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Mental Health Matters

Service Manager - Sefton

The closing date is 22 June 2025

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Job summary

You will support be responsible for the operational, financial and workforce management, identifying best practice and demonstrating a commitment to continuous improvement. You will develop positive relationships with key stakeholders, delivering contract reports to our commissioners and ensuring that NHS Sefton Talking Therapies remains a respected and valued partner within the changing mental health landscape.

Main duties of the job

* Supported by Clinical Lead, be responsible for ensuring: * The service provides a stepped care model of treatment delivering psychological interventions, ensuring that protocols and arrangements are in place and are adhered to, and that appropriate step-up and step-down arrangements are in place to maintain a stepped care approach. * The service is delivered in line with the agreed MHM clinical governance arrangements operating in line with The IAPT Manual and NICE guidance. * Staff maintain an understanding of the appropriate guidelines and IAPT specifications by providing information on access to relevant training and CPD opportunities and appropriate levels of supervision. * Referrals to the service are managed according to agreed referral protocols * Where relevant that all sub-contracted staff adhere to service clinical policies and procedures * The service maintains high, NICE compliant clinical standards in all aspects of its work * That, in partnership with the Clinical Lead, effective clinical and line management supervision arrangements are in place for all staff

About us

Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users.

Details

Date posted

04 June 2025

Pay scheme

Other

Salary

£53,755 to £60,504 a year

Contract

Permanent

Working pattern

Full-time

Reference number

R000011

Job locations

Stella Nova, Bootle, L20 4TZ

sefton

L20 4TZ


Job description

Job responsibilities

An exciting opportunity has arisen in Sefton NHS Talking Therapies for a Service Manager to support the delivery of our operational services in Bootle. Our Talking Therapy team consists of a range of Psychological therapists working across steps 2, 3 and 4 delivering NICE evidenced talking therapies and an admin team. The team is led by a Clinical Lead, Deputy Clinical Lead, Office Manager and Step Leads. Treatment is delivered by telephone, in groups, face to face and using digital therapy options. About the role NHS Sefton Talking Therapies provides Talking Therapies services to the communities of South Sefton and Southport & Formby on behalf of the NHS. Based primarily in Bootle and Southport, practitioners deliver a range of therapies up to and including Step 4 interventions. The role of Service Manager provides strategic operational leadership of the service and is jointly responsible with the Clinical Lead in the planning, development and delivery of a high quality, responsive and accessible NHS Talking Therapies service. You will support be responsible for the operational, financial and workforce management, identifying best practice and demonstrating a commitment to continuous improvement. You will develop positive relationships with key stakeholders, delivering contract reports to our commissioners and ensuring that NHS Sefton Talking Therapies remains a respected and valued partner within the changing mental health landscape. About you You will represent MHM at local, regional and national level by building relationships with the ICB, partner agencies and clinical forums. This role is ideal for passionate and creative individuals who are excited by operational development, supporting staff and delivering gold standard care in an NHS Talking Therapies setting. You will hold degree level (or equivalent) in a health or management subject and a commitment to continuous professional development.

Job description

Job responsibilities

An exciting opportunity has arisen in Sefton NHS Talking Therapies for a Service Manager to support the delivery of our operational services in Bootle. Our Talking Therapy team consists of a range of Psychological therapists working across steps 2, 3 and 4 delivering NICE evidenced talking therapies and an admin team. The team is led by a Clinical Lead, Deputy Clinical Lead, Office Manager and Step Leads. Treatment is delivered by telephone, in groups, face to face and using digital therapy options. About the role NHS Sefton Talking Therapies provides Talking Therapies services to the communities of South Sefton and Southport & Formby on behalf of the NHS. Based primarily in Bootle and Southport, practitioners deliver a range of therapies up to and including Step 4 interventions. The role of Service Manager provides strategic operational leadership of the service and is jointly responsible with the Clinical Lead in the planning, development and delivery of a high quality, responsive and accessible NHS Talking Therapies service. You will support be responsible for the operational, financial and workforce management, identifying best practice and demonstrating a commitment to continuous improvement. You will develop positive relationships with key stakeholders, delivering contract reports to our commissioners and ensuring that NHS Sefton Talking Therapies remains a respected and valued partner within the changing mental health landscape. About you You will represent MHM at local, regional and national level by building relationships with the ICB, partner agencies and clinical forums. This role is ideal for passionate and creative individuals who are excited by operational development, supporting staff and delivering gold standard care in an NHS Talking Therapies setting. You will hold degree level (or equivalent) in a health or management subject and a commitment to continuous professional development.

Person Specification

Qualifications

Essential

  • You will hold degree level (or equivalent) in a health or management subject and a commitment to continuous professional development.

Desirable

  • Professional clinical
  • qualification e.g.
  • RMN, Dip SW, OT

Experience

Essential

  • * Experience of all aspects of staff management.
  • * Experience of management, including project, service and operational management.
  • * Experience of managing and delivering to agreed budgets.
  • * Experience of performance management and performance appraisals.
  • * Experience of setting and delivering to agreed targets.
  • * Experience of working to clinical governance agreements
  • * Experience of recruitment.

Desirable

  • Experience of service
  • development and redesign.
Person Specification

Qualifications

Essential

  • You will hold degree level (or equivalent) in a health or management subject and a commitment to continuous professional development.

Desirable

  • Professional clinical
  • qualification e.g.
  • RMN, Dip SW, OT

Experience

Essential

  • * Experience of all aspects of staff management.
  • * Experience of management, including project, service and operational management.
  • * Experience of managing and delivering to agreed budgets.
  • * Experience of performance management and performance appraisals.
  • * Experience of setting and delivering to agreed targets.
  • * Experience of working to clinical governance agreements
  • * Experience of recruitment.

Desirable

  • Experience of service
  • development and redesign.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mental Health Matters

Address

Stella Nova, Bootle, L20 4TZ

sefton

L20 4TZ


Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)

Employer details

Employer name

Mental Health Matters

Address

Stella Nova, Bootle, L20 4TZ

sefton

L20 4TZ


Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

People and Organisational Development

MHM Recruitment Team

recruitment@mhm.org.uk

01915163500

Details

Date posted

04 June 2025

Pay scheme

Other

Salary

£53,755 to £60,504 a year

Contract

Permanent

Working pattern

Full-time

Reference number

R000011

Job locations

Stella Nova, Bootle, L20 4TZ

sefton

L20 4TZ


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