Mental Health Matters

Crisis Recovery Worker

The closing date is 25 August 2025

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Job summary

We are looking for experienced, compassionate and organised people to provide a high quality, recovery focused support to our clients who have a range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion

Main duties of the job

Duties to include: * To deliver emotional support, advice and guidance via face to face, telephone, and video. * To assess a situation to determine risk and the needs of the person accessing support. * To make decisions under pressure whilst communicating with the person accessing support. * To accurately record new contacts and details of visits and calls on relevant electronic systems. * To work in line with performance targets and key contractual requirements, providing data and case studies as requested. * To advise and be actively involved in individual risk assessment and review. * Where identified, an appropriate action plan/safety plan will be put in place to meet individual's needs. * To encourage those accessing support to recognise, understand and manage factors that affect their mental well being and physical health * To work with a range of partners and external agencies to meet individual's needs and support with individual safety and delivery of the service.

About us

Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities

Details

Date posted

04 August 2025

Pay scheme

Other

Salary

£25,958 to £28,662 a year

Contract

Fixed term

Duration

7 months

Working pattern

Part-time

Reference number

R000058

Job locations

Ashford Safe Haven, Paula Carr Diabetes Centre, William Harvey Hospital, Kennington Rd, Willesborough, Ashford TN24 0LZ

Ashford

TN24 0LZ


Job description

Job responsibilities

Job Title: Crisis Recovery Worker Contract Type: Fixed term until 31st March 2026 Hours: 25hrs per week - 6.00pm to 12:00am Could you make Mental Health Matter? Are you looking for a role where you can have a positive impact on the lives of people living with mental health needs, then this could be the role for you! We are looking for experienced, compassionate and organised people to provide a high quality, recovery focused support to our clients who have a range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion. Job Purpose: To provide safe and effective management of a team/s within MHM's portfolio of Community Matters services, ensuring high quality service delivery to clients. Duties to include: * To deliver emotional support, advice and guidance via face to face, telephone, and video. * To assess a situation to determine risk and the needs of the person accessing support. * To make decisions under pressure whilst communicating with the person accessing support. * To accurately record new contacts and details of visits and calls on relevant electronic systems. * To work in line with performance targets and key contractual requirements, providing data and case studies as requested. * To advise and be actively involved in individual risk assessment and review. * Where identified, an appropriate action plan/safety plan will be put in place to meet individual's needs. * To encourage those accessing support to recognise, understand and manage factors that affect their mental well being and physical health * To work with a range of partners and external agencies to meet individual's needs and support with individual safety and delivery of the service Please see attached job description for full detail. There is possibility for this position to be extended to permanent at the end of the fixed term contract. About us Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities What we offer you

  • Competitive salaries, with an annual pay review process
  • 25 days Annual leave, increasing with length of service, plus bank holidays
  • Enhanced Occupational Sick pay
  • Access to our workplace pension scheme
  • Family friendly and flexible working arrangements to support a good work life balance
  • Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources
  • Life Assurance and Free Will writing service
  • Blue Light Card and Charity Workers discounts
  • Access to Tickets for Good
  • Employee recognition and celebration schemes
  • A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations
    • How to Apply We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents. We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone. If you would like to have an informal conversation about this role, please contact: Zoe Williams -

    Job description

    Job responsibilities

    Job Title: Crisis Recovery Worker Contract Type: Fixed term until 31st March 2026 Hours: 25hrs per week - 6.00pm to 12:00am Could you make Mental Health Matter? Are you looking for a role where you can have a positive impact on the lives of people living with mental health needs, then this could be the role for you! We are looking for experienced, compassionate and organised people to provide a high quality, recovery focused support to our clients who have a range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion. Job Purpose: To provide safe and effective management of a team/s within MHM's portfolio of Community Matters services, ensuring high quality service delivery to clients. Duties to include: * To deliver emotional support, advice and guidance via face to face, telephone, and video. * To assess a situation to determine risk and the needs of the person accessing support. * To make decisions under pressure whilst communicating with the person accessing support. * To accurately record new contacts and details of visits and calls on relevant electronic systems. * To work in line with performance targets and key contractual requirements, providing data and case studies as requested. * To advise and be actively involved in individual risk assessment and review. * Where identified, an appropriate action plan/safety plan will be put in place to meet individual's needs. * To encourage those accessing support to recognise, understand and manage factors that affect their mental well being and physical health * To work with a range of partners and external agencies to meet individual's needs and support with individual safety and delivery of the service Please see attached job description for full detail. There is possibility for this position to be extended to permanent at the end of the fixed term contract. About us Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities What we offer you

  • Competitive salaries, with an annual pay review process
  • 25 days Annual leave, increasing with length of service, plus bank holidays
  • Enhanced Occupational Sick pay
  • Access to our workplace pension scheme
  • Family friendly and flexible working arrangements to support a good work life balance
  • Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources
  • Life Assurance and Free Will writing service
  • Blue Light Card and Charity Workers discounts
  • Access to Tickets for Good
  • Employee recognition and celebration schemes
  • A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations
    • How to Apply We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents. We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone. If you would like to have an informal conversation about this role, please contact: Zoe Williams -

    Person Specification

    Qualifications

    Essential

    • Please see attached Job Description/Person Specification

    Experience

    Essential

    • Please see attached Job Description/Person Specification
    Person Specification

    Qualifications

    Essential

    • Please see attached Job Description/Person Specification

    Experience

    Essential

    • Please see attached Job Description/Person Specification

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Mental Health Matters

    Address

    Ashford Safe Haven, Paula Carr Diabetes Centre, William Harvey Hospital, Kennington Rd, Willesborough, Ashford TN24 0LZ

    Ashford

    TN24 0LZ


    Employer's website

    https://www.mhm.org.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Mental Health Matters

    Address

    Ashford Safe Haven, Paula Carr Diabetes Centre, William Harvey Hospital, Kennington Rd, Willesborough, Ashford TN24 0LZ

    Ashford

    TN24 0LZ


    Employer's website

    https://www.mhm.org.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    People and Organisational Development

    MHM Recruitment Team

    recruitment@mhm.org.uk

    01915163500

    Details

    Date posted

    04 August 2025

    Pay scheme

    Other

    Salary

    £25,958 to £28,662 a year

    Contract

    Fixed term

    Duration

    7 months

    Working pattern

    Part-time

    Reference number

    R000058

    Job locations

    Ashford Safe Haven, Paula Carr Diabetes Centre, William Harvey Hospital, Kennington Rd, Willesborough, Ashford TN24 0LZ

    Ashford

    TN24 0LZ


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