Service Lead

Job description

Job responsibilities

Job Description

Responsible to: Head of Talking Matters

Reporting to: Head of Talking Matters

Duties to include:

To manage the Service including operational management of the Prime Provider and contract management of identified Sub-Contractors, where applicable.

To be responsible for ensuring overall performance is achieved and reported in line with local and nationally agreed targets.

To identify and implement opportunities for expansion of the service and growth into developing areas within the overall IAPT programme.

 To act as decision making and problem solving lead within the service.

To ensure service-wide understanding and implementation of risk management best practice.

· To act as lead for overall promotion for MHM in the region

· To make sure that the service and all its staff comply and work within MHM core values, policies and procedures.

· To lead on collaborative work with other MHM IAPT services across the country promoting best practice and shared learning.

Duties to include:

CLINICAL

· Supported by Clinical Lead, be responsible for ensuring:

· The service provides a stepped care model of treatment delivering psychological interventions, ensuring that protocols and arrangements are in place and are adhered to, and that appropriate step-up and step-down arrangements are in place to maintain a stepped care approach.

· The service is delivered in line with the agreed MHM clinical governance arrangements operating in line with The IAPT Manual and NICE guidance.

· Staff maintain an understanding of the appropriate guidelines and IAPT specifications by providing information on access to relevant training and CPD opportunities and appropriate levels of supervision.

· Referrals to the service are managed according to agreed referral protocols

· Where relevant that all sub-contracted staff adhere to service clinical policies and procedures

· The service maintains high, NICE compliant clinical standards in all aspects of its work

· That, in partnership with the Clinical Lead, effective clinical and line management supervision arrangements are in place for all staff

EDUCATION AND TRAINING

· Dissemination of information and promotion of CPD and training opportunities so that all staff have access to appropriate learning opportunities in relation to the delivery of a range of psychological interventions

· Assist in the development and implementation of a training strategy for the service that meets all national standards (e.g. IAPT)

· Ensuring that all sub-contracted staff within the locality attend training required to carry out their post meeting all nationally required IAPT training

· Oversee and be accountable for the completion of mandatory MHM training in line with Job Role for all staff.

AUDIT, RESEARCH AND DEVELOPMENT

· Ensuring that all of the research/audit data that is required locally and by mhm is produced in a timely manner

MANAGERIAL

· Monitor and report performance against contracted targets for the service

· Oversee recruitment, ensuring a compliment of staff in line with IAPT Manual recommendations for the capacity needs of the service.

· Ensure agreed case loading is achieved and maintained for each type of therapist, so that each member of the team achieves the required standard of productivity and effectiveness

· Ensure that target waiting times are achieved at each step of the therapeutic pathway

· Develop and monitoring staff rotas guaranteeing adequate staffing levels within the service at all times to meet service delivery requirements

· Analysing service demand and staff the service appropriately to meet this demand and achieve locally defined targets.

· Contributing to the process of generating demand for the service

· Monitoring service activity and provide reports for performance management reviews in collaboration with the Data Lead

· Lead on effective identification, management and mitigation of risk within the service, liaising with the senior management team and sub-contractors to develop cohesive risk management plans.

· Ensuring that all MHM and service policies and procedures are adhered to for the safe running of the service

· Ensuring that the management of MHM staff is line with MHM policies and procedures and that individual HR issues are brought to the attention of the relevant sub-contractor where appropriate

· Assisting in the review of all governance arrangements for the service

· Preparing the service budget for approval, and controlling and monitoring income and expenditure against this budget

· Lead on maintaining effective communication in order to inform all internal and external stakeholders about the service and its delivery

· Lead on all Health and Safety and associated assurance policies ensuring they meet MHM standards and timescales

· Implementing continuous improvement initiatives to drive service developments and innovation and raise the profile of MHM in the region and Nationally

· Attending all appropriate meetings and providing timely reports to MHM line management and CCG

PROFESSIONAL

· Ensuring the maintenance of standards of practice according to MHM, the CCG, the Prime Provider model, contract and any regulating bodies

· Ensuring that all aspects of confidentiality relating to both the service and individuals are maintained at all times in line with GDPR regulations.

· Ensuring that all staff are aware of and adhere to all professional standards expected in the service

COMMUNICATION and MARKETING

· Positive promotion and marketing across the service, in particular ensuring the effective and accurate marketing of the service to GPs; service users; specialist groups and wider general public.

· Positive promotion of TMW and MHM in the region and Nationally ensuring representation and a positive public image of MHM and identify opportunities for partnership building and organisational growth

· Overseeing the on-line profile of the service and hold overall responsibility for Social media accounts in line with MHM policy.

· Continuously reviewing and managing systems with GP practices, and LTC partners in the locality to ensure that the relationship with them is well managed.

· Promote MHM in the region, developing new and productive relationships with NHS E, IAPT Providers, Commissioners and other relevant stakeholders.

Person Specification

Qualifications

Essential

• Degree level (or equivalent) training in a health or management subject.
• A commitment to Continuing Professional Development and record of achievement.

Desirable

• Professional clinical qualification e.g. RMN, Dip SW, OT

Experience

Essential

• Experience of all aspects of staff management.
• Experience of management, including project, service and operational management.
• Experience of managing and delivering to agreed budgets.
• Experience of performance management and performance appraisals.
• Experience of setting and delivering to agreed targets.
• Experience of working to clinical governance agreements
• Experience of recruitment.

Desirable

• Experience of service development and re-design.

Skills and Knowledge

Essential

• Leadership Skills
• Excellent communication skills and skills to manage key relationships with stakeholders both within and external to the organisation.
• Knowledge of the IAPT programme.
• Knowledge and skills of financial management within the NHS (business case, business planning, budget setting and management).
• Ability to use data management systems, and analyse and interpret the data for use in writing reports and planning services.
• Knowledge of legislation and its implications for management.

Desirable

• Presentation Skills
• Knowledge and experience of audit, data collection

Personal Attributes

Essential

• Excellent interpersonal skills enabling good working relationships with others internal and external.
• Ability to maintain a high degree of professionalism in the face of conflicting priorities and agendas.
• Calm and able to defuse difficult situations.
• Ability to inspire others and lead
• A commitment to performance management
• Works well under pressure, is motivated and proactive.
• Willingness to work flexibly including evening and weekends if required.
• Good organisational and time management skills, ability to plan and prioritise own work load.
• Ability to work as part of a team and independently.
• Capable of independent travel

Desirable

• A commitment to the evaluation of services.
• Good understanding of equality and diversity and ability to demonstrate cultural awareness.
• Experience of peer review and disciplinary procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mental Health Matters

Address

Unit 5, Stella Nova

Washington Parade

Bootle

L20 4TQ

Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)