High Intensity User Co-ordinator (Mental Health)

Job description

Job responsibilities

Hours: 37.5 hours per week Salary: £28,500 per annum, with progression to £31,500 per annum Location: Exeter Mooring, Wonford House, Dryden Road, EX2 5AF Fixed term contract to 31st March 2025 We are looking for a highly motivated, effective communicator to take up a new and exciting role as a High Intensity User Co-ordinator, which will provide the post holder the opportunity to develop networks and pathways across mental health services both within statutory and VCSE sectors. The post holder will have a range of responsibilities focused at both organisational and individual service user level, developing an understanding of the needs of high intensity service users and identifying gaps in service provision, making recommendations for change and improvements. You will be closely integrated with the Exeter Mooring staff team. The Mooring is an open access service offering emotional and mental health support to anyone 18+ and offers a service across day and evening/weekend hours. There is a requirement for some flexibility in working hours within this post as some evening/weekend work will be needed to enable all aspects of the role to be fulfilled. About us Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users. About the role Please refer to the attached job description for full job details. About you Please refer to the attached job description for full details on person specification for this role. What we offer You will go through our comprehensive training program in your first weeks of employment which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues. In addition, you will receive: * A minimum of 25 days annual leave per annum, plus statutory holidays, rising with length of service * A 5% contributory pension scheme, with the opportunity to increase contributions. * A holistic approach to your health and wellbeing, including Employee assistance programme and personalised wellbeing action plans. * Enhanced family friendly policies, pay and leave. * Cycle to work scheme. * Discounted gym membership. * Healthcare cash plan. * A discount platform covering online, high street and supermarket purchases. * You will receive a tailored induction and probation review program which will give you the tools you need to succeed in the role * Our structured career development pathways and support from our accredited Learning Team will provide you with advice and guidance on how to access development to allow you to flourish in your chosen career For an informal discussion about the post, please contact Bryony Baker on 07483 991769. Closing Date: 2nd April 2024 The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application. All disabled applicants who meet the minimum essential short-listing criteria are guaranteed an interview. MHM is an Equal Opportunities Employer.

Person Specification

Qualifications

Essential

• * Level 3 qualification in relevant field within Health and Social Care or Leadership/Management

Experience

Essential

• * Extensive experience and knowledge of working with vulnerable people and people with mental health needs
• * Must have robust networks with relevant partner agencies or be able to swiftly build relationships
• * History of affecting real change with vulnerable individuals or families
• * Experience in managing proactive and reactive workloads

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mental Health Matters

Address

Exeter Mooring, Wonford House, Dryden Road, EX2 5AF

Exeter

EX2 5AF

Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)