Job summary
To provide safe and effective management of a team/s within MHM's portfolio of
Community Matters services, ensuring high quality service delivery to clients.
Main duties of the job
To deliver emotional support, advice and guidance via face to face, telephone, and video.
2 To assess a situation to determine risk and the needs of the person accessing support.
3 To make decisions under pressure whilst communicating with the person accessing support.
4 To accurately record new contacts and details of visits and calls on relevant electronic systems.
5 To work in line with performance targets and key contractual requirements, providing data and case studies as requested.
6 To advise and be actively involved in individual risk assessment and review.
7 Where identified, an appropriate action plan/safety plan will be put in place to meet individual's needs
8 To encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health
9 To work with a range of partners and external agencies to meet individual's needs and support with individual safety and delivery of the service
10 To work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.
11 To communicate with external stakeholders as required.
12 To actively obtain relevant literature / resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting.
About us
Mental Health Matters (MHM) is a national charity with over 35 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.
Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users.
Tunbridge haven service provides a crisis alternative to A and E through non-clinical, person centered support and recovery interventions
Job description
Job responsibilities
To deliver emotional support, advice and guidance via face to face, telephone, and video.
2 To assess a situation to determine risk and the needs of the person accessing support.
3 To make decisions under pressure whilst communicating with the person accessing support.
4 To accurately record new contacts and details of visits and calls on relevant electronic systems.
5 To work in line with performance targets and key contractual requirements, providing data and case studies as requested.
6 To advise and be actively involved in individual risk assessment and review.
7 Where identified, an appropriate action plan/safety plan will be put in place to meet individual's needs
8 To encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health
9 To work with a range of partners and external agencies to meet individual's needs and support with individual safety and delivery of the service
10 To work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.
11 To communicate with external stakeholders as required.
12 To actively obtain relevant literature / resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting.
Job description
Job responsibilities
To deliver emotional support, advice and guidance via face to face, telephone, and video.
2 To assess a situation to determine risk and the needs of the person accessing support.
3 To make decisions under pressure whilst communicating with the person accessing support.
4 To accurately record new contacts and details of visits and calls on relevant electronic systems.
5 To work in line with performance targets and key contractual requirements, providing data and case studies as requested.
6 To advise and be actively involved in individual risk assessment and review.
7 Where identified, an appropriate action plan/safety plan will be put in place to meet individual's needs
8 To encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health
9 To work with a range of partners and external agencies to meet individual's needs and support with individual safety and delivery of the service
10 To work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.
11 To communicate with external stakeholders as required.
12 To actively obtain relevant literature / resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting.
Person Specification
Qualifications
Essential
- Level 2 qualification in Health and Social Care, or equivalent subject, and be willing to complete an appropriate Level 3 qualification within 12 months of employment
Experience
Essential
- Have awareness of/lived experience and experience of working with people who have experienced mental health issues Experience of record keeping
Person Specification
Qualifications
Essential
- Level 2 qualification in Health and Social Care, or equivalent subject, and be willing to complete an appropriate Level 3 qualification within 12 months of employment
Experience
Essential
- Have awareness of/lived experience and experience of working with people who have experienced mental health issues Experience of record keeping
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
