Job summary
Salary: £20,994 per annum, pro rata
Post: We have 2 posts available - 1x20 hours and 1x15 hours per week
Based: The
Moorings Devon - Barnstaple
This
is an exciting opportunity for individuals who are dedicated to the principles
of social inclusion, to work with adults with mental health needs. Based in our
service in Barnstaple, you will be part of a team supporting people who access our
crisis non referral service. The
service operates between 6pm and 11pm Thursday to Monday (including Bank Holidays)and provides
crisis de-escalation and reduce immediate distress, provide information and
support around crisis prevention for visitors and their families/carers
accessing the service; signposting into other relevant and appropriate
services, opportunities or agencies in the wider community.
Main duties of the job
Working
as part of a team, you will work closely with mental health workers, GPs,
Crisis Team, A&E, Police, partners and other agencies. You will demonstrate
an ability to prioritise work and will also be responsible for administrative
tasks.
You will be educated to a minimum A Level
Standard (NVQ Level 3 or equivalent in Health and Social Care), have awareness
of/lived experience and/or experience of working with people who have
experienced mental health issues, particularly in a crisis setting, and will
have the demonstrated skills and ability to help others identify and overcome
barriers. You will have excellent communication and interpersonal skills and be
able to demonstrate a proactive and highly motivated attitude.
For an informal
discussion, please contact Dawn
Longden-Whiting 07483 171 357.
About us
MHM is a leading provider of mental
health services in the voluntary sector, one of the UKs most innovative
organisations working with people with complex needs. We have a dedicated and experienced staff
team of over 440 people providing a comprehensive range of mental health
services which cover every aspect of individuals lives, from employment,
housing and community support to crisis and IAPT services.
At MHM we help people achieve good mental and
physical wellbeing and live life to the full.
At MHM not only can you expect a
competitive salary, generous annual leave and pension entitlement, you can also
expect to be supported in your ongoing personal and professional development.
In addition, you will work with people who are passionate about supporting
individuals in their day to day lives, which is why we also ensure you will
have the flexibility to fit in all the important things in your own life.
Job description
Job responsibilities
Job Title: Crisis Recovery Worker- Safe Havens OUT of HOURS
Responsible to: Locality Manager
Reporting to: Qualified Practice Lead
Duties to include:
- To step up on request to practice lead role in a Practice leads absence
- To ensure that recovery goals identified using MHM Support Planning and outcome tools are met.
- To encourage service users to recognise, understand and manage factors that affect their mental wellbeing and physical health
- To increase choice and involvement of service users through access to peer support and through volunteering opportunities
- To empower individuals to identify and overcome obstacles to success in a achieving their self-determined goals engendering self-belief
- To record and feedback to clients about their progress and achievements and to identify further goals which help them achieve their aspirations
- To work with a range of partners and external agencies to ensure clients benefit from personalised and joined up support
- To work as a team member, sharing information and supporting colleagues, peer workers/volunteers ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.
- Participate in the monitoring requirements of the service by providing statistical and qualitative information on activities, success stories and outcomes achieved
- To maintain accurate records as required by policies and procedures, using appropriate paper and electronic systems.
- To maintain timely, accurate details of clients service and support activities and outcomes achieved
- To engage with community events, meetings and forums and local organisation and networks
- To promote the service and MHM
- To proactively contribute to continuously improving the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working.
Job description
Job responsibilities
Job Title: Crisis Recovery Worker- Safe Havens OUT of HOURS
Responsible to: Locality Manager
Reporting to: Qualified Practice Lead
Duties to include:
- To step up on request to practice lead role in a Practice leads absence
- To ensure that recovery goals identified using MHM Support Planning and outcome tools are met.
- To encourage service users to recognise, understand and manage factors that affect their mental wellbeing and physical health
- To increase choice and involvement of service users through access to peer support and through volunteering opportunities
- To empower individuals to identify and overcome obstacles to success in a achieving their self-determined goals engendering self-belief
- To record and feedback to clients about their progress and achievements and to identify further goals which help them achieve their aspirations
- To work with a range of partners and external agencies to ensure clients benefit from personalised and joined up support
- To work as a team member, sharing information and supporting colleagues, peer workers/volunteers ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.
- Participate in the monitoring requirements of the service by providing statistical and qualitative information on activities, success stories and outcomes achieved
- To maintain accurate records as required by policies and procedures, using appropriate paper and electronic systems.
- To maintain timely, accurate details of clients service and support activities and outcomes achieved
- To engage with community events, meetings and forums and local organisation and networks
- To promote the service and MHM
- To proactively contribute to continuously improving the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working.
Person Specification
Personal Attributes
Essential
- Flexible Approach
- Resilient
- Approachable and able to build rapport
Qualifications
Essential
- NVQ Level 3 in Health & Social Care
Desirable
- Level 3 Coaching Qualification
Experience
Essential
- Experience of working in a social care setting or able to demonstrate a lived experience
- Experience of identifying and co-ordinating a range of services to meet individual needs
Desirable
- Experience of working in a recovery setting or in a coaching role for 2 years
Skills & Knowledge
Essential
- Ability to communicate effectively at all levels and demonstrate an understanding of sensitive and complex issues
- Good interpersonal and listening skills
- Ability to obtain information from internal and external sources
- Able to plan and prioritise workload and meet competing demands of a varied case load
- Able to demonstrate a commitment to self-development, training and CPD
- Able to motivate, support clients
- Able to work effectively unsupervised and as part of a team
- Ability to engage clients in a wide range of recovery focussed activities
- Good IT skills including Microsoft Office packages
- Able to keep good and accurate records
Desirable
- A good basic working understanding of welfare benefits system
- Understanding of landlord tenant law
Person Specification
Personal Attributes
Essential
- Flexible Approach
- Resilient
- Approachable and able to build rapport
Qualifications
Essential
- NVQ Level 3 in Health & Social Care
Desirable
- Level 3 Coaching Qualification
Experience
Essential
- Experience of working in a social care setting or able to demonstrate a lived experience
- Experience of identifying and co-ordinating a range of services to meet individual needs
Desirable
- Experience of working in a recovery setting or in a coaching role for 2 years
Skills & Knowledge
Essential
- Ability to communicate effectively at all levels and demonstrate an understanding of sensitive and complex issues
- Good interpersonal and listening skills
- Ability to obtain information from internal and external sources
- Able to plan and prioritise workload and meet competing demands of a varied case load
- Able to demonstrate a commitment to self-development, training and CPD
- Able to motivate, support clients
- Able to work effectively unsupervised and as part of a team
- Ability to engage clients in a wide range of recovery focussed activities
- Good IT skills including Microsoft Office packages
- Able to keep good and accurate records
Desirable
- A good basic working understanding of welfare benefits system
- Understanding of landlord tenant law
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
