Job responsibilities
Salary: £22,383 per annum (comparable to NHS AFC Band 2)
Hours: 37.5 hours per week
Based: Morpeth, with the flexibility to travel and work from other locations within Northumberland, as necessary
NHS Talking Therapies Northumberland is a partnership between Mental Health Matters and Sunderland Counselling Service; two local and national providers of psychological therapies with a strong track record of success. Mental Health Matters is one of the UK's most innovative organisations working with people with mental health needs. We have a dedicated and experienced staff team of over 350 people providing a comprehensive range of services which cover every aspect of individuals' lives, from employment and housing to community support and psychological services. At MHM we help people achieve good mental and physical wellbeing and live life to the full.
About us
Mental Health Matters (MHM) is a national charity with over 35 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.
About the role
Our admin team are passionate about supporting our clients and providing the best service to the people of Northumberland. They are empathic, professional and well-versed in working in a fast-paced environment.
The ideal candidate to join our team must have good experience of MS office, word and excel and must possess previous experience in administration roles. You will be able to communicate effectively both orally and written, understanding the importance of maintaining accurate client records.
You will have a good level of education with solid numeracy and literacy skills, but also be keen to continue your own professional development through training opportunities provided by the service. We are looking for a confident individual, who has an excellent level of accuracy and attention to detail.
Our team work to a shift pattern, but also understand the need for flexibility to cover alternative shifts during annual leave and periods of sickness for other members of the team. The team work most often from an agreed base but do travel to and work from other sites within Northumberland, as required.
About You
The post holder will work within the NHS Talking Therapies service and is required to provide a full range of administrative support to the service. The ideal candidate must have good experience of MS office, word and excel and must possess previous experience in administration roles, including scheduling and working in a fast paced environment. On a daily basis you will be dealing with clients in person and via the telephone, therefore excellent communication skills are required. The successful candidate will have a good level of education with solid numeracy and literacy skills. We are looking for a confident individual, who has an excellent level of accuracy and attention to detail.
What we offer
You will go through our comprehensive, in-person training program in your first week of employment which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues.
In addition, you will receive:
A minimum of 27 days annual leave per annum, plus statutory holidays, rising with length of service.
A 5% contributory pension scheme, with the opportunity to increase contributions.
A holistic approach to your health and wellbeing, including Employee assistance programme and personalised wellbeing action plans.
Enhanced family friendly policies, pay and leave.
Cycle to work scheme.
Discounted gym membership.
Healthcare cash plan.
A discount platform covering online, high street and supermarket purchases.
You will receive a tailored induction and probation review program which will give you the tools you need to succeed in the role
Our structured career development pathways and support from our accredited Learning Team will provide you with advice and guidance on how to access development to allow you to flourish in your chosen career.
Terms and conditions for these posts are NHS comparable, not identical, and the successful candidates will be employed by Mental Health Matters, a non-NHS organisation.
Closing Date: 25th February 2024*
Anticipated Interview Date: 4th & 5th March 2024
*The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.
Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application.
All disabled applicants who meet the minimum essential short-listing criteria are guaranteed an interview.
MHM is an Equal Opportunities Employer.
