Job summary
Job Title:
Crisis Recovery Worker
Hours: Various Part time hours available
Salary: £21,834 Per annum , Pro rata
Based: 30 Clarence Street, York
This is an exciting opportunity for
individuals who are dedicated to the principles of social inclusion, to work
with adults with mental health needs. Working within MHMs Haven service in York, the post holder will support people in
distress and in need of immediate support. The service is open 365 days a year
between the hours 6pm till 10pm
Monday Friday and 2pm 10pm Saturday and Sunday.
Main duties of the job
- You will be part of a small team supporting people
in a crisis drop-in centre.
- We are a non-clinical service, providing support to
reduce immediate distress to those at risk of self-harm, suicide or
experiencing trauma.
- Our service provides information, safety planning
and signposting for clients, their families and carers to meet their holistic
needs.
- You will work closely with mental health primary
and secondary care, emergency services, partners agencies.
About you
- You will be Educated
to a minimum GCSE Level Standard (NVQ Level 2 or equivalent in Health &
Social Care or related subject), and be willing to complete an appropriate
Level 3 qualification within 12 months of starting.
- You will have an awareness of, or lived
experience, of supporting people with mental ill health
- Previous experience within a crisis setting is
desirable, with demonstrated skills and abilities to help others identify
and overcome barriers.
- You will have excellent communication and
interpersonal skills and be able to demonstrate a proactive and highly
motivated attitude.
- You will
be able to demonstrate an ability to prioritise work and be responsible for
administrative tasks.
For an informal discussion about the post, please
contact Jackie Holme on 07789924995
About us
Mental Health Matters (MHM) is a national charity with over 35 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.
What we offer
MHM offers 25 days annual leave per annum, plus statutory holidays and a 5% contributory pension scheme.
At MHM not only can you expect a competitive salary, generous annual leave and pension entitlement, you can also expect to be supported in your ongoing personal and professional development.
Closing Date: 31/10/2022*
The closing date given is a guide. We
reserve the right to close the vacancy once we have received sufficient
applications, so we advise you to submit your application as early as possible
to prevent disappointment.
Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application.
Job description
Job responsibilities
Job Title: Crisis Recovery Worker
Reporting to: Team Manager
Duties to include:
- To deliver emotional support, advice and guidance via face to face, telephone, and video.
- To assess a situation to determine risk and the needs of the person accessing support.
- To make decisions under pressure whilst communicating with the person accessing support.
- To accurately record new contacts and details of visits and calls on relevant electronic systems.
- To work in line with performance targets and key contractual requirements, providing data and case studies as requested.
- To advise and be actively involved in individual risk assessment and review.
- Where identified, an appropriate action plan/safety plan will be put in place to meet individual’s needs.
- To encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health
- To work with a range of partners and external agencies to meet individual’s needs and support with individual safety and delivery of the service
- To work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.
- To communicate with external stakeholders as required.
- To actively obtain relevant literature / resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting.
- To partake in training and mentoring for all new staff.
- To attend all relevant meetings and supervision sessions.
- To be able to work as part of a team and on own initiative where required.
- To work with the team to continually improve own and team performance.
- To ensure your personal training and development needs are identified.
- To actively involve people and their informal support networks in service planning, delivery and review.
- To carry out duties on a rota system to meet the service requirements of being open 365 days a year, or as stipulated in area specific contract.
- To agree to be contacted whilst not on shift to alleviate any rota issues / difficulties that will assist in ensuring continuous service delivery (last option).
- To actively promote a positive image of Mental Health Matters and mental health issues.
- To engage with community events, meetings and forums and local organisation and networks
- To promote the service and MHM
- To proactively contribute to continuously improving the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working.
- Any other duties relevant to the post.
Job description
Job responsibilities
Job Title: Crisis Recovery Worker
Reporting to: Team Manager
Duties to include:
- To deliver emotional support, advice and guidance via face to face, telephone, and video.
- To assess a situation to determine risk and the needs of the person accessing support.
- To make decisions under pressure whilst communicating with the person accessing support.
