries, with an annual pay review process
  • 25 days Annual leave, increasing with length of service, plus bank holidays
  • Enhanced Occupational Sick pay
  • Access to our enhanced autoenrollment workplace pension scheme
  • Family friendly and flexible working arrangements to support a good work life balance
  • Access to our Wellbeing Offer - including an Employee Assistance Programme, Virtual GP service, and wellbeing resources
  • Life insurance and Free Will writing service
  • Blue Light Card and Charity Workers discounts
  • Access to Tickets for Good
  • Employee recognition and celebration schemes
  • A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations
    • How to Apply We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents. The closing date for applications is strictly 10am on Monday 22nd September 2025. Due to the expected volume of applications only shortlisted candidates will be contacted with interviews to be held on Tuesday 30th September 2025. We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone. If you have any questions and/or would like to discuss the vacancy informally before applying, please contact Lucia Garande -

    Person Specification

    Qualifications

    Essential

    • evel 2 qualification in Health and Social Care, or
    • equivalent subject, and be willing to complete an
    • appropriate Level 3 qualification within 12 months
    • of employment

    Experience

    Essential

    • Have awareness of/lived experience and
    • experience of working with people who have
    • experienced mental health issues
    • Experience of record keeping
    Person Specification

    Qualifications

    Essential

    • evel 2 qualification in Health and Social Care, or
    • equivalent subject, and be willing to complete an
    • appropriate Level 3 qualification within 12 months
    • of employment

    Experience

    Essential

    • Have awareness of/lived experience and
    • experience of working with people who have
    • experienced mental health issues
    • Experience of record keeping

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Mental Health Matters

    Address

    Dartford Safe Haven, 18 Hythe Street, Dartford, DA1 1BX

    Dartford

    DA1 1BX


    Employer's website

    https://www.mhm.org.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Mental Health Matters

    Address

    Dartford Safe Haven, 18 Hythe Street, Dartford, DA1 1BX

    Dartford

    DA1 1BX


    Employer's website

    https://www.mhm.org.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    People and Organisational Development

    MHM Recruitment Team

    recruitment@mhm.org.uk

    01915163500

    Details

    Date posted

    15 September 2025

    Pay scheme

    Agenda for change

    Band

    Band 2

    Salary

    £24,000 to £26,500 a year

    Contract

    Permanent

    Working pattern

    Part-time

    Reference number

    R000243

    Job locations

    Dartford Safe Haven, 18 Hythe Street, Dartford, DA1 1BX

    Dartford

    DA1 1BX


    Privacy notice

    Mental Health Matters's privacy notice (opens in a new tab)