Crisis Recovery Worker

Job description

Job responsibilities

Job Title: Crisis Recovery Worker

Responsible to: Service Manager

Reporting to: Team Leader

Duties to include:

To step up on request to Team Leader role in a Team Leaders absence

To ensure that recovery goals identified using MHM Support Planning and outcome tools are met.

To encourage service users to recognise, understand and manage factors that affect their mental wellbeing and physical health

To increase choice and involvement of service users through access to peer support and through volunteering opportunities

To empower individuals to identify and overcome obstacles to success in a achieving their self-determined goals engendering self-belief

To record and feedback to clients about their progress and achievements and to identify further goals which help them achieve their aspirations

To work with a range of partners and external agencies to ensure clients benefit from personalised and joined up support

To work as a team member, sharing information and supporting colleagues, peer workers/volunteers ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.

Participate in the monitoring requirements of the service by providing statistical and qualitative information on activities, success stories and outcomes achieved

To maintain accurate records as required by policies and procedures, using appropriate paper and electronic systems.

To maintain timely, accurate details of clients service and support activities and outcomes achieved

To engage with community events, meetings and forums and local organisation and networks

To promote the service and MHM

To proactively contribute to continuously improving the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working.

Approved: Date:

Job Title:

Approved: Date:

Job Title:

This section is required for all roles

Core Competencies

These will include being able to demonstrate knowledge of:

How to be non-judgemental

How to promote anti-discriminatory practice

How to maintain confidentiality

How to promote equality and diversity

How to engender empowerment and well-being

How to promote equal opportunities

How to ensure service users are treated with dignity and respect as part of ethical practice

General:

1. To actively promote a positive image of Mental Health Matters.

2. To actively promote mental health issues positively

3. To ensure good communications both within Mental Health Matters and external agencies.

4. To attend all supervision sessions or notified meetings where relevant.

5. To attend all mandatory training sessions.

6. To contribute to the development of best practice within the service.

7. To maintain up-to-date knowledge of legislation, national and local policies and procedures in relation to Mental Health and Primary Care Services.

8. All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (1998) and Security and Confidentiality Policies.

9. It is the responsibility of all staff that they do not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties.

10. To promote and implement MHMs Equality Policy in all aspects of employment and service delivery.

11. To maintain the confidentiality of all electronically stored personal data in line with the provision of the Data Protection Act.

Finance:

1. To ensure that all authorisation procedures are adhered to in line with Mental Health Matters finance authorisation procedures.
2. To ensure the flow of relevant information to the Finance Department.

Communication & administration:

1. To keep all relevant records and information pertaining to area of responsibility and report information, where necessary your line manager, whilst working within the agreed administration procedures.
2. Ensure that your line manager is fully informed of any issues, which may effect the quality of service provision.
3. To attend all relevant meetings both internally and externally.
4. To provide reports as and when required.

Risk Assessment:

1. Must follow all risk assessments plans
2. Must report any area of risk and/or changes or concerns
3. Must review and update all risk assessments
4. Must carry out risk assessments for your caseload and have these verified/authorised by your line manager.
5. Must liaise with third parties regarding risk and risk assessments.

Guardian 24:

1. You must register with Guardian 24 (G24) and use in every lone working situation
2. You must report immediately any faults, problems or concerns regarding G24 to your line manager.

Person Specification

Qualifications

Essential

• NVQ Level 3 in Health & Social Care

Desirable

• Level 3 Coaching Qualification

Experience

Essential

• Experience of working in a social care setting or able to demonstrate a lived experience
• Experience of identifying and co-ordinating a range of services to meet individual needs

Desirable

• Experience of working in a recovery setting or in a coaching role

Skills and Knowledge

Essential

• Ability to communicate effectively at all levels and demonstrate an understanding of sensitive and complex issues
• Good interpersonal and listening skills
• Ability to obtain information from internal and external sources
• Able to plan and prioritise workload and meet competing demands of a varied case load
• Able to demonstrate a commitment to self-development, training and CPD
• Able to motivate, support clients
• Able to work effectively unsupervised and as part of a team
• Ability to engage clients in a wide range of recovery focussed activities
• Good IT skills including Microsoft Office packages
• Able to keep good and accurate records

Desirable

• A good basic working understanding of welfare benefits system
• Understanding of landlord tenant law

Personal Attributes

Essential

• Flexible Approach
• Resilient
• Approachable and able to build rapport

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mental Health Matters

Address

Castle Row

Canterbury

Kent

CT12QY

Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)