- To accurately record new contacts and details of visits and calls on relevant electronic systems.
- To work in line with performance targets and key contractual requirements, providing data and case studies as requested.
- To advise and be actively involved in individual risk assessment and review.
- Where identified, an appropriate action plan/safety plan will be put in place to meet individual’s needs.
- To encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health
- To work with a range of partners and external agencies to meet individual’s needs and support with individual safety and delivery of the service
- To work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.
- To communicate with external stakeholders as required.
- To actively obtain relevant literature / resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting.
- To partake in training and mentoring for all new staff.
- To attend all relevant meetings and supervision sessions.
- To be able to work as part of a team and on own initiative where required.
- To work with the team to continually improve own and team performance.
- To ensure your personal training and development needs are identified.
- To actively involve people and their informal support networks in service planning, delivery and review.
- To carry out duties on a rota system to meet the service requirements of being open 365 days a year, or as stipulated in area specific contract.
- To agree to be contacted whilst not on shift to alleviate any rota issues / difficulties that will assist in ensuring continuous service delivery (last option).
- To actively promote a positive image of Mental Health Matters and mental health issues.
- To engage with community events, meetings and forums and local organisation and networks
- To promote the service and MHM
- To proactively contribute to continuously improving the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working.
- Any other duties relevant to the post.
Person Specification
Qualifications
Essential
- Educated to a minimum NVQ Level 2 or equivalent in Health & Social Care (or related subject) and be willing to complete an appropriate Level 3 qualification within 12 months of starting
Desirable
- NVQ Level 3 in Health and Social Care (or equivalent)
Experience
Essential
- Have awareness of/lived experience and/or experience of working with people who have experienced mental health issues
- Experience of record keeping
Desirable
- Experience of assessing needs of those with Mental Health needs
Skills and Knowledge
Essential
- Ability to communicate effectively at all levels and demonstrate an understanding of sensitive and complex issues
- Good interpersonal and listening skills
- Basic knowledge of mental health issues
- Good working knowledge of statutory/non statutory agencies
- Ability to obtain information from internal and external sources
- Able to plan and prioritise workload within a busy service
- Able to demonstrate a commitment to self-development, training and CPD
- Able to motivate, support clients
- Able to work effectively unsupervised and as part of a team
- Ability to cope with individuals in extreme distress, and to de-escalate crisis calls, enabling callers to talk openly about their concerns and identify needs
- Ability to maintain confidentiality
- Good IT skills including Microsoft Office packages
- Able to keep good and accurate records
Personal Attributes
Essential
- Flexible Approach
- Resilient
- Approachable and able to build rapport
- Genuine empathy to mental health problems
Person Specification
Qualifications
Essential
- Educated to a minimum NVQ Level 2 or equivalent in Health & Social Care (or related subject) and be willing to complete an appropriate Level 3 qualification within 12 months of starting
Desirable
- NVQ Level 3 in Health and Social Care (or equivalent)
Experience
Essential
- Have awareness of/lived experience and/or experience of working with people who have experienced mental health issues
- Experience of record keeping
Desirable
- Experience of assessing needs of those with Mental Health needs
Skills and Knowledge
Essential
- Ability to communicate effectively at all levels and demonstrate an understanding of sensitive and complex issues
- Good interpersonal and listening skills
- Basic knowledge of mental health issues
- Good working knowledge of statutory/non statutory agencies
- Ability to obtain information from internal and external sources
- Able to plan and prioritise workload within a busy service
- Able to demonstrate a commitment to self-development, training and CPD
- Able to motivate, support clients
- Able to work effectively unsupervised and as part of a team
- Ability to cope with individuals in extreme distress, and to de-escalate crisis calls, enabling callers to talk openly about their concerns and identify needs
- Ability to maintain confidentiality
- Good IT skills including Microsoft Office packages
- Able to keep good and accurate records
Personal Attributes
Essential
- Flexible Approach
- Resilient
- Approachable and able to build rapport
- Genuine empathy to mental health problems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
