Night Crisis Recovery Worker

Job description

Job responsibilities

Job Title: Night Crisis Recovery Worker Hours: 34.5hrs Shifts: 3 x 12 hours a week - 8pm to 8am Night Shift Salary: £25,958 - £28,662 with additional increments for unsocial hours Could you be there for someone in crisis? This is more than just a job.. it's a chance to make a difference! Job Purpose: To provide safe and effective management of a team/s within MHM's portfolio of Community Matters services, ensuring high quality service delivery to clients. We are looking for an experienced, compassionate and qualified person to provide a high quality, recovery focused support to our clients who have a range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion. We work in close partnership with other professionals so we require good communication skills and advocacy for the people who we support. About you: You will require advanced experience and understanding of complex mental health needs displaying emotional intelligence to those who you support. You will be driven with recovery focused support and be able to implement and evidence support in the recovery work you provide. There is a need for enhanced understanding of IT systems and record keeping ensuring a high standard of data recording. You will need to work well as a team that provides a 24/7 service ensuring diligent hand overs are provided as well as team decision making ensuring their in consistency in the care and service we offer. About us: Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities. Duties to include: * To deliver emotional support, advice and guidance via face to face, telephone, and video. * To assess a situation to determine risk and the needs of the person accessing support. * To make decisions under pressure whilst communicating with the person accessing support. * To accurately record new contacts and details of visits and calls on relevant electronic systems. * To work in line with performance targets and key contractual requirements, providing data and case studies as requested. * To advise and be actively involved in individual risk assessment and review. * Where identified, an appropriate action plan/safety plan will be put in place to meet individual's needs. * To encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health * To work with a range of partners and external agencies to meet individual's needs and support with individual safety and delivery of the service * To work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service. * To communicate with external stakeholders as required. * To actively obtain relevant literature / resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting. * To partake in training and mentoring for all new staff. * To attend all relevant meetings and supervision sessions. * To be able to work as part of a team and on own initiative where required. * To work with the team to continually improve own and team performance. * To ensure your personal training and development needs are identified. * To actively involve people and their informal support networks in service planning, delivery and review. * To carry out duties on a rota system to meet the service requirements of being open 365 days a year, or as stipulated in area specific contract. * To agree to be contacted whilst not on shift to alleviate any rota issues / difficulties that will assist in ensuring continuous service delivery (last option). * To actively promote a positive image of Mental Health Matters and mental health issues. * To engage with community events, meetings and forums and local organisation and networks * To promote the service and MHM * To proactively contribute to continuously improving the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working. * Any other duties relevant to the post.

Person Specification

Qualifications

Essential

• Level 2 qualification in Health and Social Care, or
• equivalent subject, and be willing to complete an
• appropriate Level 3 qualification within 12 months
• of employment

Experience

Essential

• Have awareness of/lived experience and
• experience of working with people who have
• experienced mental health issues
• Experience of record keeping

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mental Health Matters

Address

Thanet Safe Haven, Thanet Mental Health Unit, 164 Ramsgate Road, Margate, CT9 4BF

Margate

CT9 4BF

Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)